HouzzReviews 1,787

Would not used this site the are broker so they sell through vendors. Customer service is terrible don't waste your time on this site. Use a retailer like Amazon!

One is the lowest rating but Granite Transformations should be rated 0. If you are thinking about hiring Granite Transformations to remodel your kitchen you will end up disappointed. The first counter top they delivered was cracked and was not installed. The second counter top was installed and before the installers left we were discovering faded areas and impressions in the granite that were not suppose to be there. Granite Transformation would not refund my money for the counter top. When they started working on my cabinets the person refacing my cabinets had little experience. The plumber ended up doing the crown molding and did a horrible job. Requested a refund again but no such luck. Had to hire an attorney because GT kept promising me they would correct the problems but never did. Tried talking with the corporate office in Florida and their reply was they were not responsible. Defacing your cabinets will never look like the cabinets in their showroom. The refacing material they used was cracked and they knew it was cracked but they still glued it to my cabinets. They will not stand behind their life time warranty, so if you are going to the Ideal Home Show in Raleigh save yourself some grief and suffering and keep walking by the Granite Transformations booth. You will do yourself a huge favor.

I had a situation where a contractor that I found through Houzz was extremely rude, disrespectful, threatening and even obscene with me. The contractor was angry, because I submitted a less than flattering review, and he assured me that he would get the negative review removed from the site. I contacted Houzz to let them know. The person I spoke with was horrified. He asked me for specifics, and I even sent him screenshots of the conversation I had with the contractor that was so inappropriate. The man from Houzz assured me that someone higher up would get back to me and agreed that the contractor was completely out of line. Needless to say, nobody ever contacted me. I tried several times to speak with someone, but I just received an email stating that they don't get between homeowners and "professionals". In fact, they ended up taking down my review. My review, by the way, wasn't even that bad. In the end, the contractor won. He again has all amazing reviews. By the way, you might want to check out the fact that almost all of the Houzz contractors have nothing but terrific reviews. Hmmmmm... I don't understand why Houzz has a rating system if they are going to take down the negative reviews. Shame on them for turning their back on a homeowner who was just asking for their assistance. Isn't that the entire purpose of the site?

I bought some marble pieces for my bathroom remodeling. Upon opening the box my workers realized that every single piece is broken. RIght away i reported to the seller and that is where everything started. I had to send photographs of the broken items. I aksed the workers to do so and send pictures to the seller. He never got then and asked for more pictures, so I send it again. Then house rep contacted me a week later saying that this is not enought photographs and that i need to photograph every single piece. By that time the workers had already disposed of the broken pieces and I had to roam through bags of trash looking for broken marble. I found some and send more pictures. I asked for a refund. 2 -3 weeks later I get an email asking to return all the broken pieces and to make sure i send them all because my refund depends on how many pieces I send. Damn, nobody told me to save all the broken pieces in order to get my refund a month later. This website has the worst return policy and the worst customer service. One have to be extremely careful ordering from them. I will just have to back charge my credit card to get my money back. I should have bought on amazon or hundreds of other websites where they actually have normal return policy.

Without going into too much frustrating detail... We bought a beautiful blue carpet, called Coral Reef. We read the details. Took a close look. (Only one photo, but it could be magnified.) The carpet arrived in a timely fashion, but it was an ugly green.
Now they did say it was not returnable... but come on... we bought Blue and got Green!?! This is NOT right. After phone calls and emails. Their solution was a 10% discount, on a carpet that was nothing close to what we wanted. We were willing to absorb the shipping cost of 80 dollars to send it back... but they wouldn't go for that!
Horrible business practice. They obviously don't care about customer satisfaction.
Buy at your own risk... and good luck. We will never deal with this company again.
Fortunately our lesson was only a couple of hundred dollars, it could have been much worse... and that's all I have to say about that.

Bought a 1,000 dollar crackled glass table from Houzz. It said free delivery. Fed Ex came and dumped it on my front lawn. I hired a glass company to bring it inside and assemble it. The table was just for decor---never sat around----nothing heavy put on it. After a few months, a crack started from one edge and spread across the width of the table. Houzz was a nightmare to deal with. They finally got the vendor to agree to replace it---and they want to dump it on my lawn again! Dealing with Houzz is a horror show. Make purchases DIRECTLY from ONE vendor that will be accountable. Houzz is simply a warehouse with no customer service, no accountability, and no care whatsoever.

It's been almost a year since I purchased two expensive lamps on Houzz. One of the shades on the lamp was damaged. I immediately caused Houzz and reported it. I only asked that they replace the damaged shade, not the lamp. Each time I followed-up I was told it would be taken care of. I sent photographs of the damaged lamp shade and heard nothing nor did I receive the replacement shade. I did another follow-up a few days ago and was told that because the ticket is 1 year old there's nothing they can do. I reported this several times. I even sent another picture which they asked me to do a few days ago. Now I'm told that the lamp is no longer in stock so that can replaced the damaged shade. WOW, Really? I've spent thousands of dollars on Houzz in the past several years and this is how you get treated. I would not recommend buying anything from them.