Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HVACDirect.com

HVACDirect.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HVACDirect.com?
grey stargrey stargrey stargrey stargrey star

HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.7 stars from 1,831 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

Instant Feedback

4,713 reviews

We monitor reviews for authenticity

thomas w.
0 reviews
0 helpful votes
Follow thomas w.
Unfollow thomas w.
Share Review
Report Review

Very helpful staff
September 24, 2018

Very helpful staff

Date of experience: September 24, 2018
Eric J.
0 reviews
0 helpful votes
Follow Eric J.
Unfollow Eric J.
Share Review
Report Review

The site was slow and hung up often
September 23, 2018

The site was slow and hung up often. The rest of the experience was really nice.

Date of experience: September 23, 2018
happy c.
0 reviews
0 helpful votes
Follow happy c.
Unfollow happy c.
Share Review
Report Review

Arrived no damage
September 21, 2018

Arrived no damage

Date of experience: September 21, 2018
Alison V.
0 reviews
0 helpful votes
Follow Alison V.
Unfollow Alison V.
Share Review
Report Review

Finding a furnace was easy using the live chat
September 21, 2018

Finding a furnace was easy using the live chat. Live chat answers immediately. I will be back for my AC unit in the future.

Date of experience: September 21, 2018
Pamela J.
0 reviews
0 helpful votes
Follow Pamela J.
Unfollow Pamela J.
Share Review
Report Review

Kaitlynn is Awesome!
September 21, 2018

Kaitlynn is Awesome! Thanks so very much.

Date of experience: September 21, 2018
Jeffrey Z.
0 reviews
0 helpful votes
Follow Jeffrey Z.
Unfollow Jeffrey Z.
Share Review
Report Review

Quick and easy!
September 21, 2018

Quick and easy! Great price too!

Date of experience: September 21, 2018
Mike w.
0 reviews
0 helpful votes
Follow Mike w.
Unfollow Mike w.
Share Review
Report Review

We site is very easy to use
September 21, 2018

We site is very easy to use

Date of experience: September 20, 2018
Ed P.
0 reviews
0 helpful votes
Follow Ed P.
Unfollow Ed P.
Share Review
Report Review

Price for the part was good, but shipping seemed high.

Date of experience: September 19, 2018
Bob D.
0 reviews
0 helpful votes
Follow Bob D.
Unfollow Bob D.
Share Review
Report Review

No message here
September 18, 2018

No message here

Date of experience: September 18, 2018
Aaron R.
0 reviews
0 helpful votes
Follow Aaron R.
Unfollow Aaron R.
Share Review
Report Review

After doing some research and live chatting I made my purchase.

Date of experience: September 18, 2018
Kevin E.
0 reviews
0 helpful votes
Follow Kevin E.
Unfollow Kevin E.
Share Review
Report Review

THANK YOU The delivery service you used was terrible
September 17, 2018

THANK YOU The delivery service you used was terrible. It took them three times and one time the truck came but no product.

Date of experience: September 17, 2018
Martin S.
0 reviews
0 helpful votes
Follow Martin S.
Unfollow Martin S.
Share Review
Report Review

I will update when I receive the item
September 17, 2018

I will update when I receive the item

UPDATE: I received my order though the box seems to be opened and resealed it is complete and works as it should.

Date of experience: September 17, 2018
steve J.
0 reviews
0 helpful votes
Follow steve J.
Unfollow steve J.
Share Review
Report Review

Shipping is a little high
September 17, 2018

Shipping is a little high.

Date of experience: September 17, 2018
Terry L.
0 reviews
0 helpful votes
Follow Terry L.
Unfollow Terry L.
Share Review
Report Review

Recommended by a friend
September 15, 2018

Recommended by a friend

Date of experience: September 15, 2018
David M.
0 reviews
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Good discount
September 15, 2018

Good discount

Date of experience: September 14, 2018
New Jersey
1 review
5 helpful votes
Follow Bill S.
Unfollow Bill S.
Share Review
Report Review

Poor customer service
September 13, 2018

I purchased a MRCOOL 18k btu diy mini split a/c from Hvacdirect and it did not work. I called and spoke to customer service, it was Saturday and she told me to send pictures of the problem and that first thing Monday morning they would call me back and take care of it. Well it's Thursday and still have not heard from anyone.

Date of experience: September 13, 2018
William N.
0 reviews
0 helpful votes
Follow William N.
Unfollow William N.
Share Review
Report Review

I hope its works as good as advertised
September 12, 2018

I hope its works as good as advertised

Date of experience: September 12, 2018
Jacob M.
0 reviews
0 helpful votes
Follow Jacob M.
Unfollow Jacob M.
Share Review
Report Review

Very easy to find everything needed for the project
September 12, 2018

Very easy to find everything needed for the project.
Was not pleased with the shipping. Order was placed on the wrong truck which delayed my project by 4 days. Delivery time was later than agreed upon.

Date of experience: September 12, 2018
Lyle M.
0 reviews
0 helpful votes
Follow Lyle M.
Unfollow Lyle M.
Share Review
Report Review

Been here before
September 11, 2018

Been here before.

Date of experience: September 10, 2018
Ray L.
0 reviews
0 helpful votes
Follow Ray L.
Unfollow Ray L.
Share Review
Report Review

Didn't like the fact that you did not include the amount of taxes in the shopping cart!

Date of experience: September 8, 2018