Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hulu

Hulu

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hulu?
grey stargrey stargrey stargrey stargrey star

Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Rhode Island
1 review
12 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Share Review
Report Review

Good... But
November 18, 2020

We switched from Direct TV to Hulu for cost reasons. It takes a bit to adapt to HULU functionality. Clicking around within the site is not smooth, they should work on that. There is what they call a dvr... it; s not. You can record programs but cannot easily start at the beginning... sometimes not at all... NEEDS to be better. We opted for no commercials ($6 per month) Most shows still have commercials... some (very few) have none and some requires and annoying clicking game to skip ads. Will likely drop this. If there is a better way ie dvr, commercials
Etc... it is not spelled out clearly in any way. I just got an email saying our service will increase $10 per month.
Will have to consider That!

Date of experience: November 16, 2020
Texas
1 review
0 helpful votes
Follow Pam T.
Unfollow Pam T.
Share Review
Report Review

For a paid service, there are WAY too many commercials. Every 5 minutes there are 60 to 90 seconds of commercials. I can't even keep up with the story with so many interruptions. I am going to write this review on every review site I can find.

Date of experience: November 12, 2020
Florida
1 review
1 helpful vote
Follow Sandy S.
Unfollow Sandy S.
Share Review
Report Review

Hulu is always buffering
November 11, 2020

The past four months I've been watching Hulu. I've been having the problem of it constantly buffering and shutting down saying they're having trouble shooting. And kicking me completely off and having to go all the way back onto Hulu and start over again. Hulu is beginning to suck.

Date of experience: November 9, 2020
Missouri
1 review
3 helpful votes
Follow kelly p.
Unfollow kelly p.
Share Review
Report Review

I hope you like ads
November 3, 2020

Hulu will charge you if you don't want to watch ads and then still run them! Don't bother to pay extra for no ads because they claim that certain "stations" have the right to run ads and they cannot do anything about it. Ridiculous! You also cannot fast forward through ads if you're watching something on demand.

Date of experience: November 3, 2020
Illinois
1 review
4 helpful votes
Follow Patrick R.
Unfollow Patrick R.
Share Review
Report Review

Political pushing
October 26, 2020

I watch hulu all the time and I'm now going to cancel because of their left wing political pushing. If I wanted to see ads for Biden I would watch CNN. I pay for this service and I don't want to see political crap shoved down our throats. I don't care who they vote for and I'll be damned if I want to hear them push who I should vote for. I pay so shut up

Date of experience: October 25, 2020
California
1 review
0 helpful votes
Follow Ron F.
Unfollow Ron F.
Share Review
Report Review

Can't cancel when you want to, I have tried three times to cancel this service, each time they inform me I never did cancel. Stay away from this service unless you want it forever.

Date of experience: October 24, 2020
Florida
1 review
1 helpful vote
Follow Kathy S.
Unfollow Kathy S.
Share Review
Report Review

We all really like Hulu and watch it almost every day. Good original shows and others. I do like the news programs a lot and a lot of the tv series. However, not much lately because we can't even find most shows since they switched the format. VERY difficult to use. NOT user friendly. I realize no new shows because of pandemic. BUT it would be nice to get some new things from old things that were shown from recent years. Tired of re watching series for the second or third times and most movies are too tiresome/boring/stupid to watch at all. It could be that we just can't find them with this format.

Date of experience: October 15, 2020
Florida
1 review
0 helpful votes
Follow Djane-Gaelle D.
Unfollow Djane-Gaelle D.
Share Review
Report Review

Amazing!
October 1, 2020

I love Hulu A lot! And people that are posting bad reviews are the same one that is not making any sense. And a funny thing happened to me using Hulu. One of my Favorite shows said "exp_" and I wasn't freaking out until I keep seeing it every day. So I searched " what does it mean when a show says expire next to it" and it said that means they are taking the showdown. I was so sad. And I didn't finish all the episodes but I really watch all the episodes as soon as I read the Hulu expire thing. And yesterday the "exp disappeared";-;

Date of experience: September 30, 2020
Washington
1 review
0 helpful votes
Follow Buzz C.
Unfollow Buzz C.
Share Review
Report Review

Just a streaming server
September 30, 2020

Why can't consumers get LIVE TV PLUS a Streaming service? You EITHER get a streaming service like Netflix or LIVE TV from a Comcast... it is NOT technologically difficult to merge the experiences
Hulu with LIVE TV is a HORRIBLE experience!
1 time a week I have to re-install the Apple TV Firmware to reset the out of sync audio/video on Hulu
There is NO time-based TV schedule like the last 40 years of cable TV. Boneheads at Hulu think their app is better at deciding for me what I want... guess what, your app is as damn boneheaded as the execs are!
Terrible user experience!
Comcast + Netflix is 1,000 times better than Hulu... even if it costs more

Date of experience: September 29, 2020
Colorado
1 review
1 helpful vote
Follow Ted T.
Unfollow Ted T.
Share Review
Report Review

Do you want to charge your $54.99 for the huge package they're not worth $#*!,,, they're a true disappointment and what they give people they give you one movie and then they want to $#*! you in the $#*! for the others Hulu sucks and their true disappointment I think I'll cancel
My subscription to a disappointment
I wish other people would follow suit!.

