HuluReviews 1,183

I usually don't have too much of a problem with buffering or glitching, but Hulu very often shows the loading bar in the middle of the screen, even when the picture is perfectly clear and never stops to load. It's not that huge of an interruption to watching, but to me, it just serves as a constant reminder that Hulu is a little bit crappy.
Sometimes, I can click anywhere on the screen to play/pause, but sometimes it won't register at all when I click on the screen or even on the play/pause/rewind/fastforward buttons. Sometimes, I can use the spacebar to play/pause, and sometimes hitting the spacebar causes my show to automatically jump ahead TWO episodes. When the spacebar wants to work, I can use the arrow keys to rewind/fastforward, but like I said, it seems to have no rhyme or reason as to when this actually works.
Very often, if I pause my show and open another tab, when I go back to Hulu(even after only a couple minutes of being on another tab), it has my show closed out. It will be on the details page for that show instead, which never has an accurate account for which episodes I have seen and which one I left off on, even if I refresh the page.
The amount/frequency/duration of ads also seems to have no rhyme or reason. I think sometimes it depends on what device or browser I'm streaming it on. Sometimes it shows a 30-second ad every 30 or 45 minutes, but sometimes it will give me a 60- or 75-second ad every 10-15 minutes.

I give it two stars only because I do really like the selection of shows and movies on Hulu, and as much as I hate to say it, these dumb problems don't necessarily make it not worth watching. I would have given three stars for that reason, but I realized that I actually use my mom's account and would likely NEVER pay for Hulu myself.

I don't know a lot about computers or how these streaming sites work, but I've never had any issues like this with Netflix. They are small problems, but they are also kind of ridiculous and make absolutely no sense to me. Get your sh*t together, Hulu.

I was having trouble accessing Hulu Live TV on my home television. I followed all the online instructions, but finally resorted to calling their customer service number shown on the TV website. The phone only reached a busy number. After about 8 such calls, I was offered a call back by a service rep. I accepted. Little did I know this was a fraudster. The man who returned my call asked to access my home computer so he could get me signed onto Hulu's Live TV. Believing this was a legitimate customer service representative, I allowed it. He took control of my computer, then put up a black screen that simply said "Help". I now believe this was so I could not see what he was doing. He then asked for access to my mobile phone so he could add Hulu to that. Although I resisted, he talked me into it as it was easier now than trying to call back. He then asked for my complete Discover credit card information as that was what I was using to pay for Hulu service. I was getting weirded out now and expressed my concern, but the man reassured me he was only trying to help. At one point I saw a brief flash of what seemed like my Amazon payment information. Then I got two text messages from my bank notifying me of possible breaches. Those messages disappeared from my phone before I could click on them - poof! Now internal alarms were clearly clanging. I disconnected my phone and shut down my computer. Soon I checked with Amazon, Discover and my bank. Sadly I found illegal transactions with all three. I have changed passwords, cancelled my credit card and had to open a new bank account. Of course that means all my other business dealings have to be notified of the changes. I am so mad at Hulu, but can reach no human in customer service to complain to. All I get are busy signals. Never, never trust this company or its representatives! Never give anyone access to your computer or phone even when they are supposed to be sanctioned representatives.

Forget about the annoying ads. I get it, they have to make money. My issues with Hulu are that it's not user friendly, doesn't offer intuitive navigation and the layout is clunky at best! Haven't the developers tried Netflix and prime? How do they not offer restart episode? Why is it so hard to see what episodes you've watched and go to specific episodes? For the love of God why does it take so long to log in and get started? It's like the developers don't actually use the app or it would be much easier! If the Handmaids Tale was available literally ANYWHERE ELSE I would cancel my subscription. I hate Hulu so much.

I tried Hulu for the 2nd time because they sent me a promotional email stating "(MY NAME), Check Out What's New in June
Your favorite day of the month is here. That's rightnew shows and movies just dropped, and June is on fire. Don't miss out. Sign up today for your one-month free trial."
"One month free trial only available by
Clicking through this e-mail. See terms below.

One month free trial offer valid for Hulu (ad-supported) or Hulu (No Ads) plans only. Offer valid for new and eligible returning subscribers only. After free trial ends subscription fees apply starting at $5.99/mo unless canceled. Cancel anytime. Terms apply."

The reason why I thought that I was an "eligible returning customer" is that it addressed me by my first name. If it had said "Dear customer, you MAY qualify for a one month free trial, click here to check your status" or something like that, then this review would not have been written.
After I discovered I was charged for the month I thought was free, I called their customer disservice line and sat on hold for 15 minutes. The agent that answered would not let me get more than 8 words out of my mouth before she interrupted me to tell me how wrong I was to expect a free month (a 2nd time). After the 3rd interruption, she said that she would refund my $$ and cancel my account. Their advertising email software should be sophisticated enough to differentiate between previous customers and new customers that qualify for a free trial month. It is 2020, after all. Although this experience ended up ok as far as the monetary expense is concerned, it soured me on ever trying Hulu again. Not worth the BS. There are many other options for streaming.

So I've had hulu for about a year. I could put up with having to call them occasionally to find out how to reset everything, which I now have written down in case I need to again. Annoying but that's how that goes. But what takes the cake is them suddenly cancelling my tv subscription for no reason at all. It's all been paid, there was no reason for this. Contacted them and still no better. They'll probably try to keep charging while giving me nothing, we'll have to see. Who knows how many times I'll have to call them to try to get this fixed. Completely incompetent. I've never had any tv company do this. Worthless company that just wants to rip you off and give you nothing. This is how they treat loyal customers.