Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hulu

Hulu

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hulu?
grey stargrey stargrey stargrey stargrey star

Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Louisiana
2 reviews
7 helpful votes
Follow Nai M.
Unfollow Nai M.
Share Review
Report Review

What took me 4 clicks to get to what I want now takes 8 to 10 clicks. The worst, most frustrating GUI available on streaming and on-demand content. I was told they have no intentions of going back or changing it so I canceled my service after years of devoted watching.

Date of experience: November 3, 2017
Florida
4 reviews
4 helpful votes
Follow Jamie R.
Unfollow Jamie R.
Share Review
Report Review

Hulu is racist
November 3, 2017

Hulu is a racist streaming service and if your Africa American or black be prepared to be disappointed in the hulu selections it's only for white people

Date of experience: November 2, 2017
Illinois
2 reviews
5 helpful votes
Follow Tim P.
Unfollow Tim P.
Share Review
Report Review

I could not find a decent faith filled movie, there is total crap on it lots of TVMA ratings popularizing sex and death LGBT interests but nothing for a good Christian person. After DWTS is over I will more than likely cancel unless things change.

Date of experience: October 25, 2017
Louisiana
1 review
4 helpful votes
Follow Amber C.
Unfollow Amber C.
Share Review
Report Review

Awful viewing experience
October 25, 2017

I hate watching tv on Hulu. It freezes up and starts a new episode when your in the middle of the last one MULTIPLE times. It hasnt just happened once, but repeatedly throughout the whole show. Its very frustrating and has been doing it for months. The only reason we still have it is because we keep getting free months but its very aggravating to watch. Would not suggest it.

Date of experience: October 25, 2017
Tennessee
1 review
0 helpful votes
Follow rebecca c.
Unfollow rebecca c.
Share Review
Report Review

Of America you have the best tv internet out there your better then netflix and cheaper then any cable company out there yall saved me a lot of money just by using yall. Yall respect your customers and yall charge one rate no more no hidden fee or anything yall are the best thing out there yall need to become a cable company and keep the price cheap so low income people that way they can watch everything on a fixed income thank you for your service

Date of experience: October 24, 2017
Arizona
1 review
3 helpful votes
Follow Ylee l.
Unfollow Ylee l.
Share Review
Report Review

I got this to watch sports live. It works fine if you stay on one channel/game. If you try to switch between two games then each time you switch it makes you watch 3 minutes of commercials before you can get to the live again. This makes watching multiple live sports impossible.

Date of experience: October 19, 2017
Louisiana
1 review
5 helpful votes
Follow Wesley B.
Unfollow Wesley B.
Share Review
Report Review

I was a die hard Hulu fan and customer for years. The rolled out their "New User Experience", claiming it was aimed at making it easier for us to find what we want to watch. The opposite happened. It takes endless scrolling, searching, browsing to find anything. There is no Live TV programming guide. Whats currently airing live is grouped in with on-demand content. I found myself watching a day old newscast due to a recording being mixed in with live. This change was too much for me to waste my time on. I cancelled my account. I will sit back and wait to see if they rework the UI to something usable. In the meantime I have Amazon prime and Netflix.

Date of experience: October 19, 2017
Oklahoma
1 review
4 helpful votes
Follow Katherine L.
Unfollow Katherine L.
Share Review
Report Review

The new interface and changes are complete garbage, I dont recommend it. Sorry I just upgraded, what a joke!

Date of experience: October 18, 2017
Virginia
1 review
4 helpful votes
Follow Verena T.
Unfollow Verena T.
Share Review
Report Review

Trouble with hot spot!
October 18, 2017

Hello,
I just got off the phone with hulu customer service.
They won't reset my firestick because the hotspot has trouble maintaining my IP address. After 4 times, I can't get a 3 second fix on their side.
Hulu rep was cocky, tried to tell me "she can't change technology" and "it's the internet". Well, I'm over educated and don't need her pale explanation.

Date of experience: October 18, 2017
1 review
1 helpful vote
Follow Tyler S.
Unfollow Tyler S.
Share Review
Report Review

As much as I hate to hand out a 2 star rating to any kind of service I have no choice but to give it to Hulu. If it weren't for the quality of the content I'd give it a 1 star rating.

After the app was updated to the new interface I have experience an extreme amount of lost connections while viewing Hulu programs. My Roku TV is hard-wired to my router with a download speed of 120mbps which is plenty fast enough for anything I want to watch. All ethernet ports on the router produce the same result of dropped connections with Hulu, while all other apps (Sling, Netflix, Amazon, Plex) function flwlessly. Switching ports does not make anything better or worse. Currently I am 19 minutes in to an episode of one of your original programs and it's lost connection 10 times.

