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Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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The representative was very kind and professional, and gave me all the information that I needed and took care of all the things that I needed to take care of
They did not give the brackets for the mobility van or the pouch for my oxygen. The technician did fine but I still need additional equipment
The person I spoke with was very pleasant and informative and seemed to have an interest in truly helping me. I was very satisfied and hopeful
Everyone I had the pleasure of speaking to, was very polite, knowlede! They were also quite friendly. They did not rush me or pressure me. I felt like I was talking to friends.
I truly enjoyed speaking to these wonderful people, they were so patient with me. They even cracked a joke or two. It was wonderful talking to such warm people.
Thank you for putting up with me. Gablei
Hover round made me appointment I got to Drs office and was told they couldn't do the evalulation. A wasted trip to Dr office called Hover round They told me they only do power wheel chairs for inside home and I had asked for mobility scooter before they made the appointment for evalulation Hoverround says they don't have contract with medicare for mobility scooters SO HOVEROUND IS TOTALLY WORTHLESS I DO NOT WANT ANYMORE CALLS FROM YOU I will not recommend to anyone
Chris was on time, went over every detail required, and made adjustment
To fit my physical conditions. He assembled the chair in out family room
(Raining cats and dogs outside) with very little mess and once I gave it a
Test drive made some final adjustments that made my ride much better.
When he was finished with the chair, he cleaned up the water on the floor.
Great job Chris hope you stay with the company, they can be proud of
Your work.!
The service provider, Dana, was the one that delivered my chair 6 yrs. Ago and has been the only one to come out and preform any service needed and will be delivering my 2nd chair in a couple of weeks. He has been friendly, respectful, helpful and just all around wonderful every time he has been out. The service I have received from him was the big factor in deciding to stay with Hoveround for my next chair. The chair itself has been great and only needed regular maintenance but the security of knowing the same person would be coming out gave me peace of mind. From the case specialist, to delivery and maintenance has been a wonderful & smooth experience every time. Thank you Hoveround crew!
Not sure if fax not sent or if Dr office lost form. Delayed in Dr office until form sent (again?)
Was very satisfied with the lady helping me and very polite. I wish more people like her were around to help answer questions and explain all details. Thank you for hiring people that know how to take care of customers.
I had no clue that the phone call I answered was a robocall. The lady on the other end was informative, personable and knew what she was representing.
My only complaint so far is the absence of a way to tie down the front of the chair for transportation. That should be a built in feature, not an add-on requiring a "Kit"
Thank you so much for the positive review David!
I didn't think I'd ever get to go shopping again go see my grandchildren Or have any kind of life. Hoveround has made it possible for me to do these things.
Waiting for status. Had medical with doctor should be in your hands.
Let me k
Lee was very patient to me. And showed me the in and outside of the chair. And he adjusts and righted up the chair.
I am new to Hoveround good so far can't wait to receive my new power chair thanks Hoveround going to have a lot of fun
The tech was very courtious and respectful of my needs and privacy. She made sure that my dr's appointment was going to be for my hoverround appointment also.
I had to call to find out about my request for new chair. Was informed that my request was denied because all reports was not in and miss read. No phone call or letter was sent to me. I had both copies of report mailed or faxed to company stating that I needed a power wheelchair.
Anna, thank you for taking the time to leave a review. We really appreciate your feedback. Our team is committed to providing an excellent Hoveround experience and we are happy to pass along your comments.
I was very happy with their aid in getting what I need at this time in my life. I would definitely recommend them to my friends.
My phone consultation, was very easy and pleasant. The person who helped me even called my Doctor office to help get the appointment set up. The nice person on the phone was concerned for me when I told him my chair doesn't charge anymore and worked to get me a quick as possible app. With my Doctor so that we could get on the road to replacing my chair. It was a over pleasant and easy experience and I appreciated that very much - thank you.
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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We appreciate the positive review. Thanks for taking the time to leave us your feedback. Have a great day!
The Hoveround Team