HouzzReviews 1,787

I ordered a wall clock & was charged $35.91 instead of the price on the web site of $16.32. When calling Houzz about the returning the clock, they gave a vague apology for their outside vendor & said I need to email them. There is no way to call KTM Ventures to actually speak with a human being. I've requested pre-paid return postage since I was overcharged in the first place. If I had read the reviews online before I ordered, I would never have order through Houzz.
The stuff on the website looks good but DON'T DO IT.

BUYER BEWARE-our neighbors warned us if the cheap half a%# work done on our new home and we wish we listened. From the simplest of things from grouting a tub and kitchen counters to also include electric all backwards and hot water is cold/cold water is hot to the not so simple from roofing without proper adhesive to fencing with no foundation or rebar. So much more, after 7 months still not rectified. We wish we listened and now hope to save others from the experience before us.

I placed an order for a double vanity on the day it was supposed to arrive I received an email that they canceled my order. I called to see why they took it upon themsleves to cancel my order. They told me to just replace the order. I was frusterated but agreed. The price went up 200 dollars on my order. I explained the original price was 200 dollars cheaper and was told the manufacturer increased the price. They have some nerve cancelling my order and lieing about it. They canceled my order because the price went up. They told me to pay full price and then they would reach out to the vendor and see if they can get me a lower price. What a scam I am disgusted with them I will never order anything from houzz again. Amazon and Wayfare are much better!

I was new to this website and was about to order a couch. Added it to the cart, the price was $834, went to get a credit card which took literally 2 minutes, started to check out and the price changed from $834 to $1046. 99. If that's how you guys do your business, you will not profit a single penny from me! You were so greedy and tried to rip me off by $213 and you got no order from me and for sure no future orders ever, I work to hard for my money to just waste it away like that. Bought the same couch at Overstock for $869, $35 more but at least they are not playing it with the prices like you just did.

I, too, wish I read these reviews before I ordered. They sent me the wrong product and still, after almost a month, I am waiting for resolution despite multiple calls and emails. I did finally get a return label but not until after I threatened, which is not the kind of person I ever want to be.

As of today, per FedEx tracking, they appear to be in receipt of the returned product AND my money. If I don't get a response by this afternoon, I will take action.

There are way too many other good sites to order from. I am deleting my account and will NEVER order from them again.

I would do that. I had ordered a bath vanity from HOUZZ and had a promised delivery date (within a 3-day span). On the day of the last day of the promised delivery, I woke up at 3 a.m. and checked my email. At 1 a.m., a rep from HOUZZ sent me a a "chipper" email saying that my order had been cancelled as they were out of stock. They hope they didn't inconvenience me. I could see this happening an hour after ordering or even a day, but cancelling it on the day it was supposed to be delivered was outrageous. I had a builder waiting to install it and tiles and flooring installed based on the look of the vanity. At 3:30 am I had to start looking for something that could be delivered quickly that could meet my needs. With little time to investigate, I had to go for something that I didn't like nearly as much and that I had to pay more for. Houzz really let me down. I will never buy from them again... never. They are totally irresponsible.

I received my bar stools... opened one box... leg was chipped and the leather was stained/damaged... called immediately... explained... they said it'd be 24 to 48 hours while they review... I then receive an email stating that they need pictures of the damage... I explained I had already put it back in the box and did not bother opening the other boxes... long story short... had to unpack. Take pictures... now I'm waiting... again... to see if they'll allow me to return... Did I mention I had to call and email a zillion times as well... oh and Taylor hung up on me... NOT A PLEASANT EXPERIENCE... TO SAY THE LEAST!

So I found a fan on this site for $135. Attempted to buy the fan on this site immediately and had to open an account which took less than 5 min. After this I added the $135 fan to my cart again and the price changed. From listing to cart the price changed. I would understand if I had taken a day to think about it. I would understand if I had taken hours to think about it. I took only as long as the checkout process allowed for and the price changed. I even went back to the listing and it was the $135 price for the oil rubbed bronze which again changed from listing to cart. I had to wait till Monday to call customer service because they were closed. I took a screenshot of the correct price and passed it on as well as the narrative of what happened. After being told they would take care of it, no problem, I waited a week to get a couple different versions of the same response.

" I apologize, but that is the price listed for that seller on this fan at this time. I did look around for some other sellers, however, they are pricing that fan the same at this time. If you have any other questions at all, please feel free to reach back out and I will be happy to see what I can do! Thanks and have a great day. "

Ordered a fan and a lamp. Got email that the fan has shipped, but the tracking # is invalid (I see now, that others have written this). 2nd email that lamp has shipped, valid tracking #. Received. Lamp base was VERY securely packaged. The lampshade however was packaged as an afterthought and arrived smashed in. There is also a rust type stain on the white shade on top of the wrinkled cracks. After reading these reviews, I will not even pursue customer service. Off to buy a shade for a lamp base... Boooo

Beware... if you need to return anything to this company it won't happen. Both Houzz and the original seller sent the exact same messages to me stating that tracking instructions and a tracking number would follow. They never did. The company made it impossible for me to return my item so I eventually gave up and am now stuck with a $70 item that I don't need. However, I will make the best of this situation and donate it to Habitat for Humanity. Houzz needs to get its act together.

I ordered a fan over 3 weeks ago. Still haven't recieved it. I was given a tracking number but, it doesn't seem to be tracking the package. It says the label has been created. It's been saying that for 5 days now. It feels like it's shipping from China. Heck, I'd get a package from China earlier than I would buy anything off of here.don't buy from this website if you're in a hurry because, it'll take over a month for if to arrive or not even shipped all.