HouzzReviews 1,787

I purchased a Bridgeport Dining table for $2929. 00 through Clearwater American. First of all, the delivery was days late because the delivery men forgot to load the table. I took off work early to wait for the delivery. Once the table was delivered, the delivery men were very unprofessional. I went in to my kitchen and found the delivery men pointing to things in my kitchen and whispering to each other. Once the dining room table was delivered, the chair leg was damaged. I contacted the delivery men, and HOUZZ representative within 10 minutes of the delivery. I was asked to take a picture of the damage, in which I immediately sent. The vendor wrote HOUZZ back and stated they will use a marker to cover it up. WHAT?! I refused. After 3 weeks the vendor would not respond to the HOUZZ representative. I wanted my money BACK! Finally when I persisted, HOUZZ refunded my money after 3 weeks AND miraculously the vendor contacted me to pick up the table within 2 days. In addition to the damage, the table was of poor quality. Stay away from HOUZZ!

When I first received my product( an ottoman) I noticed immediately that the color wasn't correct. When I contacted Houzz, I was instructed I had to send pictures of the product and packing to prove it ( It felt like being called a liar) After doing this, the advised there are many reasons the color can be off and the wouldn't approve a reutrn. I deiced to then just assemble the product and keep it. However, This product I purchased was very poor quality, it is unstable, and one of the legs will not even attach completely. Additionally, the dimensions on the website are incorrect. It is smaller then by approx 1" in both Width and Length. I would also say that working to get a return approved is a very difficult process. There are much better websites to order from, who stand by their product quality, and respect their customers.

They are forcing sellers to take no fault returns with no restocking fees, which cover the outbound shipping basically... for large items like lamps and furniture those are huge amounts... no other platform screws its sellers like this... in the coming month expect to see alot of sellers exit the platform.

Terrible service, cant reach someone (not until you go ballistic anyway, which is really frustrating), payments go missing or are late, departments dont talk to each other, its all a big scam...

They arent the next Amazon or Wayfair (I sell on both and never had any issues)

I ordered 3 picture frames on Houzz on the 10th. By the 16th my order still hadnt processed and I hadnt been charged so I decided to call and cancel my order. On the 24th I received a package, received a shipped email with a tracking order and my purchase was charged to my account. I was annoyed because I had canceled my order and received a confirmation email for this but thought whatever Ill just keep it. That was until I opened the package to find that it wasnt my order but some guys order from Florida. I called Houzz and they promised to look into it. The next day I was refunded my money, only it wasnt for the full amount and they expect me to ship out this guys package on my own dime. I have never ever had this type of experience. I didnt receive an apology or a coupon or anything for this headache. I will not be recommending this business to anyone.

I have spent hours updating a shopping cart to purchase products for a new appartment. I do not live in the US, but would use a seperate company to ship these goods. I have an american credit card, but billing address is abroad. HOUZZ gave me NO other option than to shop elsewhere as they do not accept any cards that dont have a billing address in the US. I gave them different options to transfer the funds to their account and wait for it to be processed but still they would not even consider any option that I gave them. Too bad!

I ordered a buffet, and paid extra for inside delivery. The truck arrived with one person, who stated he could not bring item inside. I refused delivery and called Houzz, was told at 10:00am delivery would redone today, and houzz would call back in 20 minutes to provide time frame. Two hours later I called Houzz back, but on hold for 40 minutes and told delivery would be here within the hour. Two and half hours later I called Houzz, spent 32 minutes on hold to be told no delivery today- I am now on hold again with Houzz to figure out delivery- hold time on this call 43 minutes and counting. My credit card was charged for item and extra delivery fee in less that 30 minutes.