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Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
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What took me 4 clicks to get to what I want now takes 8 to 10 clicks. The worst, most frustrating GUI available on streaming and on-demand content. I was told they have no intentions of going back or changing it so I canceled my service after years of devoted watching.
Hulu is a racist streaming service and if your Africa American or black be prepared to be disappointed in the hulu selections it's only for white people
I could not find a decent faith filled movie, there is total crap on it lots of TVMA ratings popularizing sex and death LGBT interests but nothing for a good Christian person. After DWTS is over I will more than likely cancel unless things change.
I hate watching tv on Hulu. It freezes up and starts a new episode when your in the middle of the last one MULTIPLE times. It hasnt just happened once, but repeatedly throughout the whole show. Its very frustrating and has been doing it for months. The only reason we still have it is because we keep getting free months but its very aggravating to watch. Would not suggest it.
Of America you have the best tv internet out there your better then netflix and cheaper then any cable company out there yall saved me a lot of money just by using yall. Yall respect your customers and yall charge one rate no more no hidden fee or anything yall are the best thing out there yall need to become a cable company and keep the price cheap so low income people that way they can watch everything on a fixed income thank you for your service
I got this to watch sports live. It works fine if you stay on one channel/game. If you try to switch between two games then each time you switch it makes you watch 3 minutes of commercials before you can get to the live again. This makes watching multiple live sports impossible.
I was a die hard Hulu fan and customer for years. The rolled out their "New User Experience", claiming it was aimed at making it easier for us to find what we want to watch. The opposite happened. It takes endless scrolling, searching, browsing to find anything. There is no Live TV programming guide. Whats currently airing live is grouped in with on-demand content. I found myself watching a day old newscast due to a recording being mixed in with live. This change was too much for me to waste my time on. I cancelled my account. I will sit back and wait to see if they rework the UI to something usable. In the meantime I have Amazon prime and Netflix.
The new interface and changes are complete garbage, I dont recommend it. Sorry I just upgraded, what a joke!
Hello,
I just got off the phone with hulu customer service.
They won't reset my firestick because the hotspot has trouble maintaining my IP address. After 4 times, I can't get a 3 second fix on their side.
Hulu rep was cocky, tried to tell me "she can't change technology" and "it's the internet". Well, I'm over educated and don't need her pale explanation.
As much as I hate to hand out a 2 star rating to any kind of service I have no choice but to give it to Hulu. If it weren't for the quality of the content I'd give it a 1 star rating.
After the app was updated to the new interface I have experience an extreme amount of lost connections while viewing Hulu programs. My Roku TV is hard-wired to my router with a download speed of 120mbps which is plenty fast enough for anything I want to watch. All ethernet ports on the router produce the same result of dropped connections with Hulu, while all other apps (Sling, Netflix, Amazon, Plex) function flwlessly. Switching ports does not make anything better or worse. Currently I am 19 minutes in to an episode of one of your original programs and it's lost connection 10 times.
Secondly, the interface is quite beautiful, but ultimately it's hard to navigate. As a fan of windows 10 and the "Metro" interface I was excited to see this revision to the app, however this is somewhat difficult to navigate. By "somewhat" I mean it's terrible. Not sure how they can fix this since I'm not an interface expert, but it needs to be done.
The biggest problem is the connection issue. Resetting the TV and reinstalling the ap fresh has made no difference.
As someone who has cut the cable and now rely on Hulu, Amazon Prime, Netflix, HBOGo, and CBS All Access, I thought I should review them. I give 4 stars because I find myself watching Hulu more than the rest. It was worth it to me to spring for the no commercial version. If that wasn't extra, I'd give 5 stars. The UI is kind of lame, but the content is current and commercial free.
I don't have a credit card, don't want to buy a Hulu gift card for the trial period because it's $25 and if I don't like it I am stuck.
So I bought a pre-paid Visa, tried to use it, but it won't accept it. Chatted with "Nina" and she told me I can't use it because funds may not be available when it's time to auto-renew.
Gee... If only there were a way to prevent people from using their service if they don't pay...
No, they want to auto-bill you and would rather lose you as a customer than risk having you (Heaven forbid) NOT RENEW.
Idiots.
What have you done? Fix it or we're leaving Hulu. Hard to get the programs I want to watch. Cannot select the episodes. Very dissatisfied customer!
After a long day of work of dealing with idiot coworkers and demanding customers, I'd like to come home, have a beverage and watch some shows. Except now I'm watching colors change with every scroll of the remote like I'm at a techno dance festival, then I'm searching for - which was never an issue - a damn show I was hoping to binge watch until I fell asleep on the couch like I did the night before! "You just have to get used to the change" they say. Listen, watching TV shouldn't be a struggle, it's an escape from the struggles of life. Thanks for adding to my $#*! day Hulu.
I hope Hulu gets shut down soon. I would give it negative 5 stars, but it wont let me. All I tried to do was delete one profile on the new stupid updated version and it turned into me waiting on the $#*!ing phone for 45 minutes. $#*! Hulu.
They should pay you to watch HULU, instead of you paying them. It is so bad there is no way to describe it. Manages to drop off during content (which is inferior), but not during commercials! Netflix is infinitely better. HULU is an advertising platform, NOT a streaming platform.
My main issue is with the DVR. There is no rhyme or reason to it. Sometimes shows set up to record in my stuff, sometimes they don't. Try to contact someone to help and plan on spending some valuable time wasting time. Why submit a product that sucks! The positives are that the picture quality is good and the programming choices are great for us but the crap just doesn't work!
It is the worst format for navigating the channel I've ever experienced.
I want the old one back. I would like to know how to complain directly to hulu so they know how much we hate this new " improvement "
Constant skipping, sound goes but pic freezes... everyday. Live TV or recordings all skip and freeze, crappy service. I talked to customer service they admitted they have lots of problems. Once you get past them trying to blame your device or internet spped they admit it sux. I got some free months of service but its almost not even worth free it sux so bad.
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded
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