On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm even emailed letting me know I missed some cash back and how to get it!... can't say enough great things about Ibotta!...
Wish I would have known about Ibotta sooner!... so simple, just add your items you're going to be buying, or want to try out and get cash back!... could not be simpler!... Love it!
So easy to use! Look at Ibotta check the items you'll buy, go buy them, then take a picture of your receipt. It's as easy as that!
I had a percentage back offer for tickets I bought through Gametime on the ibotta app. Initially, I was given the incorrect amount. I contacted support and they made the adjustments in a timely manner.
With eggs continuing to escalate, with no end in sight, I'm grateful for the $2.50 cash back.
As I learned how to use IBOTTA and what to look for, I've scored some pretty sweet cash back deals. You have to read carefully what the qualifications are on each item for cash back but taking the little time to do so is time well spent
The ibotta team was super helpful in resolving an issue that was brought to my attention. I'm glad they were able to investigate and refund the money I earned.
I was missing a rebate of $2.50 on a dozen eggs, any brand. After contacting the Ibotta care team, within a few days my rebate was added to my account. They were very helpful, keeping me informed of the status of my claim until it was resolved.
Ibotta helps me to save a lot of money and is super easy to use. I use my Ibotta money to buy food, pay for gas, even my bills.
Lately it seems like at least every other time, I have to deal with customer support over a missing rebate or some other issue revolving around a rebate that I can't get credit for. This results in A LOT of time going back and forth with different agents asking over and over again for the same information and copies of receipts, photos, etc. It's so frustrating to have to fight for $0.50 or $1.00 that you know you earned fairly. It then becomes almost too much trouble and not worth fighting for as it takes up too much time. I choose to do it on principal because it's just not right. I am just tired of it happening so often. Also, I have complained over and over about rebate offers ending without warning while other have the timeclock and give warning when they are going to end. I look the night before a shopping trip, buy the product the following morning, only to find out the product is now GONE without warning. It's so frustrating and so UNFAIR. Why give warning on some items and not others?
Great customer service! Listened and responded quickly to an email I sent them regarding a bonus issue I was having. Issue was solved quickly to my satisfaction! Thanks!
Really easy to use. Extra &'is great! The app is user friendly and has great deals
I couldn't log into my account and I had previously reached out for something unrelated and they helped me out and helped me get back into my account.
Every time I have an issue they are always there to help thank you so much
I love getting cash back on items I buy all the time. I look for items I need that gives cash back.
Got my cash back fast and it's very easy. It fun looking for product's available for cash back
Ibotta employee are attentive and available.
Users need to pay attention and scan to verify products...
Ibotta needs to continue verifying actual products available at locations. More and more companies are using Ibotta to advertise and products dont exist or available. Oreo cookies are notorious for this. (But now you're standing right there in front of all the cookies-haha)
Ibotta is a great app, however we must stay alert. Thank you Ibotta
I would recommend this app I sm on an fixed income and the money is helpful
I had reached out to Ibotta because there was missing cash back on the total amount. It showed that I had been awarded the cash back but my total amount had not changed. They quickly got back to me and updated the amount. Wonderful customer service!
Took over a week for my 10 cents n I also put in for the 2.50 tie eggs n then it disappeared from my list after I checked it.
Ibotta customer service is always outstanding, anytime I have an issue they are very fast at responding and resolving.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!