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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Quick delivery and high quality product, would order again
Staff was very helpful with my questions on an item I ordered
We haven't installed it yet as we need to wait for the project to near completion. However, the vanity looks nice and is in good condition and the delivery service was easy to work with.
I like shopping for unique items for my home Houzz has an impressive collection
Easy to use and find what you're looking for.
15 x 15 corner to corner and, with the synched wist, you get a small looking pillow. Quality good, size not so much
I had been searching to find matching drawer pulls for my bathroom vanity
In desperation I called Houzz to see if they would assist me in contacting the manufacturer and purchasing the exact same drawer pulls. They were very helpful and kept the communication going between us and were able to get them for me - thank you so much for the extra effort in making this happen!
Great product! Great price! Perfect in my unit! Delivery was on time. Product arrived without damage!
The fabric is even prettier than pictured and has a lovely feel to it. Can't wait to use it!
Fast shipping, and everything arrived in good shape. (I had tried to purchase the same thing one time before and it did not arrive, but customer service was great and took care of it.)
My living facility has hundreds of condo units. Delivery trucking company left 8 packages at front desk when they should have delivered to my front door since my condo number was not included on label. Otherwise, I stacking boxes I ordered😊
Totally in love with this sideboard! So glad I went with this one!
I bought a new top toaster oven at a great price, but I would like another set of pans to go with it. So I ordered a set from houzz that I hope will fit
Hi,
Thank you for sharing your feedback with us. If you need assistance for any reason, please visit us at help.houzz.com.
Sincerely,
The Houzz Team
The vervor airfryer and toaster oven doesn't have extra pans with it. Buying these pans and hoping they will fit the inside toaster measurements
It was quick and easy. Would recommend to anyone that is in need of anything for a renovation
Shopping with you is an stress-free experience and I love it. You always have what I want and without any hassle you get it to me. Thank you. I love my lamps
Easy to assemble. Nice for a small space. Seat is hard but may soften with time. Hard to push back but I am short and don't weigh that much. My neighbor had no issue reclining. Hopefully, it will
Get easier with more use. I would say, for the price, it's a good chair.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for providing your feedback. We are sorry to hear that you are not happy with the pillow you received. Pillow dimensions refer to the pillow cover width and length while lying flat unstuffed and are rounded up to the nearest whole inch. If you need assistance, please visit us at help.houzz.com.
Sincerely,
The Houzz Team