HouzzReviews 1,787

I hate their website. If you forget your user id or password, your screwed. Declaring you're not a robot, and having to go through three series of pictures just to get them to send you a link to reset your password is unacceptable. So I decided to call-in my order. First guy asked me for first and last name, only to transfer me. I went through three different connections/music tones and over 4 min. Before I decided to hang-up. Won't be dealing with Houzz anymore. Unfortunately, I'll have to find an alternate to my fabric selection, but I'll manage. It's interesting to read how many other people are so disappointed with their customer service.

I just purchased a (Milano 130 Modern LED TV Cabinet Console 55 Inch TV Stand, Black) and on the website it said FREE DELIVERY. I went through the process of purchasing the item and overlooked that I was charged for delivery. I did not notice the charge until I received the order conformation. The next day I called customer service and informed them of my situation. I also provided them a screen shot of where it said free delivery. The response I received was shocking. The customer service rep apologized for the misinformation and said they will have the website updated but I will not receive the free delivery like I was promised on there website. Then the customer service rep proceeded to tell me he will cancel my order, without even asking me if I wanted it canceled. I wished I would of looked at the reviews before I made my purchase. Sounds like they carry great products but if something goes wrong and its Houzz's fault, they will not take responsibility for there actions.

I'm conflicted as since my review, I rec'd a full refund on the 2 items (one went on sale--over 50% off-- the day I got the notification and saw they'd reduced the priced over 50% on that item.)

I paid over $17.50 to ship back, but put 2 items in one pkg, to Utah, as I was so angry with them. I was told I'd get full shipping back. Nope. In the end, the shower curtain will look nice, but be aware, esp if you make a return, to keep track of charges. They have a statement regarding returns on site, but honestly, we; ve already paid to DELIVER it to us. They claim free shipment, but it's not true. They hit you on the returns. Still, very good quality items, but ret'ng wore me out!

The quality of Items I received were at best sub standard. Houzz is like a clearing house for other companies. You will never know what you are getting till it arrives. Then its too late. When buying furniture its best to actually see and experience what you considering for a purchase. Shop before you buy, especially with furniture. Its not worth the financial risk to deal with Houzz or there affiliated suppliers. Our overall cost to get rid of a almost 600 dollar order was 325 dollars which included restock and shipping.

Purchased an area rug online. They sent me the wrong one. Many calls, emails and being on hold they finally sent the correct rug. I returned the incorrect rug after I had to keep calling and emailing to get a return label. Then after I thought I was done with them they sent a duplicate rug. Again, after many calls and emails they told me that given my inconvenience I could keep the rug. Yesterday, 3 weeks later I received an email telling me to return the rug. I reminded them that they told me I could keep the rug. They said they had to escalate my issue to level 2. Lol.

Horrid experience. Rate them 0.

Terry Watson

- Arrived damaged, honest mistake, shipping company probably dinged it.
- Asked for replacement parts because only two parts were damaged during shipping.
- Had to follow up a total of 4-6x before I had any type of decent response from Houzz.
- After receiving a response that they'll send the parts, I was informed it would be two weeks which was unacceptable.
- I had to call three additional times to get them to expedite the shipping.
- The replacement parts arrived and I received 1/2 of the parts I needed even though all of the ticket information included pictures, labels, and exact identifiers for what parts were damaged.
- I guess third times a charm?

Houzz dot com: DON'T!
The vinyl bathroom wall paper I ordered to use on the back wall in the new Master Bath, I found it on houzz.com. They listed 9 rolls and I ordered 2. NINE IN STOCK! READY FOR ORDER! Delivery in about a week and a half. HAH!
First they wrote and told me that OOPS! Not for an extra month, no explanation.
Then, the cancelled the order. CANCELLED THE ORDER! Out of stock.
Nope. Not when I ordered.
When I complained, they said "sorry, but too bad. Here's a 10% coupon."
ON WHAT? I'm never ordering from them ever again.
There were 9 rolls when I ordered. Before anybody else could sneak in and order all nine, I'm guessing.
And they won't back order for more than a month and the supplier can't guarantee restock in December WHICH IS WHEN THEY PROMISED TO SEND THE DELAYED ORDER.
Houzz dot come. Don't knock on their door!
F-!