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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Quick delivery and high quality product, would order again
Staff was very helpful with my questions on an item I ordered
We haven't installed it yet as we need to wait for the project to near completion. However, the vanity looks nice and is in good condition and the delivery service was easy to work with.
I like shopping for unique items for my home Houzz has an impressive collection
Easy to use and find what you're looking for.
15 x 15 corner to corner and, with the synched wist, you get a small looking pillow. Quality good, size not so much
I had been searching to find matching drawer pulls for my bathroom vanity
In desperation I called Houzz to see if they would assist me in contacting the manufacturer and purchasing the exact same drawer pulls. They were very helpful and kept the communication going between us and were able to get them for me - thank you so much for the extra effort in making this happen!
Great product! Great price! Perfect in my unit! Delivery was on time. Product arrived without damage!
The fabric is even prettier than pictured and has a lovely feel to it. Can't wait to use it!
Fast shipping, and everything arrived in good shape. (I had tried to purchase the same thing one time before and it did not arrive, but customer service was great and took care of it.)
My living facility has hundreds of condo units. Delivery trucking company left 8 packages at front desk when they should have delivered to my front door since my condo number was not included on label. Otherwise, I stacking boxes I ordered😊
Totally in love with this sideboard! So glad I went with this one!
I bought a new top toaster oven at a great price, but I would like another set of pans to go with it. So I ordered a set from houzz that I hope will fit
Hi,
Thank you for sharing your feedback with us. If you need assistance for any reason, please visit us at help.houzz.com.
Sincerely,
The Houzz Team
The vervor airfryer and toaster oven doesn't have extra pans with it. Buying these pans and hoping they will fit the inside toaster measurements
It was quick and easy. Would recommend to anyone that is in need of anything for a renovation
Shopping with you is an stress-free experience and I love it. You always have what I want and without any hassle you get it to me. Thank you. I love my lamps
Easy to assemble. Nice for a small space. Seat is hard but may soften with time. Hard to push back but I am short and don't weigh that much. My neighbor had no issue reclining. Hopefully, it will
Get easier with more use. I would say, for the price, it's a good chair.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


Hi,
Thank you for providing your feedback. We are sorry to hear that you are not happy with the pillow you received. Pillow dimensions refer to the pillow cover width and length while lying flat unstuffed and are rounded up to the nearest whole inch. If you need assistance, please visit us at help.houzz.com.
Sincerely,
The Houzz Team