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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I've used the Ibotta app for a few years and have zero complaints. There is always
A quick and kind response to any questions or concerns. Over $2000.00 back so. I save all year to use at Christmas! Nice bonus!
Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2
I'm thankful for their amazing customer service because they will email me to let me know that there were items that I bought but didn't put on my ibotta shopping list. So they give you 24 hours to claim those. They make it so easy!
It's good experience always money saving sometimes get great cash back not not
Ibotta knows when you have money coming back and let's you know.
It is so nice you find my money when I forget. You showed me how to get missed money
I enjoy using Ibotta. Once in a while like this receipt from today did not give me a credit that it should have. This receipt did not give me credit for the 2 suave products. It showed me it was accurate but no credit. But most of the time it's correct. I have cased in several times for gift cards.
When I used to order from chewy, I'd get my money back within a week. The last two orders, it has taken 90 days. I think it's ridiculous to expect me to wait 90 days for $2 so I've stopped using it for online orders.
Hello Karen,
We appreciate your feedback! We have contacted you personally to resolve the matter. Kindly take a moment to review your messages and feel free to reach out if you need any more help. Thank you!
I purchased a Florida grown watermelon as required but it won't recognize the bar code and I don't know how to contact anyone
I always appreciate when I bought a response back to me quickly with any issues on rebates. Thank you for always making it right!
This is by far the easiest and most savings couponing app you'll find. Cash back offers are simple to find and even easier to redeem. The bonuses are always a great added incentive to use Ibotta. This is truly a fantastic resource for all those looking for savings as easy as it comes.
I always get prompt, courteous service every time I have an a question or an issue.
2nd day in a row buying at target saying they can not see it on receipt, it's very well clear on the receipt.
When you can't find coupons in the paper or on-line Ibotta can help you save by giving you cashback by choosing the products you plan on buying and then you can have the money you earn deposited into your account. It's fun watching your earnings grow!
I had a problem with a rebate I didn't get and was helped quickly Ibotta customer service are so good. Thank u customer service
Almost every time I submit a receipt, I am told some item does not match my receipt. Grocery stores abbreviate items in different ways and I understand it may be hard to match them. So I usually need to contact Customer Service twice, indicating where on the receipt the item in question is. It's time consuming and annoying.
Hello Sue,
I hope you're doing well! We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to let us know. Thank you so much!
Made a purchase through Chewy in Ibotta. I didn't receive the cash back and sent in request to Ibotta. They sent cash back even though the offer had expired.
I purchased 2 items for a deal that allowed up to 5. I only got credit for 1. I know it's only 50 cents but don't offer cash back for multiple purchases if you're not going to give all the cash back. I bought more than one specifically because I'd get back multiple deals.
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
Very good, it help us save. It's like having a savings account.
Missing cash back - resubmitted info & resolved within 2 hours.
It is a great savings app, good deals and offers! Customer service is also very great always helping to resolve any issues!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!