On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love Ibotta. You can check your items that you are purchasing. Either connect your stores or submit the receipts. I cashed in $$$ for gifts.
I am in the over $500 club. It's easy savings. For example, I needed vitamins. BOGo 50%,:I had $3 store coupon - Ibotta offer $2 a bottle - max $6.00! DEAL!
Siempre me ayudan y resuelven los problemas, conclusion... ACREDITAN Lo que auno le hace falta! Ojalá sigan así y siempre pongan bonos buenos y no elevan tanto a la cantidad de compras,, GRACIAS 🙂 BENDICIONES PARA TODOS!
See above comments no matter how many times I click on an item, it just sits there and spins then if I close out the app and go back in, it's showing that I have not clicked on it so I do it again. Then when I go to the store I don't get cash back because it's not registering that I clicked on it. So it's getting very frustrating, aggravating, and almost useless.
Easy as 123. Just shop as usual and earn&
$$$. Love this App. I highly recommend it to everyone!
Such great customer service & support. Always very happy with them
This app used to be amazing. Now the products are niche, expensive, and very rarely available in my area. The rewards are cleverly designed to exclude the common versions so even when you get something that you've specifically chosen for the app, oh, it's actually for all these sizes EXCEPT the one that's available at your store. Such a waste of time and effort now.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I shopped through the app. They only gave me a Few dollars was suppose to get more when I contacted they took all my earnings away
I bought dove body wash along with dove plant milk bar and it did not prove my $2 boys as it would have
I was supposed to get 6% on purchases at CVS yesterday and couldn't get your App to even recognize C VS yesterday and today I always push shop b efore and was supposed to get 5 % off atCVS and 1 % at Walgreens I could take a photo. But your site said nothing came up. So I am about to give up...I see something worked today but couldn't take a picture of the receipt
Thank you for sharing your feedback with us! We have contacted you directly and are excited to help you. Please take a moment to review your messages, and if you require any more assistance, feel free to get in touch. We appreciate your cooperation!
Wegmans Wine Shop comes up as Woodbridge Wine, Liquor, & Beer on the receipt, but has the Wegmans logo, so it came up that I had the wrong store. I received a response that they switched it to Any Liquor Store (which I couldn't find-that's on me lol). Sabin was very quick & thorough in responding to my inquiry!
I really like to shop and buy things to go into my church's Giving Box. And counting multiple items of the same offer really helps to earn bonuses. And the extra money saved can purchase more items. For example Knorr Rice cups or Royal Ready to Eat Rice pouches, Mahatmas Rice pouches too.
I also get the Bumblebee Tuna Snack and eat items or the Bumblebee Tuna pouches, and Musselman's Applesauce cups. So thank you on behalf of the folks in my community who need a little extra to supplement their meals.
Ibotta is getting worse all the time. I'm often missing cash back. It shows the items I purchased and the total amount of cash back when I submit it but then after it has processed, I'm missing cash back for things I purchased. I'm tired of having to contact them to get it resolved. This happens way to often.
Excellent Customer Support! The team was friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free.
Ibotta is really great for people who can afford to buy name brand products all the time, but for some1 like me it takes me a very long time to earn enough points to cash out. The customer service is always great though.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I had a great experience with ibotta Team! They contacted me with a clear and concise email, making it easy to understand my issue and request. They were polite, professional, and courteous throughout the exchange. Their communication skills are top-notch, and they effectively conveyed my needs. I'm happy to have been assisted by them, and I highly recommend their email etiquette to anyone. 5/5 stars!
My experience is been really good I have never had a problem and when i contact customer service that are so nice and quick to answer my questions or fix my problems
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! You will see this error if you unlock more than 10-20 offers per minute. We understand this can be frustrating, however, we've put it in place to ensure the app runs smoothly for all. Please wait one minute after receiving this error before adding offers again. Please try the suggestions found in this article: https://bit.ly/IBTechnical. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!