HouzzReviews 1,787

I just spent 1 1\2 hours due not being able to get Any info on USA wood, standing armoire/closets looking at web sites on line. New iPad, so not the problem. They represent many smaller businesses now apparently. First rep tried to be helpful. Website wasn't working. Purposeful or a website glitch. Could get no info without calling about each item. I needed dementions & shipping info. Next rep I called about 2nd item had an attitude & talked down to me, despite my patience. Finally asked for manager. After 10 minutes of scratchy music was told no manager available. I said "wow"! Response was Have a good day. Bye! Dial tone! I consider myself lucky not to have purchased from them! This office was out of Tennessee. Ps my first time being motivated to write a neg review!

I received only the bottom parts from both chairs and when I called, that stupid (very young) woman on the phone said" calm down or I hand up, I want to help you, you have to take DETAILED PICTURES OF WHAT YOU RECEIVED. I told her that I am not the CROOK here and to give me a manager, which he was quite nice, but all together I AM CURED FROM BUYING ONLINE FOR GOOD. Because it has happen to me 4 times an I not always got the money back, so I AM FINISH WITH BUYING ONLINE FROM ANY VENDOR. They can thank themselves for it and there stupid and rude employees.

We ordered a bathroom wall cabinet and they sent us a wrong product. We called and told them the same day we received it. The person I talked to agreed. They have not issued the refund. They wanted the pictures of the box, sent them all sides. They don't log the items ordered and items sent according to the rep. Really bad company. Don't ever buy anything from houzz.com. They do not know what they are doing.
Very very bad company. I wish I could give negative rating.

I just bought a bed from Houzz, my first time ordering from them. The bed has the SHODDIEST workmanship ever, suffice it to say that the width at the head of the bed is a full FOUR INCHES NARROWER THAN AT THE FEET, try to find a mattress for that monstrosity! To top it all off, I wrote a review on their website, and I get a pop-up saying that my review MAY BE EDITED! No wonder they only have one review for that bed and it's a four star. The name of the bed is Safavieh Theron Bed-in-a-Box. STAY AWAY!

The tiles are lovely; however, they were apparently mispriced on the Houzz website. Thus, the seller only shipped a fraction of the tiles that I ordered. After writing many emails and speaking with a customer service manager, I was told that Houzz and the seller, Vicci Designs, would not be honoring the price that price that was advertised on the Houzz website.

I explained to the Houzz manager that my kitchen remodel budget is limited and, since I thought I had secured the tiles for my backsplash, I have already ordered accent tiles and bull nose for the planned kitchen design. My budget is now exhausted.

The manager was unmoved. He told me that if I want the tiles, I will have to pay an unspecified additional sum of money. He said that he would get back to me when he had more information. That was three days ago and I have not heard anything more.

Signed up with Houzz almost a year ago. Wasn't getting much business from it but, I was still giving it a chance. Recently in December I had a brain hemoriage/brain aneurism and cannot do jobs. I called on several occasions to cancel and explain my situation. I have never spoken to a supervisor, I have tried calling so many times and all I keep getting is "I will have a supervisor call you". I cannot work because of my injury and they continue to charge me $350 a month for something I cannot use. I am still waiting for a call back.

Houzz is a scam, they don't provide good leads and only care about collecting they're monthly fee and when you call to cancel they give you the run around and even after being told my account was canceled they still continued to bill be for the full 12 months. I called back to complain again and they said "sorry you signed the contract and we collected the full amount" pretty much telling me to buzz off and they got what they wanted. I wasted $3000 and didn't sell one job! DON'T SIGN UP!

Houzz has succumb to garbage by stealing every vendor, distributor possible from their sellers using their platform to do business. Worst, poor sellers have to eat the cost of any return because Houzz has made it possible to return without fees which are 100% charged to each seller causing their sellers to loose and Houzz to wash their hands of any responsibilities. Houzz staff is extremely naive and does not know jack about the product they are selling. Buyers need to be educated of product and application and this is knowledge that Houzz does not have. The staff collect their checks at the end of their pay period and the sellers are left loosing thousands selling with them. Their analytics are based on how much they can get away with screwing their sellers and telling the buyers it is the sellers fault leaving erroneous reviews. Keep on mind, HOUZZ started off as a blog and seen there was a market and in 3 years managed to fool all their buyers in believing they are getting the best deals. If you want to purchase anything for your home go direct with the seller and leave Houzz at the curb it will cost you more with their sellers having to fork over 15% sometimes more to them for whatever you are paying in product or shipping. Buyers beware and Sellers come together and class action them to stop screwing you over a barrel.

I recently purchased one item and Houzz automatically created two orders. One for the item I purchased and another order for something that was in my cart over 2 months ago. I only confirmed the purchased of the one order. I didn't realize the other item was purchased until a day later. I called to cancel the order and they said it was already too late. The item cost $100 and after a restocking fee and shipping charge I only received $15 back. Their "policy" is terrible and they literally refuse to take ownership for anything. I will not be using them in the future.

I will not do business with HOUZZ again. I purchased $$$ of products from them since I am in middle of construction and I had few items I returned to the same vendor and replaced with more expensive items.
My god! Shoot me. Their returns are too difficult and time consuming. They have sucked numerous hours of my life having to re-explain everything over and over again. So tiring... I will not do business here again. I will just order on AMAZON where their RETURN policies are not EXPENSIVE and time consuming.

I purchased a factory (not custom) chair from Houzz on December 13,2017. Houzz's web site said there were seven (7) in stock at the time of purchase. Houzz provided an estimated delivery date between January 24 and Feb 14,2018. With no updates in between, on February 12, Houzz notified me that the new delivery window estimate is March 30-April 20. Houzz appears to be a terrible source for purchasing items. One should stick to finding decorators using this site. Other sources had the chair available at the time I purchased. I will not purchase from this site again.

I ordered a laundry basket a few days ago and received a confirmation that it would be received within a certain window. Now today I get an email saying "we are cancelling your order because the vendor is out of stock". They do not say if your credit card was charged or what if anything is going to happen with a reorder. This is poor. That leaves you with having to call them because on their site it only shows about cancellations for items you want cancelled not the vendor. I will not take my time and reorder from Houzz. Stick with Amazon, Wayfair or another vendor that knows how to fulfill an order in a reasonable timeframe.