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HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

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JIm G.
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I found it very easy to compare units and easy access to the manuals for each unit to make sure it would be able to be installed in the space I have for it.

Date of experience: August 13, 2020
Derrell J.
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I have used you in the past and the shopping experience has been great.

Date of experience: August 13, 2020
Steve H.
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Great, loved the way you could filter options
August 11, 2020

Great, loved the way you could filter options.

Rating above based on experience so far, just delivered yesterday. If all goes well after installation, would change to a 5. More to come :)

Date of experience: August 11, 2020
Jan m.
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We ate confused about the warranty and how to contact for it

Date of experience: August 10, 2020
Ron X.
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Ordering the right product good so far
August 9, 2020

Ordering the right product good so far. Thank you

Date of experience: August 9, 2020
David N.
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Great
August 8, 2020

Great. I saved money over your competitor.

Date of experience: August 7, 2020
William P.
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Great reviews
August 8, 2020

Great reviews

Date of experience: August 7, 2020
Paul H.
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Purchased from HVACDirect previously, very satisfied.

Date of experience: August 6, 2020
Delmis H.
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Fair
August 6, 2020

Fair

Date of experience: August 6, 2020
Derek F.
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Was easy to order
August 6, 2020

Was easy to order

Date of experience: August 5, 2020
Diane S.
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Great sales rep
August 5, 2020

Great sales rep. Easy to find what I wanted and the rep helped with the rest. Excellent service.

Date of experience: August 5, 2020
Nick O.
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Found exactly what i was looking for
August 4, 2020

Found exactly what i was looking for

Date of experience: August 4, 2020
John l.
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Found what I needed, you also offer financing, other sites did not.easy site, you were a little higher in price but you offered financing

Date of experience: August 4, 2020
Chuck S.
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Kari was a great help finding the equipment I needed for the right price. Thank you very much

Date of experience: August 3, 2020
Rick U.
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Quick and easy
August 3, 2020

Quick and easy

Date of experience: August 3, 2020
Claire G.
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I found what I needed
August 3, 2020

I found what I needed. It was good.

Date of experience: August 3, 2020
David L.
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Great prices, even better service
August 3, 2020

Great prices, even better service. Kari did a great job helping me out initially with my questions, Ben helped with shipping and making sure my order was processed correctly, and George helped me near the end with general questions I had raised. The mere fact I know their staff by name means a lot and speaks tons regarding service. I would highly recommend them to anyone interested In a Mini Split HVAC!

Date of experience: August 3, 2020
Todd J.
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Ghh
August 3, 2020

Ghh

Date of experience: August 3, 2020
Walter P.
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Website is very easy to follow, seems to show and explain everything needed.

Date of experience: August 2, 2020
Joan R.
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Communication was poor
August 2, 2020

Communication was poor. I didn't receive email Confirming purchase. Wasn't notified that delivery would not be made on the promised day. I waited until 5 pm. In each case, I initiated contact.

Date of experience: August 1, 2020