Date of experience: September 20, 2020
Illinois
2 reviews
11 helpful votes
Follow Kimberly G.
Unfollow Kimberly G.
Share Review
Report Review

Ads, ads, and more ads
September 17, 2020

Even though you pay the extra money for no ads, there are a TON! Greedy, corporate bastards... going to Sling. At least if I have to watch commercials it costs me half as much.

Date of experience: September 17, 2020
India
9 reviews
7 helpful votes
Follow Anay B.
Unfollow Anay B.
Share Review
Report Review

Ads are problem
September 4, 2020

Hulu was founded back in 2007 also makes original content, such as Netflix and Amazon. But they backs between the shows are getting irritated

Date of experience: September 4, 2020
Texas
1 review
0 helpful votes
Follow Rashmi C.
Unfollow Rashmi C.
Share Review
Report Review

Ads suck
September 4, 2020

It almost seems like they have annoying ads so we take the ad free package. The progressive and AT &T adds are horrible?

Date of experience: September 3, 2020
North Carolina
1 review
0 helpful votes
Follow No T.
Unfollow No T.
Share Review
Report Review

Worst customer service
September 1, 2020

The app on my tv quit and would not reopen. I attempted, several times, to contact customer service, but I was repeatedly hung up on and sent to survey. Anyplace that thinks this is acceptable doesn't deserve to be in business.

Date of experience: August 31, 2020
Oregon
1 review
0 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Share Review
Report Review

Ads and ads
August 28, 2020

I have two issues with a Hulu that relate to their use of advertising. There are so many MANY ads. You have to sit through four ads before you can start watching. Then there are two breaks and at least one of them features three ads. The commercial breaks often disrupt a show - they definitely need to work on the way they cut to commercials so it's smoother.

The second issue is the volume of the ads is so much louder than the show I'm watching. I constantly have to mute the tv during ads because it's just blaring. When I turn the volume of ads down, I cannot fully hear the shows. Because of these issues I am dropping Hulu and getting Sling.

Date of experience: August 27, 2020
District of Columbia
1 review
17 helpful votes
Follow BLM B.
Unfollow BLM B.
Share Review
Report Review

I switched of Hulu over ATTTV Now streaming service and regret switching over. Hulu does not offer any of the black channels like BET or OWN. I called to voice my concern asked to speak with a manager and was basically told there nothing they can do. I was looking for more... they could at the very least said there working on getting these channels but nothing. Customer service is a joke and the service is constantly buffering. Definitely do not recommend Hulu and the new update sucks as well.

Date of experience: August 25, 2020
Tennessee
7 reviews
39 helpful votes
Follow Joyce C.
Unfollow Joyce C.
Share Review
Report Review

There are so many new streaming video sites, like IPTV and about 10 others that cost next to nothing and offer a much-improved viewing experience. The loud commercials are gone and the $80. A month payment Do research and change

Date of experience: August 22, 2020
Maryland
1 review
19 helpful votes
Follow Dan R.
Unfollow Dan R.
Share Review
Report Review

Ads even with "no ads"
August 15, 2020

Started with Hulu (no ads) and was pleased. Added "live TV" and shows that previously didn't have ads now had ads. Most shows have ads with this bundle. I know, makes no sense. Their excuse is that "on demand" shows are added and these have ads. They directed me to a link of Hulu's lineup presumably without ads and the first show I clicked started with an ad. The bundle is a scam designed to trick you into watching as many ads as possible. DO NOT PURCHASE this bundle if you don't want ads.

Date of experience: August 15, 2020
South Carolina
2 reviews
0 helpful votes
Follow Dana D.
Unfollow Dana D.
Share Review
Report Review

You basically pay for commercials. Even if you record you have to sit through commercials and a LOT of them! You have less commercials with regular tv!

Date of experience: August 12, 2020
Florida
1 review
14 helpful votes
Follow Caila S.
Unfollow Caila S.
Share Review
Report Review

STOP THE ADS
August 12, 2020

Hulu was PERFECT. The shows are great, and they have a lot of great movies. It was until they decided to hit you with an 90 second ad every 5 minutes where my opinion completely changed. As soon as I finish the show I'm watching (too far into it to quit now), I'm done. It's beyond frustrating and not worth the $$$.

Date of experience: August 11, 2020