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HoverBoarder has a rating of 1.4 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HoverBoarder most frequently mention credit card, tracking number and wrong color. HoverBoarder ranks 11th among Hoverboard sites.
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Same experience as the others on the site regarding this company. I also Google Earth to see where this place is located. Lo and behold, it showed a residential neighborhood in a screwed up part of Miami. So be careful!
If you ordered from Hoverboarder.com STOP READING this right now. Call your credit card company and dispute the charge immediately. The credit card companies are aware of the problem and will support you. They will ask you for your email sales receipt. As long as you have waited the 3-5 day shipping window, Hoverboarder.com has defaulted on the sale and must issue a refund. But let the credit company get your money for you, don't wait on these guys. You are under no obligation to accept the product and it is on the company to prove that they shipped within the advertised window. My money was refunded instantly and I've already ordered from another site. You are not out your money and there's still time for you to get your Christmas present, but not from this place.
Just like me, you goofed, clicked on the add and ordered without researching. So learn from me now what we both should have learned BEFORE we ordered. Accept your mistake and move on. Don't waste time reading more reviews or hoping that you will get lucky. Don't think that you or your circumstances are special. You've been scammed. They have an F rating with the better business bureau and there are literally hundreds of online complaints. They will not return your calls and email responses are worthless. When you're done, file a complaint with Google so their add gets pulled.
I ordered a hoverboarder and a bag on November 7th. I normally never order from unknown websites unless I can pay with PayPal, I don't know what I was thinking! I call every single business day at least 25 times a day, never have reached a person. I leave a voicemail onced a day and email every day and no response, no hover board or bag, but they have my money! I called my bank and nothing can be done until 45 days then we can dispute the charge and then it can still take 30 days to get money back. I plan to call local news stations surrounding where hoverboarder is based out of in FL and let it be known to see if they can show up and talk to them about their fraud!
Look if you've been scammed by Jimmy Temkin at Hoverboarder.com you need to call the Miami PD hotline *******111 as soon as possible and report this business as fraudulent. I have already spoken with them and the Florida Secretary of State.
This is still and active LLC under the Florida State Divison of Corporations. The more people that call and report, the more serious they will take it. He was not shut down be the US CSPC, I called the US Consumer Product Safety Commission and they've heard of this scam already and said they have nothing do with him closing that he's just using that as a cover up.
I ordered my board on Nov. 8,2016. Money wqs deducted from my account the next day. After several emails and phone calls, I received an email stating that is was being shipped 2 days before Thanksgiving. Still nothing. I filed a complaint with the Florida District attorney as well as filed a fraudulent claim with my bank. Today I received 7 emails after I told them about the complaints. 4 emails were exactly the same, within a few minutes of each other. One said sorry for the delay and my product would be shipped. The next email stated that for some unknown reason my order wasn't processed. The next email stated my order was cancelled and my money was refunded with a copy of a cancelled invoice. Guess I'll check my bank tomorrow to see if it was actually refunded. REMEMBER, YOU ONLY HAVE 6O DAYS TO FILE A DISPUTE WITH YOUR BANK. I luckily went today. Two more days and they would not be able to help.
We ordered our hoverboard Nov 14th. It was 3 to 5 day shipping. We received it Dec 5th. They don't answer their phone. They don't return calls. They don't respond to emails. And they sent us the wrong hoverboard. We ordered gold and got white. The guards that stick on it keep coming up. They suck. Please don't use this company.
The websites hoverboardusa.com and electricempire are scams! They are the same people and if you look closely at both pages you will see it! And everyone that is on here commenting, giving them 4 and 5 stars are the scam people writing the reviews! If you look at all the 4 and 5 star comments they're all written by the same person bc everyone of them are written correct, with perfect grammar and they all have explanation point! Oh and they all write a date with these slashes ///// and none of them uses - - -. It's very obvious! A friend of mine who works paycheck to paycheck ordered one 4 weeks ago and she hasn't heard anything from them! I pray justice is served to these heartless f#$ers! I feel sorry for them when they meet their maker!
I ordered in 11/22. On 11/23 the money was taken from my account, and the shipping label was created in 11/28. I received an email stating that my order was shipped, but when I track it, it only shows that the label was created. I've E-mailed several times and called but haven't gotten a response. I just filed a fraud claim through my bank and they refunded the charges. I just purchased the item locally at a higher price, but at least I know I have my item. It's sad that people just take people's money like that...
They won't return calls, emails or money! They send me the wrong hover board back in October that was $200 cheaper than the one I ordered. They did provide me with a FedEx return label but never sent me the correct merchandise or refund me my money! They won't even respond!
I placed an order on November 25th for 2 hover boards from hoverboarder.com to be shipped as Christmas presents. I have emailed the company and tried calling and left a message with no return message either by email or phone. I still have not received my tracking or shipping information. They were quick to take the money for them on 11-28-2016 but still nothing. At this rate I can't even get in touch with somebody to cancel the order. Vey dissatisfied. I'm beginning to wonder if I will ever get them and if they will even work or be the right things.
I placed my order on hoverboarder on November 26th. Haven't heard anything no answer no email back but I just received my tracking number so I'm hoping I received my board and the right color.
