Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HVACDirect.com

HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HVACDirect.com?
grey stargrey stargrey stargrey stargrey star

HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

Instant Feedback

4,713 reviews

We monitor reviews for authenticity

Doug H.
0 reviews
0 helpful votes
Follow Doug H.
Unfollow Doug H.
Share Review
Report Review

Quick & easy!
January 2, 2020

Quick & easy!

Date of experience: January 1, 2020
Randy D.
0 reviews
0 helpful votes
Follow Randy D.
Unfollow Randy D.
Share Review
Report Review

Order was right and exceipted
December 28, 2019

Order was right and exceipted

Date of experience: December 28, 2019
Joseph A.
0 reviews
0 helpful votes
Follow Joseph A.
Unfollow Joseph A.
Share Review
Report Review

Easy to order and all my ordering questions were answered.

Date of experience: December 26, 2019
Gayle C.
0 reviews
0 helpful votes
Follow Gayle C.
Unfollow Gayle C.
Share Review
Report Review

Equipment was well described
December 26, 2019

Equipment was well described.

Date of experience: December 25, 2019
Eric C.
0 reviews
0 helpful votes
Follow Eric C.
Unfollow Eric C.
Share Review
Report Review

The order was fine but the produce was damaged
December 26, 2019

The order was fine but the produce was damaged.

Date of experience: December 25, 2019
Denise R.
0 reviews
0 helpful votes
Follow Denise R.
Unfollow Denise R.
Share Review
Report Review

Thank you for making the ordering process so easy
December 25, 2019

Thank you for making the ordering process so easy. Love having the live chat! Very helpful! You guys really went above and beyond expectations and we really appreciate it.

Date of experience: December 24, 2019
Edward P.
0 reviews
0 helpful votes
Follow Edward P.
Unfollow Edward P.
Share Review
Report Review

EASY TO FOLLOW INSTRUCTIONS
December 19, 2019

EASY TO FOLLOW INSTRUCTIONS;

Date of experience: December 19, 2019
Wayne D.
0 reviews
0 helpful votes
Follow Wayne D.
Unfollow Wayne D.
Share Review
Report Review

Very very easy to figure out what I need and very good pricing and easy financing.Thanx,Wayne Dupree Jr

Date of experience: December 17, 2019
Ruben M.
0 reviews
0 helpful votes
Follow Ruben M.
Unfollow Ruben M.
Share Review
Report Review

The website is easy to navigate
December 17, 2019

The website is easy to navigate. Very intuitive.

Date of experience: December 16, 2019
Allen M.
0 reviews
0 helpful votes
Follow Allen M.
Unfollow Allen M.
Share Review
Report Review

The shopping experience so far is very good
December 16, 2019

The shopping experience so far is very good.
Received the order quicker than expected.

Date of experience: December 16, 2019
Glenn P.
0 reviews
0 helpful votes
Follow Glenn P.
Unfollow Glenn P.
Share Review
Report Review

Easy to use ordering system and downloadable manuals was a big plus to knowing what I am ordering and how to install before placing the order. Order received in 3 days, faster than I expected to receive it. Everything arrived in great condition with no damage at all, this was due to the preparation and packing on the pallet it was shipped on. System not yet installed so unable to evaluate the system yet.

Date of experience: December 15, 2019
Scott N.
0 reviews
0 helpful votes
Follow Scott N.
Unfollow Scott N.
Share Review
Report Review

Nice and quick
December 14, 2019

Nice and quick. I ordered it to be delivered with a drop down tailgate on the delivery truck and he showed up without one. We managed with the boxes pretty well though.

Date of experience: December 14, 2019
david b.
0 reviews
0 helpful votes
Follow david b.
Unfollow david b.
Share Review
Report Review

Great service
December 14, 2019

Great service

Date of experience: December 13, 2019
Michael R.
0 reviews
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

I spent 1/2 hour speaking with customer service and help me with all my questions with no pressure to order anything while I was on the phone.

Date of experience: December 13, 2019
Jonathan K.
0 reviews
0 helpful votes
Follow Jonathan K.
Unfollow Jonathan K.
Share Review
Report Review

Thanks
December 13, 2019

Thanks

Date of experience: December 13, 2019
Rex H.
0 reviews
0 helpful votes
Follow Rex H.
Unfollow Rex H.
Share Review
Report Review

Great, easy ordering
December 13, 2019

Great, easy ordering.

Date of experience: December 12, 2019
Tim J.
0 reviews
0 helpful votes
Follow Tim J.
Unfollow Tim J.
Share Review
Report Review

Quick and Easy Process & Checkout
December 13, 2019

Quick and Easy Process & Checkout

Date of experience: December 12, 2019
Marci K.
0 reviews
0 helpful votes
Follow Marci K.
Unfollow Marci K.
Share Review
Report Review

Very pleased with customer service
December 12, 2019

Very pleased with customer service. I talked with them on the chat feature and then called later. Both people I spoke with were friendly and very helpful.
Thank you for helping me figure out what I needed.
Update: I am still happy with my purchase. The suggested item is working well for me. I will buy from them again.

Date of experience: December 12, 2019
Matthew D.
0 reviews
0 helpful votes
Follow Matthew D.
Unfollow Matthew D.
Share Review
Report Review

It has been a good experience and easy to order
December 10, 2019

It has been a good experience and easy to order. Thanks

Date of experience: December 10, 2019
werner J.
0 reviews
0 helpful votes
Follow werner J.
Unfollow werner J.
Share Review
Report Review

Your disponent should be better organized The delivery was postponed 3 times the 2nd date was postponed by one day but 2 hours was the driver with me but I was not at home then

Date of experience: December 9, 2019