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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.8 stars from 1,825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.
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Website is very easy to move around in and gives great detail of all products. Excellent shipping VERY fast, ordered on Wednesday was delivered on Friday. Great place to order from, will be ordering all of my HVAC equipment from HVACDIRECT.COM. Great job keep up the excellent work.
Shopping was easy and site it easy to use
Thank you for cancelling and turning around my previous order for the same item, because home was flooded from Hurricane Harvey excessive rain, and could not deliver/receive the item at the time it was due to arrive.
Re-ordered before the Labor Day weekend, after we were able to get back into the house and complete immediate debris removal. Had to wait an extra 3 days for the item to ship, because of the weekend and holiday. Wish product would have shipped out on Saturday instead of the following Tuesday. Those 3 extra days without dehumidification could contribute to mold problems.
Dan was helpful when we called; he made sure that we ordered the correct unit and reminded us to make sure the new unit would tie in to existing lines. Great customer service!
Vary helpful online answering my questions.
So far so good
Order arrived promptly - well packaged.
I have yet to install my new unit as I need to order coils. As I inquired your customer support was very helpful by calling me on how to obtain the information. Overall great and painless experience.
As long as I receive order as advertised, we'll be good.
I received it exactly as advertised.
Easy process for sure. From beginning to final install was homeowner easy with basic mechanical skills. A definite DIY project. Saved ALOT of money from avoiding hiring a mechanical HVAC contractor. And I will put my install up against a pro anytime.
Very nice
Good
Good info on website and fair prices. The items showed up in just a few days after ordering. Everything was as described. I would definitely recommend HVACdirect
Easy web page but shipping is confusing when the web page states free shipping on most.
Very good customer services
Product was super fast delivery and exactly as expected.minor damage (cosmetic) by shipper but company still backed it and offered replacement or small financial reimbursement is we kept it. I've not seen the reimbursement yet but expect it will be there as we have had awesome service all the way across the board so far
You have a great interactive website making it very simple for the average person to navigate and make my selection, including options to consider!
Great Site! Fast shipping!
Website was easy to use. Received the product in a short amount of time.
So far so good with a nice user interface and quick product finder
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members