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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was missing the cents back on one of the items I purchased. I sent in a request for it and it was taken care of the same day! I was very satisfied with the Customer Service I received!
Could not upload my receipt because I had to scan the barcode on the product I purchased and it would not accept the bar code, saying it was invalid. Messaged the help center and the issue was resolved in less than an hour.
I sent an inquiry regarding a missing credit and within 24 hours the matter had been corrected. Customer service is alive and well at Ibotta.
Ease of use, good items to claim on and a lot of stores available. Fast processing. Can you get playstation gift cards added? Sony too?
It's nice for a change to get something back for items I purchase on a regular basis.
The app is often changing and getting harder to navigate.
Generally speaking, I've enjoyed using Ibotta. What I don't enjoy is missing out on getting $2 for a product that I did purchase, was on my receipt, exactly the right size and brand, yet not getting the bonus. Come on! Sure, it's only $2, but this seems to be happening more and more lately. Do better, Ibotta!
Every time I need customer care I'm impressed with how fast I get responses and how quickly they resolve problems. Thank you so much for being there for us!
Seems a few of my orders have just slipped through THE OFFER PROCESS. I get Pennie's back as overall percentage of order, but fulfilled offers get skipped without having to email the help center numerous times.
I was supposed to get a certain amount that I had checked off for some items, but ended up getting half the amount for no reason. I can no longer trust this company and will delete my app.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Customer service is great! Very seldom there will be an issue with an offer. Reaching out to support is always super simple and quick. They have great customer service and always help solving the issue.
I had an issue getting credit for a purchase from a store. I sent an email and my issue was very quickly resolved.Thank you so much Ibotta!
I sent in my receipt & it acted as though it took all three items. When I was credited the amount it left out the.20 I was supposed to be given for my any brand wipes & any brand or size tea. Please send the credit for my items. Thank you.
Well I'm so happy to have achieved my goal of being a member of the $2K Ibotta Club😀. At times it's been challenging but so worth it. Thank you for the good rebates & bonuses in the past, I can't wait to what new deals the future holds. Kathy
I had an issue with submitting a receipt and the Ibotta Care Team (Danika M) helped me to make sure I got my offers/items added. Thank you!
I needed to change my email to access my Ibotta account. I contacted their support team and they helped me change my account information so I could access my account again. I didn't lose any of my money I had earned. I was so happy they quickly took care of me and sent me all the information I needed to let me know they were working on my case. Thanks Ibotta for this wonderful customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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