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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Good deals and rebates
April 14, 2024

I very happy w this app has lots of good deals u can sure save on all your needs

Date of experience: April 3, 2024
Pennsylvania
1 review
0 helpful votes
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Easy
April 14, 2024

Just a few minutes to search on my phone for the deals. Then at store just shop with your list. Since I'm already registered at my preferred store it automatically sends my purchases and my money earned automatically goes to my account. Easy peasey.

Date of experience: April 3, 2024
Maine
1 review
0 helpful votes
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Love this!
April 13, 2024

I have had no issues with Ibotta. Several times there were rebates that did not show up and as soon as I brought it to your attention, you told me what I needed to do so we could resolve the issue and every time the issue was resolved quickly. I am very pleased with Ibotta!

Date of experience: April 3, 2024
Indiana
1 review
0 helpful votes
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I love Ibotta!
April 13, 2024

Saw Ibotta recommended on a couponing site and thought I'd try it. I love it.

Date of experience: April 3, 2024
Tennessee
1 review
0 helpful votes
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Better than coupons
April 13, 2024

I just down load the offers I an interested in. Shop. Scan the receipt.

Date of experience: April 3, 2024
Georgia
1 review
0 helpful votes
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Earn extra money with Ibotta
April 13, 2024

I love using iPod. I never buy something I will not use. I let my savings grow. I have been able to help my grandchildren out with textbooks for college and a spare tire. It is easy to use and it's a little bit of money for a rainy day.

Date of experience: April 3, 2024
Mississippi
1 review
0 helpful votes
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Feeling Great
April 13, 2024

I am feeling great because I save money by using this app. I have been using this app and saving money for a number of years. In this time of inflation, every little bit saved helps. I would recommend Ibotta to anyone. They are very prompt in recording your rewards and very prompt in paying them out.

Is

Date of experience: April 3, 2024
Tennessee
3 reviews
0 helpful votes
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Great service
April 13, 2024

Had to reach out and make contact about money that haven't been added to my account, the process was super easy and convenient didn't take long for someone to respond back to me! My funds were added to my account and the issue was solved super quick

Date of experience: April 3, 2024
Maine
1 review
0 helpful votes
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Customer service
April 13, 2024

Had an issue with my receipt. Angela responded within 2 hours of inquiry, rectified the issue, and provided information for future purchases. Will continue to use!

Date of experience: April 3, 2024
Tennessee
1 review
0 helpful votes
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"Missing cash back"
April 13, 2024

Can't find where this is….several offers do t work and then there is sincerely no place to question the purchase/offer. I can't find it!

Date of experience: April 3, 2024
Ibotta C. β€” Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Texas
1 review
0 helpful votes
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Rewards in abundance
April 13, 2024

Love this app! Ibotta is a WIN-WIN! I enjoy it because I get rewarded for purchasing items that I already use and love - on a regular basis. PLUS, I enjoy trying new products and have discovered NEW favorites as a result!

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Mi experiencia es un poco mala x mis reembolsos puedes checar cuando subo recibos no me dan mis rembolsos

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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Ibotta is awesome
April 13, 2024

I enjoy getting cash back for my purchases! This app makes it super easy. Check your offers, scan items to make sure it's the right thing. Oh and check for the quantity & wait for your rainfall back πŸ’ΈπŸ€‘ I highly recommend this fun & quick way to earn cash back!

Date of experience: April 3, 2024
Florida
1 review
0 helpful votes
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Best experience
April 13, 2024

This has been a game changer for my family and myself. Love using this app. It so easy to use. When there is a problem there is always help. I would highly recommend to anyone who need help πŸ™‚

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Great app that is fun to use
April 13, 2024

I have been using this app for several years, and pays you, for buying items you'd buy anyway. The bonuses are small goals to achieve, that create another incentive. I've found if there is ever an issue, the support team is quick to respond, and they are very helpful.

Date of experience: April 2, 2024
Tennessee
1 review
0 helpful votes
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Ibotta rocks!
April 12, 2024
Updated review

Ibotta is simple but lucrative! Dont have to be tech savvy.

Date of experience: April 2, 2024

Ibotta rocks!
March 11, 2024
Previous review

Ibotta is so simple and is very rewarding. It is also very quick to give you your rewards

Date of experience: March 1, 2024
Alabama
1 review
0 helpful votes
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Quick Response Time
April 12, 2024

My account was not issues cash back so I reached out to customer service and was helped immediately. Sebastian C. Showed great customer service and was quick to help me.

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Excellent customer service
April 12, 2024

Helping me with my problems with Walmart linked account

Date of experience: April 2, 2024
Illinois
1 review
0 helpful votes
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Extra Money
April 12, 2024

I check to see what items are listed to receive money off. I don't have to clip coupons. It's easy to click on the purchase to be redeemed.

Date of experience: April 2, 2024
Tennessee
1 review
0 helpful votes
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Happy Shopper
April 12, 2024

If you're going to be purchasing everyday items, you should download and use this App. Why not get some of your money back?! The app is easy to use and the amount of earnings is astronomical.

Date of experience: April 2, 2024