IbottaReviews 6,644

I have used Ibotta successfully for years, and still do if I shop in store. For online shopping though, I can no longer get credit...just doesn't work with the iPhone app anymore and I cannot figure out why

Excellent and easy when there is a missing item they quickly review and fix the problem

Every month I have to contact customer service to give you offers I have completed cuz you don't seem to get them.

I did have issues getting my credits, but the ibotta team did resolve them.

Cash back received quickly. Even let me know when I missed offers

I didn't know that my husband bought something that I wasn't aware he was buying so I didn't check it off of on Ibotta. I then received an email from Ibotta stating that I might be missing cash and to look on their site. I was surprised to see that I had 24 hours to collect the rebate money for my husband's purchase which I had no idea that he had purchased

I am loving the newest feature that let's me know if I missed a rebate.

I've used this app off and on for several years. At this point, I use it every shopping trip. I have most items delivered, due to a disability. Also, I shop mainly Walmart, CVS and Amazon. The Amazon only has money-back on Alexa devices. A person only needs so many of them. At Walmart, you can tie in your account, so you get money back in your Ibotta account within hours of the online purchase being delivered. With all that said, my review is strictly on the online offers, not the in-store, scan your receipt option.

The app is great! It's VERY easy to use. The development team keeps the app really up-to-date, so any snags (and that's usually all they are) get fixed pretty quickly.

The only two downsides, and unfortunately, they can be a big one, depending on the issue. The main issue is their customer service (CS). First, in no particular order, they make it difficult, on the app, to find where and how to contact them.

Second, I believe you can only reach someone via email, not phone, or even chat. That's really frustrating.

Third, even with the email, sometimes you don't even get a response. And, when you do, they typically refer you to parts of the FAQs section. In my case, I've checked that first, tried deleting and re-installing the app, as well as restarting my phone already, and multiple times. Clearly, they don't read the emails fully, if they're sending those "solutions", when I've stated that I've indicated I've already tried these.

Fourth, if and when you do get an actual person responding, they ask you to send in a ton of things. This includes stuff I've sent in the original email. Also, some of the information is no longer available on the app, bc I've used that offer, or it's expired now.

Fifth, the number of good money-back offers has lessened. There are a lot of 15-25¢ back offers. They DO have quite a few offers, though.

The second issue is the bonus offers. They've gotten insanely high (# of items required to get the bonus money). There are times you need to have used 44 offers to earn the bonus.

I hope you can get this corrected. I have missed bonuses, because you have not credited my account for missing rebates. The items have been rescanned and submitted, but NO response.

Well I got it because they sponsor Logan Sargeant so I got it and it's GREAT! I earned $7 on my first day! Great app!

Real easy just shop products and get money back and buy something for you

Simple and easy! Loaded the two free cheese offers from Meijer's, confirmed the UPC codes were correct on app, uploaded receipt, and a couple hours later had my $8.57 rebate.

Can't beat that!

I've noticed us do much more smoother now then a year or two ago. Rare occasion I do have an issue, it's resolved quickly. I can't recall the last time I had a problem with the app. I like the upgrades a lot, especially if I miss checking an offer I get an email to add it. Very happy with everything, please don't change anything.

I absolutely love this APP, it helps save you money in these hard times & I would love to see coupons for store brand items as well as name brands, that would be even better