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Hrk game Reviews Summary
The company's reputation is significantly marred by frequent complaints regarding invalid or region-locked game keys, leading to customer frustration over lost funds and inadequate support. While some customers reported successful transactions in the past, recent feedback highlights a troubling decline in service quality, characterized by slow response times and a lack of effective resolution for issues. The customer service approach appears overly bureaucratic, often requiring excessive documentation without providing timely assistance. Overall, the sentiment leans heavily negative, suggesting a pressing need for improvement in transparency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Ive been using it over a year now, and have been satisfied with all the purchases.
At least 5 games so far at pretty good deals.
Just be careful at what you purchase that it is for your region, and platform.
The only issue is that Credit card automatically rejects the transaction unless I call it in to personally allow it.
After payment you give a information, that you have to send scan ID... and than they ask for Credit Card scan. LOL... I contacted my bank for moneyback...
I bought 4 keys from HRKgames this year and I only had problem with 1 which didnt work.
Solved in 1 day via support.
Pas de support, impossible de réactiver un serverdatacenter 2019
Attention arnaque, suspicion de revente de la même clé produit plusieurs fois
Hi guys, if you paid by creditcard or any bank card, you can go to bank and ask about chargeback. Now I have money back on my bank account.
Bought a game, tried to activate the game on steam and got an error that key was already used. Did everything they asked me. Never got refund or new key.
This site a joke!
I got a bad key, and the support really not want to help me...
3 days passed, and i still not got new key, or refund.
Do not buy on this site!
Like many people below, I got my money stolen,
Don't even know where to begin, paid for a game that they did not send me, they did an amazing job pretending that it will be delivered and everything will be fine and now here I am with my money taken from my bank account and all of my support emails were left unanswered. I would not recommend buying anything from them, stick to more reputable sites or better yet, official retailers.
Even the review system is rigged... If you click on anything below 5 stars on the "give us a review" email you get from them, you are linked to review them on their own website where the reviews most likely get automatically trashed, but if you click on the 5 stars you are linked to trustpilot.com, I will just leave that there, shady business.
Je conseille pas d, acheter car vous perderez votre argent mieux vaut garder corre argent que dinvestir pour perdre
Huge scam! They cancelled order because i didnt want to give them my card photo; and "refunded me" but money never came back to me! DONT BUY!
Bought a diablo 3 dlc for 12$
And got nothing. Just said that my order is ""suspended"" wich is just $#*!ed in my opinion and when i contacted support they accused me of frauding
If i were you just buy the product full price its safer.
Received a Windows 10 key that according to Microsoft was in actuality a Windows 7 key. After jumping through several hoops with customer service, they finally gave me a new key. The new one generated a message in Windows that states the key has already been used. Further attempts to rectify the issue with customer service resulted in them asking me to jump through several more hoops to get a valid key. Not worth the time and effort at this point. I will just chalk up my $16 loss to experience and NEVER DO BUSINESS WITH HRK AGAIN.
I bought PUBG steam key today from this website (and it is my second
Purchase from them) the transaction window took forever not only the 20
Minutes they are showing, it ended up with them charging me the money
Which is 18$ but not sending the key. I contacted the support, they told
Me i should contact my bank and kept spamming the same thing. No sorry
No nothing... what a rude way to deal with consumers and steal their
Money. Pathetic!
HRK cancel my order.
I waited refund 5 days.
I contacted with HRK Customer Support twice. No help.
After it open case on PayPal.
I've purchased a Windows license key and it did not work.
I contacted support via live chat and they've told me to open a support ticket.
The system said that I cannot open a support ticket, so I told the support agent about this, but the support agent kept ignoring me and also kept leaving the conversation - this is completely unprofessional.
I was completely scammed by this company and I've opened a dispute.
All good until you will get into a problem of bad/not working/used key and than that will ask you many screenshots of your desktop, email, site account with all proofs.
Then will tell you to wait, you will wait... so long that you will forgot that you was exited to buy and play some game!
I have a problem and it's more then month and still waiting.
In support 24/7 that they have, they will hang you out without answers, just say that I must wait 1-4 weeks for the investigations, but it's more then 4 weeks now... and they will disconnect! :(( ((
I tried to open new ticket to ask wat's going on and they told me to wait and close the ticket, it's look like they don't like you come with problems, they want you just pay.
-paying for game took 2-3 min -got used key -waiting for "answers" more than 4 weeks.
I don't recommend that site, or pray to not get a bad/used keys;(((
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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