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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Took care of all my Ibotta questions. Updated my purchases. Very friendly. Excellent customer service.
I love Ibotta!
And to write and say my dilemma and be heard! About my thrown away Perfect bar wrapper… Thank you!
Bought what I needed submitted receipt bar code matched.now I have my earnings Great 👍
Easy to use. Look through offers and click to add if interested. After shopping, submit receipt by uploading! This app takes the place of couponing and is much quicker.
Anytime I ever have a problem or place a pickup order I send an email to ask for help with my cash back offers and I have a great outcome. If by chance like today they forget something or miss calculate they are quick to fix the problem and their kindness goes a long way. I deal with different people every time but I do send a thank u 😊 especially when some go out of their way to reassure me. Thank U 😁😁😁 Cybil (Ibotta)
$2.25 pending since 10/24 on Stouffers Sides and Cracker Barrel block (3rd photo 7th item, and 5th photo 9th & 10th item block and cuts). Items scanned twice and accepted.
Thank you Ibotta! You have never disappointed me with resolving my issues.
I clip before i shop... I received a lil over $1000 in ONE year! All I have to do is clip and shop! I'm $1000 richer because of Ibotta... Thank you ibotta! Customer service is extremely pleasant and fast serving. I am obsessed with Ibotta!
I've only had 1 issue with a cashback. I emailed customer support and within 2 hrs it was fixed! Customer service is amazing! The app is amazing! I use it daily with any shopping needs... Why not? It's free!
Reward was for individual item yet when submitting receipt it said 4 required to qualify.
Customer service is always there for you kudos there is the turnaround is great
Many times I don't get cash back. App is not user friendly. It's always when I shop at Weis.
I purchased four qualified items at CVS. I received the cash payout, but did not receive the four credits towards the Weekend Bonus.
The cash back you receive on items you're going to buy, need and use on an every day basis. It's so easy to learn to use and becomes a hobby-game that you play with yourself. When you finally see your earnings add up it's exciting! You can save on presents for family members or save up to get the gift cards so holiday gifts are available for everyone! Save up all year and you have it to give. Amazing! Love my Ibotta
I love when it works like it is supposed to. I purchased items, and my offers didn't redeem. I tried to submit the receipt with a photo, it says it was already submitted. Help section is useless. I can't open the link to submit a request, the stupid chat bot won't show up in the corner to do it that way. The receipt I want to manually submit is not pending or even showing, and again, I can't submit it. Customer service options are the worst I've ever had to deal with.
Any time I have had an issue with cash back and I have contacted Ibotta, I have always received a prompt courteous reply from the staff and they always get the issue resolved in a timely manor.
Reached out for assistance on an offer that did not apply to an instore purchase. Ibotta agent was fast and responsive to providing a solution. Overall pleased.
I felt I didn't receive the proper reimbursement, when I reached out to Ibbotta's help center they responded & I had an answer within two days.
I do love the app & have received a decent amount of money back on things I buy
Find it to hard to earn any cash back. I deleted the app not worth the time it took to earn $1.
We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services.
Ibotta does not give the credits it is supposed to give. It happens with Walmart, Food Lion, and Dollar General. I buy what is required and usually get the savings for Walmart...usually now and then missing some. Food Lion I got an email telling me to submit for Food Lion and Walmart things that were missed but there wasn't a "submit" button. Never ever get savings back for Dollar General.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
Does not scan all the items. Only takes partial quantities. I bought 5 yogurt cups, only scanned 3.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!