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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,542
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Chewy is a good company I believe with care last workers like everywhere else, and now Ibotta is doing the same

Date of experience: June 2, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services. Thank you for leaving a review!

Georgia
1 review
0 helpful votes
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Excellent service.
June 12, 2024

I've always had a good experience with ibotta and they always resolve my issues/concerns in a professional manner.

Date of experience: June 2, 2024
Pennsylvania
2 reviews
5 helpful votes
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Why is my account locked?
June 12, 2024

So I was given credit today, then they took it back and locked my account without giving me a reason!

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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BEST CUSTOMER SERVICE
June 12, 2024

Ibotta customer service is always so helpful and understanding. I've had issues with my Walgreens not printing a receipt so I could submit back to the app but Ibotta always helps me out!

Date of experience: June 2, 2024
Tennessee
1 review
0 helpful votes
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Great way to save money!
June 12, 2024

Since you are already Spending money - buying groceries, eating out or shopping retail - you might as well get some credit for it! Nice easy way to have EXTRA money. Cash it out early or save for a sweet check at the end of year! Can't go wrong. Period!

Date of experience: June 2, 2024
Oklahoma
1 review
0 helpful votes
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Sam's online count get to work
June 12, 2024

I bought a mattress and tried to use ibotta so I could get cash back and it would not work. I have looked for email address so I count sent in a picture of my purchase but can't find anything

Date of experience: June 2, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

New Jersey
1 review
0 helpful votes
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Incorrect cash back amount
June 12, 2024

I've started taking screenshots of what I've been approved for and how much the total should be when submitting because more often than not I'll be given less than what I earned. Kind of comes across as sketchy to me, but I assume it's just the computers being computers.

Date of experience: June 2, 2024
Pennsylvania
1 review
0 helpful votes
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Poor problem service
June 12, 2024

Have not responded back to me about an issue I contacted them about a week ago.

Date of experience: June 2, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to let us know. Thank you so much!

Florida
1 review
0 helpful votes
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It's been ok so far wish I could earn faster but I don't get alot of the stuff on your site

Date of experience: June 2, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Ohio
1 review
0 helpful votes
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So easy to earn cash back
June 12, 2024

I enjoy the ease of use. It seems like something changed and it's gotten easier to use.

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Missing money once again
June 12, 2024

I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
Florida
2 reviews
0 helpful votes
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Chewy takes too long
June 12, 2024

Took 3 months to get cash back! This is way too long and makes Ibotta look bad.

Date of experience: June 1, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Annette. We are grateful for your candid feedback and regret any disappointment you may have encountered. Your insights are important to us as we are always working to enhance our services. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!

Illinois
1 review
0 helpful votes
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$1 bonus
June 12, 2024

I got an email saying I have a $1 bonus to use before it expires for an anniversary date and I can't find it anywhere and on the email there is no date.

Date of experience: June 1, 2024
Illinois
1 review
0 helpful votes
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Sucks big ones
June 12, 2024

Doesn't give you cashback on items you buy. Tries to avoid giving you what you earn. About every time

Date of experience: June 1, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Robert. We appreciate your feedback! We have contacted you personally to resolve the issue. Kindly take a moment to check your messages and feel free to reach out if you need any more help. Thank you and have an amazing day!

California
1 review
0 helpful votes
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Rebate issue
June 11, 2024

I bought five dove soap bars and Ibotta app only recognized three of the five bars. I only received the dove rebate on three of the five bars. I emailed Ibotta about the missing money on the other two dove bars. They responded within 24 hours. Once they responded to my email, I sent them addition information they requested. Within ten minutes, they resolved by issue and got my missing money. Great customer service!

Date of experience: June 1, 2024
Arkansas
1 review
0 helpful votes
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Amazing app
June 11, 2024

I absolutely Loved this app! I get so much money back and it's so easy to use!

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
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Love IBOTTA!
June 11, 2024

It is so easy to scan receipts on products we buy everyday and get cash back. IBOTTA is so easy to use. Love getting gift cards back.

Date of experience: June 1, 2024
Colorado
1 review
0 helpful votes
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Decepcion
June 11, 2024

Nadamás quería comentar que si te dan vonus lo normal es hacer compras por los vonus no entiendo porque no liberan los vonus si ovia mente los acomplete y no Melos liberan

Date of experience: June 1, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Johny. Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!

North Carolina
1 review
0 helpful votes
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It's A LOT of Work
June 11, 2024

I don't mind checking each week for the new offers, which can be fun, AND I really appreciate the app's function to scan the product's bar code at the store to make sure it's the right one, but it's really annoying to upload a receipt and then be asked to scan the bar codes again. Some times I have to go back and request missing cash because I bought two of an item, rather than just one.

Date of experience: June 1, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Eileen. We appreciate you taking the time to share your feedback with us! We have reached out to you privately to address your concerns. Feel free to reply to our message if you have any questions or need further assistance. We are here to help! Thank you for using Ibotta and have an amazing day!

Georgia
1 review
0 helpful votes
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Great Experience
June 11, 2024

I forgot to use the app while shopping yesterday, and today I received a message from Ibotta regarding the item purchased that qualified for cash back. Glad they are looking out for us.

Date of experience: June 1, 2024