HouzzReviews 1,787

Placed order, get Email a day or two later with a tracking number. Click on DHL link (DHL huh?) bad tracking number. Talked to Houzz, they say it shipped, call DHL. Bottom line, no one knows where it is or whether it was actually shipped. We four days before the end of the estimated delivery window. The huge delivery window should have been a clue. I ordered it from Amazon and it arrived in 2 days. So, today I went ahead and went to return the item that no one knows where it is. Of course Houzz quickly responds with by "punting" to the manufacturer. Never again, go with the big boys; don't mess with these clowns.
Order #1585-0858-4100-8768. Just in case someone is listening...

Bought something on line as a Christmas gift on 11/24. Delivery date was 12-4 - 12-8. Since I did not get a shipped emailed I called 12/7 at 9am. Was told they would look into it since status was preparing to ship. Called back 3 hours later and waited on hold while rep called company (Society6) and was told item would ship later today or tomorrow. Received an email 2 hours later that my order was actually cancelled since the item is not in stock. No phone call, no other explanation. Nothing. Would never order from them or Society6 again.

I purchased a metal frame, wood shelf bookcase from Houzz. The four legs would not sit evenly on the floor and the shelves were cheaply made of some kind of imitation wood that had white marks on them and were unevenly stained. The company allowed me to return the bookcase but charged me $98.00 for return shipping. Most companies absorb the cost of clearly defective merchandize but not Houzz. Will never purchase from this company again.

We've been selling through Houzz for a couple of years now. At first, we were getting orders for small items (under $500), and it was fine. Something changed this year. It's almost as if there's widespread customer fraud. We've been getting many orders for a $4,000 table we sell which inevitably get claimed as being damaged. However, there's always some sort of suspicious occurrence in which the customer "loses" or throws out the damaged item, and HOUZZ sides with the customer, leaving us as the retailer on the hook for the lost revenue. Customers are impossible to get in touch with. In my 15 years as a retailer, I've never had issues reaching a customer. But HOUZZ customers are ghosts. Something is just not right, Also, there are orders that can't be charged when the shipping time comes, leaving us scrambling to cancel the order. It's just plain old weird. It's like HOUZZ customers don't really want the items they are ordering and hide behind the veil of anonymity the site provides.

Houzz is blatantly raising prices just before black Friday. Typical. I was in the process of making a $1100 purchase. I went back to my cart and the item magically went up to over $1800. Ridiculous and shady, but typical big business profiteering tactic. I called customer service to give them a chance. I was "helped" by some loud, very nasty woman who made many excuses as to why they would not honor the original price, and she spoke over me numerous times as well. Steering clear of this terrible, shady, company and their horrid employees.

When purchasing I like to look at reviews, however I have to admit I don't leave comments whether I had good or bad experience. I felt I need to write this one. Will NEVER NEVER order from Houzz again! Even If find an item cheaper at Houzz, it is not worth the hassle with the customer service. Giving them 1 star is too much. Talking to a person, you might as well bang your head on the wall, you'll only GET a headache, with Houzz customer service you will GET, temper, wasted time, foul mouth, get to lose money. When contacting through email, they get back to you in THREE days, so if you change you mind get ready to fight cause they will charge you for restock or return and its not cheap! I can go on how horrible experience it was. Just if ordering check check you email and leave a paper trail.

They lied to me! They told me that the furniture I bought came from Los Angeles and that it was going to be delivered on Tuesday. 4 days passed and the product never arrived on time. It took them 3 weeks for them to deliver, because it came from Canada not CA. I live in California and I expected to receive my product in 4 days. Then, when it arrived, it was a damage and I call and it's been two weeks and they never call me back. Very bad customer services. I WILL NEVER BUY AGAIN.

I recently purchased two vanities from Houzz. I wanted to two vanities to match and they have both in stock... or so they said. After over a week Houzz email me saying that one of the vanities had been discontinued, shortly followed by the other vanity had been shipped. I never had a chance to cancel my order and now I'm stuck with a vanity that I dont want. Not only were the vanity's overpriced in the first place, but now they want to charge me over $300 to return it!

I will never order anything from Houzz again. Horrible customer service in Philippines. Not sure they're still in business with this kind of service. I called to follow up on my item that I ordered 2 weeks pior and never received tracking info for it. The customer serv. Rep immediately blamed on the vendor about something and said the vendor will ship it out today. She then confirmed that I should receive the item on Sunday by Fedex. I said to her I don't think Fedex work on Sunday and she insisted that I will for sure receive item on Sunday. Of course, I never received the item on Sunday or the next day. I called the customer serv. Again and she had me wait on the phone for 20 mins each time to figure out when I will receive my item and 2nd time I asked to speak to her supervisor because she can't guarantee when I will receive my item. What is tracking number for?! Do they not have tracking system in Philippines?!? She then had me on hold forever. I decided to hang up and didnt want to waste my time with them anymore. I still haven't received my item and will call my credit card company to block Houzz for charging me. I can get the same item for the same price somewhere else and I would pay more for a better customer service somewhere else!

I purchased a rug thru houzz. I've ordered a number of rugs online from various retailers. ALL offered free returns. Several even offered to pick up at your home for a very nominal charge. One seller even offered me a 10% rebate to keep the rug I wanted to return.

The houzz source I ordered from not only charged a 10% restocking fee to return, I had to pay the shipping charge. After hoisting a large rug into my small car and driving to a local UPS store, I had to pay $60 to return it. Then charged the restocking fee. So at the end of this, I've paid nearly $100 to try a $300 rug in my home.

And, only to add salt to my wounds, I've been waiting 3 weeks to see the pathetic refund on my acct.

NEVER again will I order anything from houzz.