HVACDirect.comReviews 1,825

Website is extremely slow. Your site would not accept my password and I was unable to change it due to a fatal error of some type. I had to use my wife's email. I received al my parts eventually, it took 6 days for them all to get here. I was not informed that had been shipped. I was surprised with the first unit on Friday along with an email asking me to confirm my order was received. Nothing on Saturday or Sunday, more parts on Monday and the last piece on Wednesday. I was charged for a liftgate delivery, but everything came UPS.

My last shipment was palletized and arrived very neatly packaged.

In the past I have used HVACDirect on a number of occasions with great success. I am currently in need of a through wall 12,000 BTU A/C unit for a garage. I had the items in the cart ready to order, but their website was contradicting on what exactly was included in the part numbers that were recommended. My concern was the grille to finish the exterior side of the wall sleeve wasn't clear and wanted to find out from a professional at HVACDirect, if he would clarify by part number for me. When I called to get clarification from the representative, he failed to even hear my question and just popped off with "oh yeah, you need to purchase a wall sleeve". I didn't ask him about the wall sleeve. I asked him to slow down and listen to my concern, so I could clarify exactly what I was getting before I would pull the trigger on the order or I would call another company and order from them. He hung up on me! I see from other reviews that this company has slipped from custom service to lip service. I hope their sales numbers begin to reflect their poor service.