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Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Hovround was very informitave and he lpfull, maby I have a new chair soon I know it takes time to process these claims!
Impressed with the people I dealt with on the phone - polite, obliging, and knowledgeable. I followed their direction and moved swiftly with my doctor to hopefully secure the scooter which he recommended. A month has now passed, and I've never heard from your company again!?! An update would surely be appreciated, or have I fallen through the cracks?
Hello Carleen, thank you; we appreciate your feedback! If you’d like to speak with us further about your experience, please contact us at 941-800-5180.
You guys could have saved me time by telling me you didn't except my insurance which is Medicare I was disappointed, now the people I talked to where nice there
Thank you for your feedback Bradley. We do work with Medicare, so we’d like to learn more about your experience. Your privacy is important to us, so in order to protect your health information please call 941-800-5180 and we’ll be happy to assist you further.
The person delivered the chair, Ron, was very thorough and courteous. He explained everything so that I could easily understand. My experience with Hoveround was great!
Everything went very well. The man who delivered it was very nice and knowledgeable. He went over many things.
James, thank you for the high star rating! We really appreciate your positive review!
My attendent was very polite he explained very thoroughly on every detail on my hover round he checked all the points of the house and really gave it a work over would referr him to do my order any time
We appreciate your positive review. Thank you so much for your feedback, and have a great day!
My Hoveround was delivered on time, within the window promised. The Hoveround rep explained everything in a clear, concise manner, making it easy for me to get going in my new chair.
I love that I can get out and go instead of waiting for someone to show up. It's a freedom that all human beings should enjoy instead of wondering how you are going to get through the day without human assistance. Thanks HoverRound for giving me back my independence.
I have been trying to get a chair for over a month. I am told they are following insurance requirements. I have been in a chair since 98' I have never had to wait this long.
Both of the gentlemen who came out were very, very nice. Explained everything to me and answered all my questions. Should have gone to them earlier. Only took 2 weeks to get my chair and I love it.
Thank you so much.
Roberta Johnson
OHIO
Very nice and helpful hopefully I can get the chair I know people that has one and they love it. They have had their chair for years.
Person who helped me was very good. Just wanted to let you know that I did keep my doctor s appointment so I was wondering if you were going to still get in touch with my doctor. Please let me know. Thank you so much.
Hoveround called me and was supposed to call me back with some more information for me cuz they're going to check into my insurance and everything and I haven't heard nothing back in days
We are sorry to hear that you did not have a more positive experience with us at Hoveround. We value your feedback and always strive for improvement. Please contact us at 941-800-5180 and we’ll be happy to address your concerns.
Nicholle helped me and she was very pleasant to talk to and answered every question and was very patient with me.
Thank you so much for the positive review!
I would get a zero if possible! Very helpful while selling the chair to us. However, when we had a problem less than 2 weeks after receiving the chair I incurred long wait times and VERY poor customer service.
Hi Karen. We’d like to learn more about your specific situation and see if we can make things right. If you wouldn’t mind giving us a call at 941-800-5180 we’ll do our best to find a resolution. We look forward to speaking with you.
Your insurance agent said I had to get a power wheel chair when United Health Care said if Dr. Ordered Scooter then I qualify. Very rude Representive for Hoveround.
Walter, we are sorry to hear that you did not have a more positive experience with us at Hoveround. We value your feedback and always strive for improvement. Please contact us at 941-800-5180 and we’ll be happy to address your concerns.
Very informational on all any questions I had and answers to my questions and very informational very pleasant and courteous
Charles, thank you for your kind review; we are excited to pass along your comments to the team here at Hoveround!
Harder to turn around as my rascal. Their foot rest has a lip on it and is hard to get my feet up into it. My left foot does not lift up onto it. My turning ratio is bad. I now have to back out of the hallway instead of just turning around. Trying to put my foot-rest up to get off machine is very hard. Chair is very comfortable. Overall it is a nice machine. My problems might not be the same for you. Cannot walk. The person that brought my machine was very nice. He explained nicely and said please watch the dvd
Thank you for taking the time to leave us your honest feedback. If you’d like to speak with us further about your experience and how we can better serve you in the future, please contact us at 941-800-5180.
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Bobby, thank you for taking the time to leave a review. We really appreciate your feedback!