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HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

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Tony C.
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Equipment came very well packed
September 8, 2020

Equipment came very well packed. No damage. Note: the carrier does not call a day in advance of the delivery. Driver says that can be requested, but is not automatic. I got ten minutes notice, just by luck I was in the area. Driver was very agreeable to waiting another 15 minutes for me to arrive

Date of experience: September 8, 2020
Brian B.
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Great customer service
September 8, 2020

Great customer service. Helped me eliminate unnecessary equipment

Date of experience: September 8, 2020
Mark R.
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Site easy to navigate, lots of good information
September 8, 2020

Site easy to navigate, lots of good information.

Date of experience: September 8, 2020
Wayne S.
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So far so good
September 8, 2020

So far so good

Date of experience: September 7, 2020
Richard H.
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Shipping charges are pretty high, but they had it in stock. Buying process was easy.

Date of experience: September 7, 2020
Robert V.
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Dan was great on the phone and then finished shopping online

Date of experience: September 7, 2020
Marco M.
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Wed site was easy to use
September 7, 2020

Wed site was easy to use.

Date of experience: September 7, 2020
David M.
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Great so far
September 7, 2020

Great so far

Date of experience: September 6, 2020
Eric L.
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Good
September 6, 2020

Good

Date of experience: September 6, 2020
Kimberly H.
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Sales team is very friendly, knowledgeable and helpful.

Date of experience: September 4, 2020
Sharron K.
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Everyone I spoke to were very friendly and knowledgeable

Date of experience: September 4, 2020
Danny A.
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Very user friendly website
September 4, 2020

Very user friendly website. Order shipped faster than originally scheduled and the amount of protective packaging was just incredible. Unpacked the pallette received and everything is in great shape.

Date of experience: September 4, 2020
Frank W.
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Very helpful site and good prices
September 4, 2020

Very helpful site and good prices. Only complaint is I could not figure out how to get rid of customer service window that kept popping up.

Date of experience: September 3, 2020
Curtis J.
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Very easy and user friendly
September 3, 2020

Very easy and user friendly

Date of experience: September 3, 2020
Thomas R.
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Nobody to chat with (busy)
September 2, 2020

Nobody to chat with (busy)
Can't find when order ships... might be my fault... I'm still looking

Date of experience: September 2, 2020
Joe M.
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It was very easy to shop and buy and I saved a ton of money

Date of experience: September 1, 2020
Rebecca H.
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So far it is good
September 2, 2020

So far it is good.

Date of experience: September 1, 2020
John S.
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Very good
September 1, 2020

Very good. Only a minor problem which was cleared up by ordering some line size adapters.

Date of experience: August 31, 2020
George A.
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So far so Good
August 30, 2020

So far so Good.

Date of experience: August 29, 2020
Curtis S.
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Great and fast service.SO FAR, SO GOOD
August 29, 2020

Great and fast service.SO FAR, SO GOOD

Date of experience: August 29, 2020