On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Who doesn't love a little extra Christmas spending cash? That's where I put my Ibotta savings!
I get money back on all the things I normally shop for, even on some gift cards! Earning money really adds up fast when you hit the grocery store and Target.
I have 2 issues with my earrings cash back and the sraff resolved it. I feel very satisfied
I purchased 5 twelve packs of soda on 2 different receipts on October 26th. When I uploaded my receipts to Ibotta only 1 twelve pack showed. I corrected both receipts to 5 but for some reason neither one stayed at 5. I waited for a couple days for each correction but no luck. I finally contacted Ibotta customer service and I heard back within a day and the issue was corrected. The representative sounded very pleasant in her response. I was surprised the issue on both receipts was taken care of so quickly!
I had a problem (turns out I was wrong), but they promptly replied, explained the situation, and even gave me some credit. I have used it for years. It is nice being able to get real cash for things that you are already buying.
It would be very helpful if the offers included expiration dates. Not just the alarm clock when there is 24 hrs remaining.
Also it is very difficult to contact the team when problems arise. Please do something about this issue.
Anytime I have an issue about missing rebate cash back their Care Team are always extremely professional and helpful!
Love the app and all the offers but the customer service is appalling. I've never had to go round and round with people so many times with absolutely zero care or comprehension of what is going on. When it works it is great but if there is an error it is awful
The app is great and it has saved me money. I had an issue with my account. I was annoyed to not be able to talk to someone on the phone but was very pleased with the timely response and resolution of my issue. They were fantastic!
They responded back in minutes and had a solution to my problem. Great service! I highly recommend using Ibotta.
Not easy to contact with a problem regarding incorrect rebate, and Ibotta didn't really review an item that is a legitimate purchase but claims to have reviewed the product in question. A box of store brand tampons was deemed ineligible for Any Brand Feminine Care Product. How is that accurate?
Check your receipts carefully. I frequently have missing money and have to scan bar codes. It's worse when it's a store linked to your rewards card. Then you have to find how to submit a dispute. Not sure it's worth the savings.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
The experience was good and I received credit quickly with an explanation. I was glad to also be able to leave my comment too.
I've been using this app since 2016! Almost 10 years. I've had few problems here and there but when I do I just contact support team and they always make it right for me if something is messed up! Thank you Ibotta! I've made over $500 using your app! Fyi! So definitely worth it!
I use the app everytime I shop now and with everything being so expensive i love getting money back. The customer service is great too. Always responds in a day or 2 and super helpful. Thank you for all you do.
My receipts shows the cookies and you did not credit me I also purchased grapes and you said the bar code doesn't match
I had to go back and forth with Ibotta Customer Service however, they resolved my problem I was having!
I'm a newbie here. My sister referred me so I decided to try. As a newcomer,expect a few weeks to get your money. I did appreciate that my numerous messages were always answered. Looking forward to making more purchases through Ibotta!
The more I use this app, the more frustrated and not worth my time for the little pennies I get back in return
We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services.
It took me many times of explaining what had not gone through on a Walmart online order that completed a bonus. With back and forth communication it was fixed. This made me happy and I will continue to use Ibotta and recommend it to others.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your thoughts with us! We're truly sorry to hear that you weren't completely satisfied. Your feedback means the world to us, and it helps us get better every day!