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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Extra Money
April 12, 2024

I check to see what items are listed to receive money off. I don't have to clip coupons. It's easy to click on the purchase to be redeemed.

Date of experience: April 2, 2024
Tennessee
1 review
0 helpful votes
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Happy Shopper
April 12, 2024

If you're going to be purchasing everyday items, you should download and use this App. Why not get some of your money back?! The app is easy to use and the amount of earnings is astronomical.

Date of experience: April 2, 2024
Maine
1 review
0 helpful votes
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I asked why I couldn't withdrawl and why they kept saying I did when didn't had to change my password 3 times in order to get account back I'm thinking people there hack others and steal the money for themselves

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2024
Florida
1 review
0 helpful votes
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Easy, easy
April 12, 2024

Easy app to load or fetch money, while shopping for goods.

Date of experience: April 2, 2024
Georgia
1 review
0 helpful votes
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Hey Ibotta
April 12, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Problem Resolved!
April 12, 2024

I had a receipt rejected twice after scanning the barcodes and having items approved so I disputed it. It was resolved so quick and I got my money right away! I am an avid Ibotta user and always refer Ibotta to people I know!

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Coming back
April 12, 2024

Used the app years ago, but hadn't stayed with it. Glad I came back! My husband still uses the ladder that was sent time for FREE! I tell all my friends about Ibotta! Thank you!

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Awesome 😎
April 12, 2024

Shops are easy to scan and show which bar codes match. That is awesome 😎

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Easy rebates that save me money
April 11, 2024

It's as easy as just sending my Sam's Club order through the Ibotta app. Then I automatically recieve percentage back each time. Even if none of my items are the particular brands listed with Ibotta.

Date of experience: April 1, 2024
Oklahoma
1 review
0 helpful votes
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The real deal.
April 11, 2024

I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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Customer service very responsive.
April 11, 2024

I had an offer declined because how it was. Printed on the receipt. Emailed customer service and it was taken care of promptly.

Date of experience: April 1, 2024
Wisconsin
1 review
0 helpful votes
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Issue resolved
April 11, 2024

I sincerely appreciated all those from Ibotta who worked with me to resolve my issue. Although it was a hassle for both of us the matter was resolved and in a very timely matter. The only thing that couldn't be explained was my receipt from the Piggly Wiggly grocery store. That account is linked to Ibotta and how the receipt Ibotta received is different than the actual paper receipt is still a mystery. The receipt Ibotta received had two items at the bottom of the receipt that were not purchased by me! I did send a copy of the actual receipt. How they were different still can't be explained. But the team at Ibotta was still able to straighten things out and I am grateful for that. I still enjoy using Ibotta and will continue to do so. Thanks again!

Date of experience: April 1, 2024
Arizona
1 review
0 helpful votes
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Too many processed foods
April 11, 2024

I don't buy processed foods very much. So this pays very little. More earnings ingredients would be great. Butter, flour, fruit, vegetables, sugar, spices to name a few.

Date of experience: April 1, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Terra! Thank you for your feedback, and we're sorry our offers have not fulfilled your needs! We've reached out to you directly to address the issue. Please reply to our message if you have any questions or would like further assistance. We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Thanks again for leaving an honest review!

Florida
1 review
0 helpful votes
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Wonderful!
April 11, 2024
Updated review

I have been an ibotta user for 8 years & I really have a great time shopping with the app! It's easy to use & understand & if I have any problems, they are right there to help you! Kudos!

Date of experience: March 31, 2024

My Ibotta!
March 10, 2024
Previous review

I have been using Ibotta for as long as I can remember! It's really fun to use & watch those $$$$ grow!
Everyone should be using this app!
👍🏻👍🏻👍🏻👍🏻👍🏻🎊🎉🥰🥰🥰🥰🥰🥰🥰

Date of experience: February 29, 2024
Washington
1 review
0 helpful votes
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Absolutely amazing
April 10, 2024

I was having some issues with ibotta and was wondering why I was not receiving my cash back on my purchases. So I contacted Ibotta customer service and a very nice lady named Leslie helped me out she was awesome so very nice. My Ibotta balance was at $17.99 and I was really needing to reach the $20 cash out so when i was not getting my couple dollers cash back from my purchases I was really bummed. I'm a single mom im on ssi disability and our car broke down 9 months ago so every little bit helps. I still owe on our car and am making monthly payments on it not having a car has been stressful. We have a GoFundMe set up and ita raised $1,580 which has all been applied to my car loan so I can get that balance down here is our GoFundMe if anyone would like to share https://gofund.me/cbbd6105

Thank you Ibotta for helping me and my kids get our cash back from my recent purchase so I csn cash out the $20 dollers

Date of experience: March 31, 2024
Missouri
1 review
0 helpful votes
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Great Customer Care
April 10, 2024

I have had great experiences with Ibotta customer care. Whenever I have an issue with a rebate, the Ibotta care team is always quick and helpful, and they get the correction made right away. It is super easy to submit a request, and they are always fast and friendly. Thanks Ibotta Care Team!

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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It is cumbersome.
April 10, 2024

It is cumbersome to search for each thing. If I could just scan the barcode and have it match purchases to items available for reimbursement it would be more effective

Date of experience: March 31, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Michael! Thank you for sharing your concerns. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your feedback is valuable, and we're using it to improve our services.

Tennessee
1 review
0 helpful votes
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Ibotta is awesome!
April 10, 2024

Ibotta takes a bit of time to pick the items that you want to buy. Once you link your rewards for some of the stores and debit card to the app. Everything else is easy peazy! Go shopping, buy your selected items, boom cash back on the app! I love Ibotta for helping me save money! Thank you Ibotta!

Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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Example-I bought an 18 pack of pedigree wet dog food in the packets and it was turned down. This is not the first time this has happened. It's become the norm now to have products rejected.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Wisconsin
2 reviews
0 helpful votes
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I have made many times more money with Ibotta than any other earnings app. I go for a big Walmart haul on my days off. I can get a version of something I was already planning to buy, but with $1, $2, $5, sometimes $10 back! When I cashout, I place 20% into a tax withholding cushion account, and then the remaining 80% can be used for WHATEVER YOU WANT. Currently, I'm interested in acquiring as much Bitcoin and Algorand as possible before the upcoming BTC Halving! You guys have catapulted my finances out of the depths of despair. I can't wait to see how much cashback I can get when I'm ready to get a new laptop for bookkeeping work! Thank you!

Date of experience: March 30, 2024