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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,532
value
506
shipping
181
returns
188
quality
372
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
2 reviews
0 helpful votes
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A lil' extra $$$
April 26, 2024

I have been looking for extra ways to help save money and Ibotta has helped. It takes a minute to save the coupons/rewards but it's always nice getting a little money back. I use the any receipt or any brand items alot. It's not easy getting the bonuses especially in today's world of costs especially with brand names. However it's nice having the little nest egg built up in ibotta and when I can't make the paycheck stretch I can have the cash transfered to my account. It's not alot at least for me but sometimes even $20 can make a huge difference.
It would be nice to have a select all for the stores I frequent because if you try to load too many it gives an error message letting you know to stop for a minute.
I don't usually get the mid week warrior bonus or weekend warrior bonus because the quantity is to high and I can't afford to buy that much.
Inflation and the insane price of every day essentials is depressing so when I get an email that says you've got cash back even if it's only 25 cents. 50 cents, or 75 cents it's nice. Every little bit helps for me anyway.
I would recommend ibotta to people and if you can afford name brand items and can buy the quantities for the bonus' you could get more out of the app.

Date of experience: April 16, 2024
Nevada
1 review
0 helpful votes
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Easy money
April 26, 2024

You are going to buy groceries. Why not save money too. This site is user friendly. Look for products with money back and submit your receipt. Easy!

Date of experience: April 16, 2024
Massachusetts
1 review
0 helpful votes
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Not getting cash back
April 26, 2024

Ibotta used to be pretty good 👍 The last couple of years, though, many grocery receipts are missing. I've emailed customer support and they end up giving me some credit, but it's not correct.

Date of experience: April 16, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Kathleen! Thank you so much for leaving us a review. We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services. Thank you for your time and have a great day!

Florida
1 review
0 helpful votes
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Great Service
April 26, 2024

Great Service from Ibotta. Problem Solved. It took shorter that I expect.
Thanks

Date of experience: April 15, 2024
North Carolina
1 review
0 helpful votes
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A waste of time
April 26, 2024

Not many products to choose from! Very time consuming!

Date of experience: April 15, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for your feedback, We apologize for the inconvenience and have passed your message along to the appropriate team for further review. We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.

California
1 review
0 helpful votes
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Quick resolution
April 26, 2024

Had an issue with cash back and it was quickly and satisfactorily resolved

Date of experience: April 15, 2024
Minnesota
1 review
0 helpful votes
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Very satisfied
April 26, 2024

They fixed my problem in a timely manor. Very satisfied with the customer service.

Date of experience: April 15, 2024
Arkansas
1 review
0 helpful votes
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Good experience
April 26, 2024

It's easy to use. If you miss a coupon Ibotta will send you a notification to look at your purchases. They will let you add whatever you left off.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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Earned over $1,000 so far
April 25, 2024

There's really no downside. Sometimes you get cash back for things you would be buying anyway, sometimes it offers 100% cash back on new products for you to try, and there's always bonuses available to earn extra money just for redeeming a certain number of offers.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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I recently submitted a receipt for cash back, but was missing credit for one item. I contacted support, and they took care of the issue right away. They always do their best to help me out whenever issues arise.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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Money not received
April 25, 2024

For some reason I didn't receive the money from my receipt. Contacted customer service. Some reason it said I didn't add to my list but on my side it shows that I did but the 3rd person I spoke to finally helped and thanked them for giving it to me.

Date of experience: April 15, 2024
Kentucky
1 review
0 helpful votes
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I had an issue getting my cash back due to the way my items were listed on my receipt, and trying to fix it on the app didn't work. I informed customer care on Sunday evening, and someone fixed my issue completely on Monday morning. This is the first time I've had to contact Ibotta with my issues (the rest were either fixed on the app or turned out to be the result of cashiers not scanning all my items rather than a problem with Ibotta), and I'm very pleased.

Date of experience: April 15, 2024
Oregon
1 review
0 helpful votes
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Save money
April 25, 2024

Very easy to use the app and most of all I saved money 🤑. Thank you Ibotta.

Date of experience: April 14, 2024
New Mexico
1 review
0 helpful votes
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Great app
April 25, 2024

Love this. Great app and great way to save and make money. It's also fun.

Date of experience: April 14, 2024
Arizona
1 review
0 helpful votes
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Exceptional
April 25, 2024

This app by far, hands down is better than any other. I have saved so much money for my family and if there has been any issue or question- they get back to me almost immediately. I am so impressed.

Date of experience: April 14, 2024
New Jersey
1 review
0 helpful votes
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Help with account.
April 24, 2024

I needed help with my account, and not being able to log in. The responses back were very quick, and explained how to fix my problem. I'm very pleased.

Date of experience: April 14, 2024
New Jersey
1 review
0 helpful votes
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Thank you for listening
April 24, 2024

They help me with my issues I appreciate the time and consideration

Date of experience: April 14, 2024
Wisconsin
1 review
0 helpful votes
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Problem resolved!
April 24, 2024

Recently I was hacked. Alot of turmoil! They hacked my Ibotta account. I contacted Ibotta and they restored the balance I had. Thank you! Then I was going to order a gift card, but couldn't. I sent 2 screenshots to Ibotta. They reviewed my case and solved the problem in a timely manner. Thank you so very much Ibotta. I have an account again. Thank You for looking into the matter and resolving it!

Date of experience: April 14, 2024
New York
1 review
0 helpful votes
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Like the upgrades
April 24, 2024

I like the upgrades to the Ibotta app in which it helps me to capture items that I may have not originally had selected for cashback.

Date of experience: April 14, 2024
Michigan
2 reviews
3 helpful votes
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Missing cash back
April 24, 2024

Missing cash back after ap showing eligible for $1.10 back then only giving me 10 cents back. No easy way to contact you! Where did $1.00 disappear to!

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024