Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Houzz

Houzz

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Houzz?
grey stargrey stargrey stargrey stargrey star

Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
This company does not typically respond to reviews

Instant Feedback

81,865 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Chris H.
Unfollow Chris H.
Share Review
Report Review

Air Filters
March 15, 2024

I had ordered and paid for pure air ultra 2 filters. What I received were 4 filters wrapped in a single piece of bubble wrap with no markings whatsoever. I know that the name brand filters had directions on the back and would have been in a proper box and individually wrapped. These were obviously some off brand. I paid for brand filters but did not receive them. I am very disappointed

Date of experience: March 4, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us. We are terribly sorry to hear about this. Someone from our team will be reaching out to you shortly to assist.

Sincerely,
The Houzz Team

New Mexico
1 review
0 helpful votes
Follow Kathryn E.
Unfollow Kathryn E.
Share Review
Report Review

Lovely sink
March 5, 2024

I was surprised at the colors -- much greener and lighter than in the pictures, and this gave the sink a more dressy and delicate look. I was expecting it to be more rustic. But it's beautiful nevertheless and I'll probably keep it and adjust the color of the tiles I intended to use in the shower.

Date of experience: March 4, 2024
Mississippi
1 review
0 helpful votes
Follow Illona H.
Unfollow Illona H.
Share Review
Report Review

The unit is sturdy and attractive. I like the style and the color is as pictured.

Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
Follow Ross Y.
Unfollow Ross Y.
Share Review
Report Review

Just as Advertised
March 5, 2024

Doors look great and it was just as advertised. Great Quality, fast delivery.

Date of experience: March 4, 2024
Tennessee
1 review
0 helpful votes
Follow Lesa Y.
Unfollow Lesa Y.
Share Review
Report Review

Modern Black Pedestal Sink
March 4, 2024

The sink arrived as scheduled & was packaged extremely well. The installation was simple as replacing another style of pedestal for design update. It looks great in the space with the round black mirror & hardware accessories already in place. A review was submitted with photos last week. Very Pleased
With the new look of this guest powder bath.

Date of experience: March 4, 2024
North Carolina
1 review
0 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

One star off for quality, one for wrong color.
March 14, 2024
Updated review

The last nightstand I ordered had a manufacturer defect, split wood on the visible side. This one is higher quality but the wrong color. We're not getting off to a very good start at all.

Date of experience: March 4, 2024

Last nightstand I ordered had manufacturer defect,...
February 19, 2024
Previous review

Last nightstand I ordered had manufacturer defect, split wood in visible side I hope this one is higher quality.

Date of experience: February 19, 2024
Connecticut
1 review
0 helpful votes
Follow James I.
Unfollow James I.
Share Review
Report Review

Refer to above. NOT HAPPY! Shouldn't have to wait over a month for replacement, especially after sending pictures twice.

Date of experience: March 4, 2024
Houzz T. — Houzz Rep
over a year old

Hi James,

Thank you for sharing your experience. We are terribly sorry to hear that some of your tile arrived damaged. We will have someone follow up with you momentarily to assist.

Sincerely,
The Houzz Team

Virginia
2 reviews
0 helpful votes
Follow Katherine L.
Unfollow Katherine L.
Share Review
Report Review

Excellent
March 4, 2024
Updated review

Best price, quick shipping and well packaged. Thank you, Houzz!

Date of experience: March 4, 2024

Easy to navigate
February 19, 2024
Previous review

Easy to navigate

Date of experience: February 19, 2024
New Jersey
1 review
0 helpful votes
Follow Suzanne J.
Unfollow Suzanne J.
Share Review
Report Review

Item arrived well-packaged and exactly as described. The leather is very soft and it is true white in color. The bench is well made and looks lovely in the bedroom. It was easy to assemble. I'm very pleased with this purchase.

Date of experience: March 4, 2024
Florida
1 review
0 helpful votes
Follow Fred A.
Unfollow Fred A.
Share Review
Report Review

Great quality
March 4, 2024

Super fast shipping. Look great at my Florida room bar.

Date of experience: March 4, 2024
Arizona
1 review
0 helpful votes
Follow Leslie A.
Unfollow Leslie A.
Share Review
Report Review

Sideboard
March 4, 2024

Came like IKEA, had to put the entire thing together and drill new wholes. Took 4 hours

Date of experience: March 4, 2024
Pennsylvania
1 review
0 helpful votes
Follow Cindy T.
Unfollow Cindy T.
Share Review
Report Review

Item received
March 4, 2024

I have generally always had a pleasant experience with Houzz however, with the shipping of one of these items, it was not properly packaged, and was in pretty bad shape when it got to me. I just tried to put it back together myself but but for the price I paid, it should have been more properly packaged.

Date of experience: March 4, 2024
Kentucky
1 review
0 helpful votes
Follow Vivian J.
Unfollow Vivian J.
Share Review
Report Review

Beautiful Quality Pillows
March 4, 2024

The pillows are vibrant colors and the material was so high quality that it exceeded my expectations. Excellent product.

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
Follow Helen V.
Unfollow Helen V.
Share Review
Report Review

Customer support isn't great
March 14, 2024
Updated review

I received a $25 dollar discount so thought I would order the pair of chairs, however while checking out there was nowhere to input the discount so I reached out to customer service only by text. They were unable to help me and I never received the discount. Now with one broken chair problem I am still waiting a week later to find out if they will replace it.

Date of experience: March 3, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us. We were unable to locate any current Houzz coupons associated with your Houzz account. We apologize for any inconvenience this may have caused. Our team is currently working to provide you with an update. If you have any questions, please reply to the existing correspondence.

Sincerely,
The Houzz Team


Very difficult to shop for items on Houzz
February 26, 2024
Previous review

Very difficult to shop for items on Houzz.

Date of experience: February 18, 2024
Texas
2 reviews
1 helpful vote
Follow Nonlada Q.
Unfollow Nonlada Q.
Share Review
Report Review

Great quality and fast service!
March 3, 2024

I love the shelves. Looks amazing in my living room.

Date of experience: March 3, 2024
Texas
1 review
0 helpful votes
Follow Chad U.
Unfollow Chad U.
Share Review
Report Review

Great product.
March 3, 2024

Packaged nicely and arrived in perfect shape. Very nice piece.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
Follow Nancy U.
Unfollow Nancy U.
Share Review
Report Review

Pleased with purchase
March 3, 2024

Bed arrived in three days, box was beat up but bed was undamaged.

Date of experience: March 3, 2024
California
3 reviews
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Outstanding Customer Service
March 3, 2024

I got a rug that was even nicer than I expected, with free shipping, and consistent updates on where it was in the delivery process. It arrived earlier than promised, packaged extremely well and for an outstanding price. I am SO happy with the whole experience from start to finish. This is the third time I've ordered through Houzz, and it's been a great experience every time.

Date of experience: March 3, 2024
Florida
4 reviews
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Black Silk Lamp Shades
March 3, 2024

I had been looking for months for the right size, style color, and fabric. I found them on Houzz - they are perfect. They were in stock, shipped quickly, and arrived on time and with no damage to the carton or product.

Date of experience: March 3, 2024
Arkansas
1 review
0 helpful votes
Follow Gina K.
Unfollow Gina K.
Share Review
Report Review

No complaints
March 3, 2024

Fast delivery, worked perfectly, highly recommend.

Date of experience: March 3, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
See all photos