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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,532
value
506
shipping
181
returns
188
quality
372
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Worth every minute of my time!
April 19, 2024

I have received almost $3000.00 back, money that would have been sitting out there that is now in my pocket. If you have been on the fence you should really just download and try it out.

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Great
April 19, 2024

Over all great experience but this morning when I checked my account I had $25 dollars missing and I can't get them back I'm wondering what happened they just disappeared from my account

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
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Fast and Accurate
April 18, 2024
Updated review

All offers were included. Quick turn around. Only wish all the items were at my Walmart

Date of experience: April 8, 2024

Fast and Accurate
February 23, 2024
Previous review

After some frustrating submissions, lately, it was so refreshing to have a very quick turn around. I did not have to add any missed items right after I submitted and none were taken away after being accepted initially. I did not have to worry that I missed the bonus because something was rejected. And it came back almost immediately… I did not have to wait 24 -? Hours. Thank you, sooo much. This is the IBotta I love!

Date of experience: February 22, 2024
Georgia
2 reviews
0 helpful votes
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IBOTTA IS GREAT
April 18, 2024
Updated review

I like choosing what I am going to buy and when I am finished shopping and paying it is great getting money back for the items I have purchased that was on the Ibotta list.

Date of experience: April 8, 2024

LOVE CASH BACK
March 12, 2024
Previous review

Like the ease of choosing products and uploading my receipt to get cash back! Good app.

Date of experience: March 2, 2024
New Hampshire
1 review
0 helpful votes
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HAPPY HAPPY DANCE WITH IBOTTA
April 18, 2024

The best app to use and earn from. If you shop anyways, why not earn money using Ibotta. The people are so friendly and are willing to help you any time. I want to give them all a huge hug and a big thank you for all they do.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Always helpful
April 18, 2024

They correct what i thought was a mistake and expained to me the new process at some stores for getting cash back.

Date of experience: April 8, 2024
Louisiana
1 review
0 helpful votes
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So Helpful and Patient
April 18, 2024

I was having trouble with a receipt because this specific grocery store doesn't put barcodes on their receipts. Normally I wouldn't care, but there were quite a few things I wanted to check off! The people helping me figure out what I was able to get cash back on were so patient and kind. For something so little as a receipt! Thank you

Date of experience: April 8, 2024
Pennsylvania
1 review
0 helpful votes
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They dont pay you fast you have to wait to the next day,and sometimes they dont want to pay you they make up 1,000 excuse

Date of experience: April 8, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Washington
1 review
0 helpful votes
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Lost but Found again
April 18, 2024

Had issues with my account, (not sure what happened) looked like my rewards were gone for good. I reached out to the Ibotta site, they pretty much held my hand through the process and I'm Very Happy to say my rewards were recovered and back in my account.

Date of experience: April 8, 2024
Pennsylvania
1 review
0 helpful votes
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Ibotta review
April 18, 2024

They took care of the issue quickly and correctly the first time I contacted them.

Date of experience: April 8, 2024
Virginia
2 reviews
4 helpful votes
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Since November I have gotten over 130$ another 30$ on its way. I will never stop using ibotta I would rather have money back for everyday purchases. Support always takes care of your issues!

Date of experience: April 8, 2024
Indiana
1 review
0 helpful votes
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Shortage on items
April 18, 2024

Had made purchases and did not receive credit for them. Ibotta customer service reached out and after reviewing corrected the issue. Thank you.

Date of experience: April 8, 2024
Ohio
1 review
0 helpful votes
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Care team is great
April 18, 2024

I submitted a ticket of a barcode that would not scan and Leslie from care team was so hopeful and did a wonderful job helping me out! Long story short the money was added to my account. Thanks again Leslie and everyone in the care team department. Keep up the good work!

Date of experience: April 7, 2024
Washington
3 reviews
1 helpful vote
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Ibotta is Great!
April 18, 2024

Customer service at Ibotta is great! I made an online Ibotta purchase and the cash reward wasn't correct.I emailed them and they quickly took care of the problem. Thank you
Ibotta!

Date of experience: April 7, 2024
Texas
2 reviews
0 helpful votes
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Great Cashback experience
April 18, 2024

Ibotta is quick at applying cashback, never have problems. Other sites I have tried incorrectly reject cashback sometimes and make it difficult to dispute, if you can dispute at all.

Date of experience: April 7, 2024
Georgia
1 review
0 helpful votes
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Most of the time I would have bought the item anyway. Sometimes I choose a certain size or brand just the money.

Date of experience: April 7, 2024
Tennessee
1 review
0 helpful votes
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Did not earn my rewards
April 17, 2024

I had 4,pop tarts app just give me a dollar should have been 2 dollars

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Excellent Customer Service
April 17, 2024

My mishap with a Sam's Club in store purchase was quickly fixed for me and Even though they didn't have to, my cash back was granted.
Long story short, read the small print. I'm so use to using Scan and Go in Sam's. However, you have to get a register receipt for in store cash backs.
I know they didn't have to go out of their way to grant my cash back. They did it with respect and inna timely fashion

Date of experience: April 7, 2024
Virginia
1 review
0 helpful votes
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Missing Rebate
April 17, 2024

I had a rebate not credit for a store where my account it linked. They were very helpful in getting this corrected and prompt with there response.

Date of experience: April 7, 2024
Florida
1 review
0 helpful votes
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Missing items
April 17, 2024

I missed 3 items on my shopping trip and IBOTTA found them for me. I was amazed at their service! I missed $5.85 worth of credit and they added it to my balance. THANK-YOU IBOTTA! I totally love your app!

Date of experience: April 7, 2024