Secondly, the interface is quite beautiful, but ultimately it's hard to navigate. As a fan of windows 10 and the "Metro" interface I was excited to see this revision to the app, however this is somewhat difficult to navigate. By "somewhat" I mean it's terrible. Not sure how they can fix this since I'm not an interface expert, but it needs to be done.

The biggest problem is the connection issue. Resetting the TV and reinstalling the ap fresh has made no difference.

Date of experience: October 18, 2017
Florida
1 review
5 helpful votes
Follow Bob y.
Unfollow Bob y.
Share Review
Report Review

Phew
October 18, 2017

Why... why did you kill a decent interface and replace it with complete frustrating garbage. Dont subscribe to Hulu until the interface is corrected.

Date of experience: October 17, 2017
California
5 reviews
10 helpful votes
Follow Darin B.
Unfollow Darin B.
Share Review
Report Review

Bad UI but good content
October 17, 2017

As someone who has cut the cable and now rely on Hulu, Amazon Prime, Netflix, HBOGo, and CBS All Access, I thought I should review them. I give 4 stars because I find myself watching Hulu more than the rest. It was worth it to me to spring for the no commercial version. If that wasn't extra, I'd give 5 stars. The UI is kind of lame, but the content is current and commercial free.

Date of experience: October 16, 2017
Texas
3 reviews
8 helpful votes
Follow Bill M.
Unfollow Bill M.
Share Review
Report Review

I don't have a credit card, don't want to buy a Hulu gift card for the trial period because it's $25 and if I don't like it I am stuck.
So I bought a pre-paid Visa, tried to use it, but it won't accept it. Chatted with "Nina" and she told me I can't use it because funds may not be available when it's time to auto-renew.
Gee... If only there were a way to prevent people from using their service if they don't pay...
No, they want to auto-bill you and would rather lose you as a customer than risk having you (Heaven forbid) NOT RENEW.

Idiots.

Date of experience: October 13, 2017
South Carolina
1 review
6 helpful votes
Follow Judy L.
Unfollow Judy L.
Share Review
Report Review

Unhappy customer!
October 12, 2017

What have you done? Fix it or we're leaving Hulu. Hard to get the programs I want to watch. Cannot select the episodes. Very dissatisfied customer!

Date of experience: October 11, 2017
New York
1 review
12 helpful votes
Follow K M.
Unfollow K M.
Share Review
Report Review

After a long day of work of dealing with idiot coworkers and demanding customers, I'd like to come home, have a beverage and watch some shows. Except now I'm watching colors change with every scroll of the remote like I'm at a techno dance festival, then I'm searching for - which was never an issue - a damn show I was hoping to binge watch until I fell asleep on the couch like I did the night before! "You just have to get used to the change" they say. Listen, watching TV shouldn't be a struggle, it's an escape from the struggles of life. Thanks for adding to my $#*! day Hulu.

Date of experience: October 10, 2017
Texas
1 review
3 helpful votes
Follow Jess W.
Unfollow Jess W.
Share Review
Report Review

Awful
October 11, 2017

I hope Hulu gets shut down soon. I would give it negative 5 stars, but it wont let me. All I tried to do was delete one profile on the new stupid updated version and it turned into me waiting on the $#*!ing phone for 45 minutes. $#*! Hulu.

Date of experience: October 10, 2017
Oklahoma
18 reviews
45 helpful votes
Follow Edwardo B.
Unfollow Edwardo B.
Share Review
Report Review

Absolutely the worst
October 10, 2017

They should pay you to watch HULU, instead of you paying them. It is so bad there is no way to describe it. Manages to drop off during content (which is inferior), but not during commercials! Netflix is infinitely better. HULU is an advertising platform, NOT a streaming platform.

Date of experience: October 10, 2017
South Carolina
1 review
4 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

My main issue is with the DVR. There is no rhyme or reason to it. Sometimes shows set up to record in my stuff, sometimes they don't. Try to contact someone to help and plan on spending some valuable time wasting time. Why submit a product that sucks! The positives are that the picture quality is good and the programming choices are great for us but the crap just doesn't work!

Date of experience: October 9, 2017
New York
1 review
4 helpful votes
Follow Pam A.
Unfollow Pam A.
Share Review
Report Review

Hate the new interface
October 8, 2017

It is the worst format for navigating the channel I've ever experienced.
I want the old one back. I would like to know how to complain directly to hulu so they know how much we hate this new " improvement "

Date of experience: October 8, 2017
Illinois
2 reviews
5 helpful votes
Follow thomas o.
Unfollow thomas o.
Share Review
Report Review

Hulu Stinks
October 8, 2017

Constant skipping, sound goes but pic freezes... everyday. Live TV or recordings all skip and freeze, crappy service. I talked to customer service they admitted they have lots of problems. Once you get past them trying to blame your device or internet spped they admit it sux. I got some free months of service but its almost not even worth free it sux so bad.

Date of experience: October 7, 2017