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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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My experience with Ibotta customer care has been very positive.
They responded timely to my issue of missing points/bonus cash.
I explained the problem, provided date, item purchased, quantity and they were able to review the submitted receipt and credit missing Cash within a day!
Missing cash back frequently. It's pretty annoying!
Every time I have an issue the problem is taken care of in satisfactory time.
I've enjoyed saving money with Ibotta especially since groceries are so expensive
My issue may have finally been resolved after 3 techs/customer service reps addressed the issue. The last e-mail I received gave me the instructions to resolve it.
Good morning!
Thank you so much for taking the time to share your review! We truly value your feedback and are delighted to hear that the instructions given were able to help you resolve your issue!
Thank you again for your feedback and we hope you have a great day!
It's so time consuming searching for products. Other cash back apps have the technology to search.
Good morning Wendy!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you for your feedback and we hope you have a great day!
Overall good experience. It is a hit frustrating when the store does not have the item or a specific scent or size of the item.
Hello Roxanne! We appreciate your feedback and apologize for any inconvenience you may have experienced. Your input is important to us, and we are using it to enhance our services. Thank you for your honest feedback.
Atypical of the Ibotta APP, I experienced a problem getting a qualifying purchase added to my list on the same day I purchased the added item. I reached out to the online FAQ section and then the self help regarding an unexplainable APP behavior. After I exhausted the self help options I contacted the Ibotta support via email. After confirming who I am, the customer service representatives I interacted with were helpful and resolved the issue within 1 day. TY
I wish that I could scan my receipt at Raleys. I don't like having to wait to see if I get my deals.
I was missing cash back and I emailed Customer Service about the issue. Within MINUTES they had not only replied but credited my account. I appreciate the prompt and perfect customer service!
Had two experiences where I had the right items, but the bar code didn't match. Frustrating!
Also have problems getting my reciept submitted.
I bought three canyon creek products only got credit for two
I was missing offers from my receipt, but I sent Ibotta an email and they corrected the issue. They were fast and very helpful.
For about the last 3 months every time I have a receipt to scan for my cash back even though it's accepted with the check mark it doesn't give me my cash back I always have to contact them to receive it, it's really getting old
Good morning Sue!
We appreciate your feedback and have contacted you privately to address any concerns you may have. If you require additional help or have any questions, please feel free to reply to our message. We're always here to help!
Thank you again for your feedback and we hope you have a great day!
There has got to be an easier way to check if you made a purchase that there is an Ibotta offer. I am always checking for offers, then I will get am email saying there is an offer available that I didn't select, but it doesn't say which one!
Good morning Jeanne!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!
I had 6 items on my receipt and scanned everything they questioned. The scan was successful but they keep saying I bought the wrong products but I scanned them before I bought them. Very frustrated with Ibotta today
I have been using this app for about 2 years. My experience started out good but over the past 6 months my withdrawals had been disabled 3 times. The first 2 times I was able to enable it but this last time it has been disabled for about a month and I have not been able to withdraw any money.
There are too many times where I'll send something on my receipt and I don't get paid on it. I scanned the product and it was approved but nothing. Not worth my time anymore!
Good morning, Ross!
We're delighted to hear from you and have reached out to you privately to discuss your feedback. If you have any questions or need more assistance, please don't hesitate to respond to our message. We're here to support you!
Thank you once again for sharing your feedback, and we wish you a fantastic day!
I've been using Ibotta for several years and I love it. I have earned more than 2000.00 dollars just for going through the app and adding cash back offers, purchasing those products and submitting the receipt.
I keep the money on the Ibotta app until I'm ready for something " special".I cashed out 700.00 once to take on a " girls Trip".
It's a wonderful way to save. Painlessly!
This process was very quick and easy. I sent an email and told exactly what to do.
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Good afternoon, Stephanie!
We appreciate your feedback and sent you a private message to address your concerns about your missing cash back. Please feel free to reply to our message if you have any questions or would like further assistance.
Thank you for taking the time to send us a review and we hope you have a great day!