Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a wig from a site that I thought was located in Canada. It was a short layered wig. I waited over a month for this wig to arrive. It was nothing like the picture at all. It wasn't short, it wasn't layered it was absolutely horrible. I contacted the company immediately and I got a song and dance and run around. I am suffering with cancer and going through chemotherapy I just didn't have the patience to keep fighting with them. I had a friend of mine style it a little better and I donated the wig to a cancer hospital. These people shouldn't be allowed to continue in business. I wish I would have read the reviews before ordering. The company is a scam through and through.
I ordered a wig from Howigs in December. It took forever to get the wig. I paid $500 for the wig. It was supposed to be 100% remy human hair. The wig was not human hair, and the color was not at all what was shown in the picture I ordered.It was the worst quality of hair and wig I have ever seen. I brought it to 2 wig specialists to attempt to color it. No salon would touch the wig, as they had no clue what fibre the wig was made of, and they ensured me it was not human hair. I immediately contacted the company to return the wig. After approximately 20-30 emails (and 2 months later) from Becky, who would NOT provide me a return address, I contacted PayPal. PayPal contacted the company for me to get the return address. Becky told PayPal I had accepted a 20% discount they offered. This was NOT true. I told PayPal I did not accept any discount the offered and I wanted my full refund. PayPal got the address. I recently shipped the wig back, and will receive my full refund in 5-10 days. This was truly the worst on-line shopping experience I have ever had in my life. The company really should be shut down.
Good luck everyone :)
WORST COMPANY EVER! This company does not honor their return policy at all and continually emails me reasons to keep the wig! They have refused to send me a return address for over 20 emails! The hair on the wig was nappy and it only came with 2 clips to hold to your own hair! What a disappointment I'm product and customer service!
This is the 3rd wig I have purchased. All same style. I purchased color number 26 twice one for around the house and the other for outings... the first one was very light and nice but I love this color!
Beautiful wig! A little edgy but tendrils cover the back of the neck and the does. The color was perfect. Exactly right. Feels good. Lifts my face. Just the kind of haircut I would have loved when I had hair (but not enough of it) Love it!
This company is an awful, deceptive, joke... except that it's not funny. They advertised a human hair, lace front wig. They used a great model. I think it may be Vivica Fox. My mother paid almost $200 for this wig. She ordered a large, but it's much too small. The "lace" front is just weird, like remnants of the veil of an old hat someone lost in the attic. When they were contacted so we could find out how to return for a refund, they only explained that the size was correct & my mom should "... measure her head..." They have found a clever means of extorting cash from the unsuspecting folks outside of their country.
THANKS HOWIGS FOR THIS WIG STYLE, NEVER HAD SO MANY COMPLIMENTS ON MY HAIR,,, YES MY HAIR, THATS HOW IT FEEL SASSY AND CUTE. THIS WAY... MY HUSBAND LOVES MY LOOK ALSO... THANKS AGAIN...
I am doing my happy dance. Thank you HoWigs! My previous tries at wigs locally were a disaster - too big, too much hair and I looked ridiculous. My hair is thinning at a fast rate due to medication so I had to do something. The style is exactly how I once wore my real hair, so it all works. I was able to take it out of the box and immediately style it with my fingers - away from my small forehead - just like the pictures showed. So once again, thank you, for thinking of customers that fit my category of needs. I am going to order more!
Would not make the right color, would not refund, crappy customer service. Fraud is a good word for it! If there was a "zero" star, I would highlight it.
I paid money through PayPal and ordered a wig on the 8 th November 2016. Paid 63 GBP and when I did not receive and complained they asked for more money to treship it to me, again I paid the extra 15 pounds and still did not get it s stupid story about authorities in USA destroying the wig and later another story about being sent to a bogus address! Now they are asking for more money to reship again. FRAUD
The name says sooo much. My mom bought a $100-plus wig from SoCal... So she thought. The cheap, dusty, hairless wig came straight from China, with a $20 price tag attached.
This website is a scam. They r thieves and liars. Avoid or u lose ur money.
I lost 300 dollars,,, the product very bad,,,, cheap looking,,,,, bad quality,,,,, just opened the pkg and the wigs already losing lot of hair,,,, the size not fit on me,,, the color not matching with the picture of the website showing,,,,, the company telling me no refund,,,,, they dont care,,,,,, come on,,,,,,, if you are victim of this howigs company please contact with me,,, we are going to take this company to the legal way,,,,,, we need everybody who have,,, had lost money with them, Thank you very much! *******638 Gina
Do not buy from this site. They do not honor the return policy and will send a bogus return label and tell you that if merchandise is returned it will probably get lost! Terrible customer service! Beware before you spend your money, you wont get it back! The wigs they send do not look anything like what is shown. This site is not legit and somewhere in China!
I spent ninety dollars on a wig that was modeled by Kylie Jenner in the original picture. It had dark roots, was long, and wavy, and I ordered it in a platinum blonde color. The wig i received was about ten shades too dark, it was shoulder length, and didn't even have dark roots. I emailed the company and went back and forth with some illiterate woman who offered to send me five dollars for my troubles. I said absolutely not, and threatened to take legal action so she responded and offered to refund fifteen dollars. Needless to say, I still have this unusable wig, and I'm out 90 dollars. DO NOT BUY FROM www.howigs.com THEY WILL RIP YOU OFF
Ordered a Wig from them then cancelled within 5 minutes of purchase. They kept sending me emails to please keep my Order offering discounts, gifts etc. Stated no thanks just want full refund. They eventually said ok no problem will refund full amount but are having trouble with processing the amount thru Paypal (problem on Paypals end). I'd had enuf and put in a Claim with Paypal to deal with them. Lo & behold I got my full refund within 2-3 days. Thank u ALSO LADIES THEY SCAM U BY SAYING CUSTOM WIGS WILL NOT BE RETURNED ETC BUT THEY WILL NOT STATE ON THEIR SITE WHAT IS STANDARD ORDER AND WHAT IS CUSTOM ORDER HOPING YOU WILL NOT PICK UP ON THIS POINT UNTIL AFTER YOU HAVE ORDERED A WIG AND BY THEN IT'S TOO LATE - YOU HAVE BEEN SCAMMED!
Not only your wigs won't have the quality stated in their website but they'll also send you the wrong colour and refuse for any refunds or returns. Its completely unacceptable!
It's unacceptable that I was sent the wrong wig colours/size and they've simply refuse to at least correct it! No refund is actually done as stated here on their website, this looks like a scam website and I'm keen to denounce it online! Don't use this webpage
Woot possible customer service. Flat out lied about the incorrect wig color then claimed it was a custom order which it was not.
End result. No possibility of returns and I'm out the money.
Do not order from these people. They are liars and thieves
Don't believe any positive reviews you read. Read on and you will soon see that the truth is that the company is selling rubbish.
Received wig from Howigs today for $128.00 got a wig that looks nothing like the pictured wig on site i ordered. Ive emailed them and expect a full refund. Do not buy from Howigs in China, they misrepresent their product and send anything in stead.
I will return with follow up as have no clue what response will be sent.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account