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HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

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Barry F.
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Very easy..
September 8, 2018

Very easy.thank you

Date of experience: September 8, 2018
Steve D.
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Very easy to deal with
September 8, 2018

Very easy to deal with.

Date of experience: September 7, 2018
Mike O.
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Very nice web page, easy to find product
September 7, 2018

Very nice web page, easy to find product.

Date of experience: September 6, 2018
Jerry v.
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O.k
September 6, 2018

O.k.

Date of experience: September 6, 2018
Steve k.
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Easy
September 5, 2018

Easy

Date of experience: September 5, 2018
Janet P.
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Our item we ordered was easy to find
September 5, 2018

Our item we ordered was easy to find. It gave lots of details and am satisfied we've made a good purchase. My only problem was I paid $35 for a lift truck delivery and didn't receive it. Other than that I was completely satisfied.

Date of experience: September 5, 2018
Michael M.
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Very fast and easy to work
September 5, 2018

Very fast and easy to work. The gentleman on the phone helped out alot.

Date of experience: September 5, 2018
Andrew B.
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Quick, easy, secure, promo 5% sold me
September 4, 2018

Quick, easy, secure, promo 5% sold me
You should offer free lift gate for orders over $2000 though

Date of experience: September 4, 2018
Anne K.
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Very good support for choosing correct furance
September 4, 2018

Very good support for choosing correct furance

Date of experience: September 4, 2018
David B.
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Maybe I am blind but I never saw anywhere on the site showing a $150 shipping charge until after I hit submit the money came out of my account. If I had known sooner the high cost, I would have driven down and picked up the box myself.

Date of experience: September 3, 2018
Kyle M.
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Quality and inexpensive products
September 2, 2018

Quality and inexpensive products. Took only 3 days to recieve after order was placed. Very impressive shipping. Only problem was I ordered a lift back truck and the truck never came with one. I had to lift the merchandise off the truck by and.

Date of experience: September 2, 2018
Marco C.
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Excellent buying experience
September 2, 2018

Excellent buying experience. Helpful information and videos.

Date of experience: September 2, 2018
Rick R.
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Great prices
September 1, 2018

Great prices. Everything described very well. I know enough about HVAC to not be able to justify 6 to 7 grand for a system installed. Thanks to HVACDirect.com I'll do it myself for $2500.

Date of experience: September 1, 2018
Robert C.
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Website is a little flakey..
September 1, 2018

Website is a little flakey. Had to checkout severaltimes. And the website crashed 3 times. Also website doesn't work on google chrome well either.

Date of experience: September 1, 2018
Daniel G.
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Smooth
August 31, 2018

Smooth

Date of experience: August 31, 2018
Tiffany K.
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Quick easy website great pricing
August 30, 2018

Quick easy website great pricing. Fast free shipping. And when I had a few minor issues with the shipping the owner Kevin was available to correct the issues! Very satisfied

Date of experience: August 30, 2018
ted d.
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The delivery time was great but i purchased the extra lift gate service and anded up helping the driver hand unload everything if my wife was the one that was home at the time instead of me I'm not sure the driver would have been able to unload it himself. Basically i wasted the money that i spent for the service i could have had it shipped another way and saved the 40 bucks or whatever it was

Date of experience: August 28, 2018
curt P.
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Very effective help in finding exactly what I need at a bottom line I can afford.

Date of experience: August 27, 2018
Marcus T.
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It was easy ordering process
August 26, 2018

It was easy ordering process. Delivery was pretty fast. And installation was simple. I would do business with them again for sure

Date of experience: August 26, 2018
Linda M.
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My full order did not come at the same time
August 25, 2018

My full order did not come at the same time. So the wait was longer than 3 days. Everyone was polite and helpful. The mistake was corrected the next day. Thank you.

Date of experience: August 25, 2018