On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
We monitor reviews for authenticity
I have submitted report after report to Hover-run-around with no success. My primary care doctor does not do the mobility exams so she sent me to a physical therapist for that testing. Your reps wouldn't accept that, and kept saying that a physical therapy evaluation wasn't acceptable, regardless of how I tried to explain that it was the mobility exam. I contacted another supplier today, and they have already made more progress. They are already contacting my insurance for coverage details.
On Friday, Jan 31st, my chair was stolen. I was/ am devastated. It's my freedom. I called police to get a case #, spoke to a lovely lady who took me thru the process, and made a Dr. appt for Monday. I told your rep it's imperative my new chair has a lock and key so if I have to go to a scooter that's ok. I had that chair for 7 years and some awful person took it.
Took shorter than the 8 - 10 weeks indicated for approval.
Came to home and ensured I knew how to use and my wife too.
Thorough demonstration.
Mr. Floyd who did my initial appt, and ultimately delivered my chair; gave us above excellent customer service. He was polite and answered our questions precisely and gave us easy to understand instructions for using the chair.
The chair was well made and easy to use. Also it is very comfortable.
Alan was ver patient with my grandma. Very kind and professional. He took his time explaining how the chair was operated and charged... also the operators made sure I was informed through every step of the process. They called my grandmas doctors when I couldn't and when the doctor or his team seemed to be taking thier time... thank you to all at hoveraound for making this an easy experience... and for showing you guys care... thank you
When I called hover round for my chair they explained everything upfront and kept me well informed of the progress
Right up until the delivery of my chair.
This has got to be the worse customer support for a product I have ever had to deal with. Customers who use your equipment NEED their equipment working. I have been waiting for replacement batteries for my mobility scooter for 6 weeks. You send a repair person to my home to 'fix' it who has never seen or worked on a mobility scooter for which I had to pay $125.00. Your customer support employees are rude and could care less if your problem gets resolved. There must be no communication between the service and insurance dept within your own company. Very disappointed and frustrated. I NEED MY SCOOTER FIXED!
Very good with Maurice instructions. Still need addition of headrest and need some adjustments at that time
The Hoveround rep delivered the chair on time and was very helpful in showing me things about the chair. This is the second Hoveround my husband has used and I found out some adjustments I didn't know I could make.
Unable to get one because I needed it for out of home use as Medicare wouldn't pay for it. Sine I have a hard getting up from a sitting position the hoveround would be very helpful in my home as I could sit in it and not have to get up to go elsewhere in my home.
He explained what I had to do. We talked while he was assembling it. Was all round nice person. He had to carry it up 10 stairs and he did it with out complaining. But was tired after and kept on working. And when he left we said Merry Christmas to each other.
I love my new chair but getting it took 4+ months, a visit to my primary physician, and several follow up calls to make sure everything was good. With that said I'm glad I hung in there and completed the process.
Anthony, thank you for taking the time to leave a review. We really appreciate your feedback! We are committed to providing an excellent Hoveround experience and will pass along your comments to our team.
I really need this scooter because ii cannot walk at all use my Walker but that is awfully hard for me to walk with because it doesnt keep me from falling
Judith, we appreciate your positive review. Thank you so much for your feedback, and ave a great day!
I have not had an update since i submitted my request? It has been a long time, very poor on your part.
Thank you for your feedback Clifford. Your privacy is very important to us, so in order to protect your health information please give us a call at 941-800-5180. We’d like to learn more about your experience and do everything possible to assist you further.
It was easy process and professional, they explained everything well, and was aware of what was covered and what not
Lidia, thank you for your kind review; we are excited to pass along your comments to the team here at Hoveround!
It's. Great scooter, except I wish it had rubber tires instead of plastic ones.
Thank you for the high star rating Leonard! We really appreciate your positive review!
Phone experience only for initial inquiry regarding need for wheelchair and to make appointment with Primary doctor. Efficient, knowledgeable, appointment set for 12/17 for doctor's referral signature.
Thank you so much for the positive review Barbara!
The technician that came and install my hoveround was amazing very professional I wouldn't have asked for anyone else. He took time and went over every detail with me, he was in a rush, if I had to do it all over again I would call for the gentlemen that came out. Now I get a chance to hang out with the family and nobody had to push me around it was like I got my independence back, I would recommend it to anyone who need too get around, it's easy to manage, drive and handle, I couldn't ask a greater gift its my early Christmas present
Marcia, we really appreciate your detailed and positive review. Thank you so much for your feedback, and have a great day!
Your receptionist had a bad attitude when I called to get information. Ugly attitude. I will be looking into another company since you guys don't have them to try to find what I need.
Thank you for taking the time to leave us your honest feedback. If you’d like to speak with us further about your experience and how we can better serve you in the future, please contact us at 941-800-5180.
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the positive review Stella!