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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Not user friendly, and I don't care to write an entire paragraph about the app not being user friendly.
I recently wrote about a problem I had and they responded quickly and resolved my problem
I'm about to delete the app
The last 5 or 6 times they have not given total credit even though it is recognizing everything when I scan receipts
Good afternoon, John!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further.
Thank you for taking the time to submit your feedback and we hope you have a great day!
I like your program but we do not drink, no children or pets in our home. So many offers do not pertain to us
Frustrating that I have to spend so much time taking pictures of my receipts and a message comes back can't read receipt. Really tired oif it, problem has to be on your end. Fix please
Good afternoon, Judi!
Thank you for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further.
Thank you for taking the time to leave a review and we hope you have a great day!
Always a great experience. IBOTTA customer service is always there to help with a problem. Love the cash back
Good afternoon, Anita!
Thanks for your feedback! We've reached out to you directly to address the issue. To ensure you are receiving the best offers available to you, please make sure your app is up to date with the most current version, 6.240.0.
Please check your messages and let us know if we can assist you further.
Thank you again for your honest feedback and we hope to help get this resolved for you!
I've had ibotta for a few years but in the beginning I couldn't figure it out, but in the last 2 years I've started using it again and it is amazing! I automatically check the app before my shopping trips or randomly to see what's new! When I'm missing anything which doesn't happen often at all they are quick to fix it and respond fast no days of waiting! Definitely a go to for me.
Three years now as an Ibotta user. I have saved around $1800 clipping coupons. Just clip the coupons you want and snap a picture of your receipt. The app finds the offers and you get the money credited to your account. Easy!
Bought several items that are on receipt and they would not give my cash back stating they were ineligible
I get $ back on things I already buy. It's so easy! It helps battle inflation
When I go to Ibotta app, I select something and then if I go out and back in it doesn't show selected without clicking on the coupon.
Hello Sarah! Thank you for providing your feedback! We apologize that the app is not functioning properly. Please update your Ibotta app to the latest version and restart your device. For more information please check out this helpful article: https://bit.ly/IBTechnical. If that doesn't help, you can also contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thank you and have a great day!
Fast, quick, and knowledgeable resolution. Fixed problem almost immediately...thank you to Ibotta Customer Service Squad!
I was short money on an offer I redeemed. I contacted customer service and it was remedied within two hours. The Ibotta customer service is top-notch. Probably the best I've ever dealt with!
This app used to be great but the longer I use it the less I like it. After scanning receipts and items you again have to scan to send a ticket to get credits for your purchase. It has become more work to get offers than it is worth.
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!
I love Ibotta! I have been using it for a several years and have earned over $2,000 in rebates and bonuses. It could not be easier (especially if you link your store accounts!).
Easy to acquire funds and many name products available for rebates. Money adds up quickly and funds released within 2 days, Great App.
Followed the rules and purchased 4 Keebler listed cookies. Received credit for 1. Scanned all 4 as requested. System said $8. Actual cred issued was $2.
I purchased three boxes of plain Cheerios, the limit is 5 and I only received credit for one box.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Deborah!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!