HouzzReviews 1,787

I made an order with this company on Sept. 8 and I was supposed to receive my order between Sept. 14-18. Three weeks have passed since the date of delivery and I haven't received my item yet. In response to my follow-ups with the company, they just apologize and keep delay the date of delivery. At the end, I wanted to cancel the order and get my money back but they said I couldn't because the item was on the way. REALLY? I called to talk to the manager but they kept me waiting on the line so long that the phone got disconnected. DON'T shop with them. They are extremely disorganized and make false promises.

I ordered a coffee table from this website. My credit card was charged and I received an email that my table was on the way. We waited at home the date scheduled for delivery, no table. I contact Houzz the next day via email only to find out my table was never shipped. They actually charged my card and did not even have the table in stock! Many, many emails back and forth, I canceled the table but did not receive the credit. When I did finally receive the credit, it was $40 less than what I was charged. I called my credit card company to dispute the charge. Today, I get an email, my table is on the way! I canceled it more than a week ago. This has been going on since mid September. I don't want to deal with them so I blocked them from my credit card so they can't charge me again. All this hassle... for what?! I'm done for good!

Ordered a planter from them on August 4th. TI came as a soft planter made of fabric. I started a return. That took almost two weeks. I returned the item through USPS (they sent me a label for UPS twice the price of that of USPS in a box 10 times too large for the item, so I didn't use it.) On 9/5, I still haven't received an acknowledgement of the receipt of the return so I called the company to whom I was directed to return the item (a third party) and found that they have received the item and have reported it to Houzz. Today is 9/24, I still haven't gotten a refund yet. So, I called Houzz. Their phone number is nowhere that I could find on their website. To scroll down to the bottom of the site, I had to see ALL of their products and took more than 10 minutes to scroll. I finally went to my credit card statement to find their number. I called it and after 9'45" wait, I talked to a customer service person. She told me that nothing was done on that refund but she would do it immediately.

Based on my experience, I am going to tell anyone who I like and love NOT to ever do business with HOUZZ. As to the readers, I would like to share my experience with this company. If I knew that HOUZZ was the middle man who makes no goods but peddling in the middle, I would not have bought anything from them. The way I feel is that GET A REAL JOB, HOUZZ!

I ordered two items about two weeks ago. One has shipped, the other has not, so I called customer service yesterday to get an update. The CS agent was rude and just kept saying it would ship within the suggested time window. All I wanted was an update to see if I could know the day it would ship so I'd know when to expect it but I got nothing. CS is not great, and the ship times aren't either. I'll stick with other major retailers.

P&G Real Estate Investments, LLC, located in Navarre Florida (Destin Area) did an outstanding redecorating/fixup at Woodmont Street, Navarre Florida. They excellent work in painting, plastering, vinyl window replacement, fixtures, new floors and rugs, kitchen redue, replacement of old appliances was just fantastic and was surely due to the sale of the house being sold in 12 hours. I would truly recommend them to anyone who want a first class redue to their house. I just couldn't believe their work habits and long hours to finish the job. Highly Recommended!

After going back and forth for 2 weeks over a cheap product I am out $50 in product and shipping fees and I do not even have the items. The blame was placed on me because I didn't pay even more in shipping fees to insure the return. USPS damaged the product and now it is my fault. Terrible customer service. They need to take some tips from Amazon. It is essential online stores have good return policies for their customers. I will be telling all my friends and family to avoid Houzz.

Horrible experience using Houzz. Our first experience included purchasing a desk that weighed about 200 lbs (estimated) and was delivered in a box that looked like it had been opened/repackaged several times and been through a war. Upon opening the box we found that the desk wasn't packed properly which made the corner of the desk inflict serious damage. It has been a week trying to get this resolved and we still have not gotten either a refund or replacement. They asked us to send photos - which we have done several times -but we keep getting requests from different customer service people to send photos. At this point, we are just done with it and requested for it to be returned. We have to wait on that too...

I ordered a product through this website and never received the merchandise. I contacted Houzz customer service and the seller www.1800housewares.com and no one was able to tell me where my product was! I never got a call back from 1800housewares about where my merchandise was and even got attitude from the customer service rep! Houzz kept saying they were trying to contact the seller but weren't hearing back from them. The rep at Houzz kept saying she would keep me updated but didn't do it unless I kept calling back. After four days of going back and forth with both sites I finally had to cancel my credit card to make sure I got my money back!