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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Es la mejor aplicación de reembolso de dinero estoy muy satisfecha
I just started using Ibotta and wasn't sure how it worked. So I emailed them and they got back to me next morning answering my questions and helped me with my concerns! Great costumer service experience
Couldn't get my cash reward for a product and customer service was right on top of it and got the issue resolved
Was doubtful at first, but daughter got me going. Interesting and fun!
I bought 10 Yoplait yogurts that you can clearly see on my receipt and you still asked me to scan every single one of them to get cash back. Not kosher
I bought a couple of items that were eligible for a rebate but only got one. I emailed Ibotta and the problem was solved immediately.
I don't always get my amounts on my items or they take the money back. I don't understand and I can't get no help.I started using another app for cash back. So disappointed
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
After uploading my receipt, I received credit. However,I was missing credit for an item. I contacted customer support. A representative promptly responded and kindly credited my account. I appreciate it.
I had an issue with a purchase not being counted and I contacted the IBOTTA team and they took care of it! I got credit for the purchase plus I got the bonus I had missed by one item. I love IBOTTA! It's a great way to save money on purchases!
Easy to use, personally, I love app to save money on my groceries.
I'm tried of turning in receipts with multiple purchases on it and not getting all my cash back.
Hello Chelsea! We appreciate your feedback and have sent you a private message to address your concerns. Please don't hesitate to respond to our message if you have any questions or need further assistance. We are here to support you!
Just started but like the title says. It is easy, fun and rewarding.
For some reason, I got locked out of my account and I had cash that I could transfer. I tried to get in. It made me open up a new account I contacted support and the next day everything was back to normal. I have saved almost $1400 shopping with Ibotta
Easy to use, straight forward. Shop the deal and get the cash back instantly.
I had an issue with my inability to recoup cash back. Ibotta was quick to respond & rectify the problem. I love Ibotta!
I enjoy the app but sometimes the bar code scans are inaccurate, most often with the "any brand" items. Most recently, I bought 2 trays of porkchops anticipating to be able to earn a few cents for them, but the scan repeatedly gave me a "does not match" error. I wish there was a way to provide immediate feedback, but even when I clicked the "reconsider" button, I still received the "doesn't match" error. I would like to be able to take a picture of the item rather than just the arcade to get reconsiderations. I'm not sure how to get customer support
Chewy is a good company I believe with care last workers like everywhere else, and now Ibotta is doing the same
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services. Thank you for leaving a review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Irmgard! We hope you're having a great day. We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to let us know. Thank you so much!