I ordered my (2) hoverboards on 11/25/16. I've placed 3 telephone calls and left messages to return my call with my number, no return call. I've sent (3) emails to this company, NO Answers! The phone message you get is open Mon-Fri. 10-4, leave message same day call back, email us same day answer. If nothing today, I will cancel this order... 2 disappointed children...
I was shipped the wrong color board. I ordered by RED board and my was delivered in less than 2 weeks... however, It is pink and for a boy so I have no choice but to return it. I did have difficulty getting through, but after about 2 hours the first time and 1 hour the 2nd time of redial, I finally got through. Both times I spoke with someone who was very apologetic and explained a training issue with labels was to blame. The first time I was told that I would receive a shipping label by email and my RED board will be mailed out immediately. I never recieved the email label so that is why I called a 2nd time. They confirmed everything that was said the first time and was very sweet and professional and again apologized. She stated my RED board was already on the way. I got the tracking number from her and sure enough that package is on the way. I was very upset too. But I have faith that I have been told the truth and that everything will turn out for the best. If not, I still say thank you for the customer services reps that were super sweet and friendly.
I ordered a red one and received a pink one. I ordered another one before receiving the first one. I have called and left messages, and several emails. NO RESPONSE WHATSOEVER. I'M CALLING MY CREDIT CARD COMPANY NOW TO DISPUTE IT. HOW SICKENING. I ORDERED RED FOR MY SON AND GOT A PINK ONE!
****WARNING******DO NOT ORDER FROM HOVERBOADER.COM OR ELECTRICEMPIRE.COM BOTH ARE THE SAME COMPANY. THEY TAKE YOUR MONEY AND RUN! ORDERED TWO HOVER BOARDS, CALLED TO CONFIRM THAT THEY WILL SHIP SAME DAY PER THE WEBSITE. NO ONE WILL ANSWER CALLS NOR DO THEY RETURN YOUR CALL AFTER LEAVING A MESSAGE NOR DO THEY REPLY TO EMAILS. THEY TOOK MY MONEY THE SAME DAY OF ORDER AND I HAVE NEVER HEARD FROM THEM NOR DO I HAVE WHAT WAS PURCHASED. IF YOU HAVE ORDERED FROM THEM YOU BETTER CALL YOUR BANK FAST! 100% FRAUD!
I made an order on 11/26/16 still haven't heard anything, I have been calling an calling no one answers, Nor do they respond to emails.Im pissed an called my bank to dispute this transaction. Beware they are FRAUD don't Order from Hoverboarders.com Don't waste your money!
I ordered a white hoverboard on 11/10. I received an email stating that my order was processing. Two weeks later I received an email that it was complete. I never received a shipping notification. Finally on November 30th I received the hoverboard but it was red not white. We will see on Christmas if it works.
I ordered a hover board from this company. I got the receipt and Id number but when I go back on the site i can't pull up my order and no one at this number of bussiness will answer the phone. I am looking at things to do on the web site to report them so should everyone else that does not get their merchandise. STOP This is is up to all of us to fight back. Ordered 12/01/2016 monies from my account was 12/02/2016 a Xmas present. There is a site that you can report which i suggest all to do if you haven't received anything its called Cyber crime FBI IC3.gov file a complaint for those that haven't gotten their merchandise. Also if you put on credit card file a dispute complaint with your card company.
Update written 12/26/2016 Sadly to say the site is now closed down. Hoping they were closed down they are a Scam and sale of unsafe boards please write to all the above mentioned and I feel Google needs to screen business set up on here better report to Gov is the only way to stop this Scam stuff they shouldn't be allowed to do a business on here without a check for being legit.
I called my card service and disputed the charge never got item. Eventually went to Fry; s Atlanta and purchased in person safe board a bit more but is the only option I had to get one safely. Best of luck to all but do make complaints an shut these scammers down.
I ordered a hover board on 11/30 haven't received ANYTHING! This is a complete SCAM, they should be ashamed! PATHETIC.
Answer: File a complaint with the BBB and dispute the charge with your bank or credit card company.
Answer: Hello, I work for StreetSaw Hoverboards. We sell hoverboards too, but also have our own hoverboard repair shop where we fix broken hoverboards. We offer customers the option to have us fix it, or buy parts from us and utilize our free repair guides. For further information please visit our website: <a href="https :// www.streetsaw. Com/collections/hoverboard-repair/">Hoverboard Repair</a>
Answer: Usually hoverboards are quite safe, so long as you follow the instructions in the owner's manual and proceed with caution. Once you've learned how to ride a hoverboard, you'll have no problems. If you're concerned about the quality of a hoverboard you've purchased, you may want to upgrade your battery to UL2271 or UL2272 specs. You can purchase a UL2271 certified battery and make your hoverboard safer. Here is a link to a place where you can purchase a UL2271 battery if you're interested in doing so: https://www.streetsaw.com/products/hoverboard-battery-replacement
Answer: This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""
Answer: My bank said they would not return the money. You have to press charges against him.
Answer: You will not receive anything from this company because its a scam. The address doesn't even exist, its an empty lot. Check on the google maps, street view. I confirmed the empty lot when I called the Miami Police Dept and the city of Miami business authority... There are over 80 complaints at the BBB this month alone about this fraudulent company. His name is Jimmy Temkin and he is doing business under many other company names using the same address that does not exist. FIle a complaint with your bank and cancel any cards u gave them so they don't charge it again
Answer: This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""
Answer: This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""
Answer: This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""
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