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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta has saved me money these past three years. It's a bit of work at times, BUT, they are quick to resolve issues and find. Using money!
I would appreciate more "any item" selections. Week after week there are not any items that I purchase that are on the list for the stores I shop. Also, the products on the list should be offered at all stores many times there are items on the list, but not at the store that I purchased it.
I love getting the rebates back from the products, it beats using coupons sometimes.
In the beginning I absolutely LOVED Ibotta! Unfortunately, after a couple years, I never really get great Mid-Week or Weekend Warrior bonuses (they're usually 18 offers for $1.00 or 15 offers for $1.00). On Instagram, people are taking snapshots of their fantastic bonuses and posting (10 for $5.00 or 15 for $7.00 or 15 for $10.00). It's not equitable. Very rare that I get offered good bonuses anymore. So frustrating!
Would appreciate longer receipt time but overall.it usually works okay.
I have had many instances where I have purchased a product scanned it and I am told that it is not eligible and I am staring at the exact product that is pictured. Also also had an instance where it said any brand any juice and I purchased juice at Trader Joe's and it was rejected
Ibotta offers great savings on items that me and my family love. The app is user friendly and my favorite savings app of all.
I love using ibotta, is easy to use and you get money back.
I really enjoyed and money savings it's helped lot. Thank you.
I submitted a receipt that had up to 5 redemptions, but it only recognized 1 item. I reached out to support on Sunday (day of purchase) and the problem was fixed the next day! I appreciate the quick responses and resolution to the issue!
The issue I had was resolved very quickly without any issues.
Several items are not honored by Ibotta even though they are the exact same photo, weight, ounces, etc. do better Ibotta and fix your issues.
Hello Jen! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you for taking the time to leave a review and have an amazing day!
Ibotta has great offers, it's easy to use, and has superior customer service.
I have currently 5 orders that are incorrect and two from several days ago that are still u resolved.
Hi Amber! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you for taking the time to leave a review and have a great day!
I think you need to add more products since groceries cost so much. You spend all that money and get a Nicole. This is crap
Hello Marilyn,
We appreciate your feedback and apologize for any inconvenience you may have experienced. Your input is important to us, and we are using it to enhance our services.
A friend recommended this app to me. I don't always want a lot of apps but I really enjoy this because they're like digital coupons that accumulate that I can use for gift cards, etc. sometimes it takes a while and it can be tricky. But I called the friend who recommended it to me and reminded her to use it she's been Busy and out of town and she said she is going to start using it again
I thought I had some cash back missing and CS responded very quickly with a complete explanation and while I was in fact not missing a cash back due to using a coupon, they compensated me plus a little bonus. They did not owe me anything and this was quite unexpected and appreciated! Fabulous customer service experience!
My experience with ibotta has been very poor,they did not handle my situation instead they took it upon themselves to deactivet my account without any questions being asked,just assumed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!