HouzzReviews 1,787

On June 6,2018 my wife and I ordered a couch from this company. The one we ordered was a leather 3 piece reclining one (a left hand section, a center section, and a right hand section). What we received was 3 right hand sections and no left hand section or center section.
When we contacted the company they were so sorry that this had happened, and that the vendor was to blame. We were asked to send pictures of the wrong pieces, which we did right away. Then nothing, until I called and then was asked to take pictures of the shipping labels on the boxes, they were so faded the pictures revealed nothing.
Every time I asked to speak to a supervisor, they hung up on me.
Finally after talking to numerous employees, we finally received the left hand section, but no center section. It took many more phone calls before we finally received the center section.
They gave us a 10% discount but that was hardly enough to undo all the aggravation.
This is a Fly By Night Company to deal with and I will never do business with them again. Besides the furniture isn't that nice. I strongly urge every one to check all their reviews before ordering anything from this company, sure wish I would have.

Gerald Schubert, New Boston IL

Its been wonderful working with Airoom on our kitchen addition/renovation thus far. The professional design group worked seamlessly to make the process stress free by communicating with us and each other! They really are a great team that took the time to get to know us and what we wanted to accomplish.
Michael Adam, Project Development Manager, had an incredible vision for our space that completely met the needs of our family. Our Project Manager, Marv Warner, guided us through all the details with his knowledge and expertise. And Pam Morris, Kitchen & Bath Designer, brought the vision to life with her amazing design talent and patience to help us select beautiful finishes that fit our lifestyle.
We have been completely impressed and satisfied with the process and look forward to the construction phase which has just begun.
Julie H.

I made my first purchase on houzz. It was a sink for a remodel. Then when it arrived we had some family emergency and didnt have the contractor out till a bit left. When we opened the product it was way more yellow in color. I wanted to return it. Theres no easy way. No simple button for returns. I had to find customer service make a claim by the time I got around to doing this it was a few days past The 30 day return and they refused it. Houzz stands by the seller and the seller refused the sale. For big kitchen and bath items the return policy shouldnt be 30 days thats just rediculous. No one else does this I wasnt expecting it. And they wont help customers at all. Ill never buy from them again. Ive never experienced such a hard time making a return.

Daniely Design was contracted by Armenian Society of Los Angeles to renovate the Grand Hall and the Foyer with a capacity of over 450. The design was breathtaking and the investment of the over $600,000 well worth. The project was concluded ahead of the schedule. I would recommend Daniely Design with no hesitation.

Thomas Alexanian - Member of the Board of Trustees

Yesterday I stopped at Scherr's Cabinets & Doors for help in finding some particular cabinet screws. Just a small thing, BUT the gentlemen there went above and beyond in their quest to help me. They were very kind in their help, made lots of suggestions to help me and were very professional in theirs dealings with me! I can't say enough good things about them and the guidance they provided to me! Also, their showroom was immaculate with displays of cabinets and doors beyond my imagination! Check them out... you will have no regrets!

... and "house proud" like myself you must put Jason DaCosta (DaCosta General Contractors) in your contacts. Jason's work is superb and his team of experts are all top notch with great attitudes. My designer challenged him and he came out on top with magnificent work. DaCosta does it all -- additions, kitchens, bathrooms, carpentry -- Jason is from the "old school" with his work ethic and insistence on excellence. To reach Jason, his email is *******@dacostaconstruction.com or by mobile *******486. Thrilled to share.

Ours is a tragic story moved to a new house let customer service know item was shipped to the wrong address ( our old house) as we all know millions of things to change and update when moving and yes we missed this but once we called we were basically told we were screwed and our only recourse would be to contact the new house owner on our own cant go into detail how poorly that went but I would recommend never following that direction so here we sit with no rug and of course we will never order off of Houzz again next course of action will be to see if the credit card company can help us this is truly ashame as I would have assumed new house owners would be a priority customer base Thanks for nothing Houzz