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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Missing Bonuses
May 15, 2024

The app clearly states "max" quantity- most items were purchased missing the quantity- groups of five the missing quantities include- silk, orange juice, coffee drinks, Rana meals which through the app online states how many purchased. While some had Walmart cash back-it only included a quantity of "1" thus missing out on the other 4 and the quantity is not reflected through the bonus which was well above the "63" items for the promotion if someone can look into this would be greatly appreciated

Date of experience: May 5, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Texas
1 review
0 helpful votes
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They have the best range of rebate offers. The turn around is usually very fast.
And in the few instances something goes awry, their customer support is second to none of any of the rebate apps out there.

I recommend it whole heartedly!

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Short Changed
May 15, 2024

Bought 5 of the stouffer meals was credited with just 1 at.75 cents each.
Bought 5 of the Del Monte sweet peas was credited with just 1 at.75 cents each. Total shorted $6.00.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Extraordinary app
May 15, 2024

This is my favorite App and I can say that because I have never been disappointed with the selection of product offer in the gallery and bonuses. I loved that I can get all my organic stuff and some veggies when available. The money I have saved is outstanding. Please give ibotta app a try and I can assure you, it will be one of the best decision you've have made. Thanks

Date of experience: May 5, 2024
South Carolina
1 review
0 helpful votes
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Ibotta Review
May 15, 2024

I love, love, love Ibotta! Have had lots of great deals and got to try new (or products I normally wouldn't purchase) for free or low cost. The support team has been excellent in helping solve any issues but rarely have any issues especially when compared to other rebate apps. Highly recommend Ibotta for those who want to save money on grocery and household goods.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Received reward for purchase
May 15, 2024

Thank you for your help! I like using Ibotta because I am retired and on a fixed income. This gives me a little extra now and then to splurge on myself!

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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Small dollar rewards
May 14, 2024

The rewards are just piddly. 10 cents? The only thing I like is the occasionally BOGO offers. Most of the products that I purchase never have any offers.

Date of experience: May 4, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Kentucky
1 review
0 helpful votes
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I love ibottaing
May 14, 2024
Updated review

I love Ibotta it helps me and my family save money and have stuff we need.

Date of experience: May 4, 2024

I live to save
November 23, 2021
Previous review

I love to save money any way I can. Thank you IBOTTA for giving us this chance. I just wish they had it a little more explainable to understand.

Date of experience: November 21, 2021
Georgia
1 review
0 helpful votes
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Love it!
May 14, 2024

I love everything about Ibotta! I just made it into the $4000 Club.

Date of experience: May 4, 2024
Georgia
1 review
0 helpful votes
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Great rebate app!
May 14, 2024

It's so easy to get rebates! Just scan your receipt or connect accounts, like with Walmart, to receive your rebates. Super simple and easy. Once you reach $20+ you can get your money back in a gift card.

Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Thank you
May 14, 2024

I have been using Ibotta since May 2023 and was able to pay for our Christmas last year and due to the amazing offers, great Customer Support Team and ease of use I am on track to pay for Christmas for my famiy of 7 again this year. Any time I have had issues the CST is quick to review and respond.

Date of experience: May 4, 2024
Virginia
1 review
0 helpful votes
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Good service and bonuses
May 14, 2024

Ibotta is great. I appreciate the customer service and can always count on them to resolve my issue. I've tried many new products that I wouldn't otherwise have bought since I've used the Ibotta app. It opens ideas to new foods and recipes. I would definitely recommend Ibotta.

Date of experience: May 4, 2024
Arizona
2 reviews
0 helpful votes
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I shop then scan my receipt and shortly after that I have money added This is awesome!

Date of experience: May 4, 2024
Wisconsin
1 review
0 helpful votes
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Download the app!
May 14, 2024

Sine I joined Ibotta I have been saving so much money! There are times the items I buy are basically free or even a money maker! If you haven't joined yet, do it now! So easy to use, quick pay back!

Date of experience: May 4, 2024
Colorado
2 reviews
0 helpful votes
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Amazing Customer Service
May 14, 2024

Whenever I have an issue (and that's extremely rare), I contact Ibotta's customer service, and they take care of my problem very quickly and to my absolute satisfaction each and every time. Ibotta is easily the best cash back shopping app available. I've been using Ibotta from the very beginning, and you can't go wrong with it, ever!

Date of experience: May 4, 2024
Arizona
1 review
0 helpful votes
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I have made purchases of several products and I have had to request a refund for some of them because they have not applied the correct amount of products even though they appear on the receipt.

Date of experience: May 4, 2024
Oregon
1 review
0 helpful votes
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Me falto mi bonus
May 14, 2024

Con estas ofertas completaba mi bonus semanal pero no me lo dieron.

Date of experience: May 4, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Florida
1 review
0 helpful votes
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Great
May 14, 2024

99.9 I'm wonderful I get my money quickly and efficiently. Thank you

Date of experience: May 4, 2024
Illinois
1 review
0 helpful votes
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Great Customer Care
May 14, 2024

Ibotta Always responds right away if there are problems. Very nice and I really enjoy the cash back! Thank you

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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This app is great because you can earn cash-back on lots of great products you might already need or use. Also, there are REAL PEOPLE available to help is=f the app has issues, instead of an annoying chat bot.

Date of experience: May 4, 2024