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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I had ordered and paid for pure air ultra 2 filters. What I received were 4 filters wrapped in a single piece of bubble wrap with no markings whatsoever. I know that the name brand filters had directions on the back and would have been in a proper box and individually wrapped. These were obviously some off brand. I paid for brand filters but did not receive them. I am very disappointed
I was surprised at the colors -- much greener and lighter than in the pictures, and this gave the sink a more dressy and delicate look. I was expecting it to be more rustic. But it's beautiful nevertheless and I'll probably keep it and adjust the color of the tiles I intended to use in the shower.
Doors look great and it was just as advertised. Great Quality, fast delivery.
The sink arrived as scheduled & was packaged extremely well. The installation was simple as replacing another style of pedestal for design update. It looks great in the space with the round black mirror & hardware accessories already in place. A review was submitted with photos last week. Very Pleased
With the new look of this guest powder bath.
The last nightstand I ordered had a manufacturer defect, split wood on the visible side. This one is higher quality but the wrong color. We're not getting off to a very good start at all.
Last nightstand I ordered had manufacturer defect, split wood in visible side I hope this one is higher quality.
Refer to above. NOT HAPPY! Shouldn't have to wait over a month for replacement, especially after sending pictures twice.
Hi James,
Thank you for sharing your experience. We are terribly sorry to hear that some of your tile arrived damaged. We will have someone follow up with you momentarily to assist.
Sincerely,
The Houzz Team
Best price, quick shipping and well packaged. Thank you, Houzz!
Item arrived well-packaged and exactly as described. The leather is very soft and it is true white in color. The bench is well made and looks lovely in the bedroom. It was easy to assemble. I'm very pleased with this purchase.
I have generally always had a pleasant experience with Houzz however, with the shipping of one of these items, it was not properly packaged, and was in pretty bad shape when it got to me. I just tried to put it back together myself but but for the price I paid, it should have been more properly packaged.
The pillows are vibrant colors and the material was so high quality that it exceeded my expectations. Excellent product.
I received a $25 dollar discount so thought I would order the pair of chairs, however while checking out there was nowhere to input the discount so I reached out to customer service only by text. They were unable to help me and I never received the discount. Now with one broken chair problem I am still waiting a week later to find out if they will replace it.
Hi,
Thank you for sharing your experience with us. We were unable to locate any current Houzz coupons associated with your Houzz account. We apologize for any inconvenience this may have caused. Our team is currently working to provide you with an update. If you have any questions, please reply to the existing correspondence.
Sincerely,
The Houzz Team
Very difficult to shop for items on Houzz.
I love the shelves. Looks amazing in my living room.
Bed arrived in three days, box was beat up but bed was undamaged.
I got a rug that was even nicer than I expected, with free shipping, and consistent updates on where it was in the delivery process. It arrived earlier than promised, packaged extremely well and for an outstanding price. I am SO happy with the whole experience from start to finish. This is the third time I've ordered through Houzz, and it's been a great experience every time.
I had been looking for months for the right size, style color, and fabric. I found them on Houzz - they are perfect. They were in stock, shipped quickly, and arrived on time and with no damage to the carton or product.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


Hi,
Thank you for sharing your experience with us. We are terribly sorry to hear about this. Someone from our team will be reaching out to you shortly to assist.
Sincerely,
The Houzz Team