HouzzReviews 1,787

I have never purchased anything from the Houzz site until recently. I purchased a round barrel mirror. It did ship promptly, and I did receive it, BUT, the mirror was not even attached to the frame at all. It was completely loose and would need to be glued into the frame. In addition the quality of the mirror I received was nothing like the mirror pictured on their site. I sent in a return request, and Houzz doesn't have anything to do with it. They make it between you and the seller. Haven't heard a word from the seller about the return request. Houzz simply says to follow up with the seller. Why is it on their site then if they don't have any accountability?

No matter how pretty their stuff looks do yourself a favor and do NOT and I repeat do NOT order from them! We took white glove delivery of an upholstered headboard which got soiled by the person who assembled it. There were also bleach like discolorations on the headboard as well. I sent pictures of the headboard and was told a new one would be delivered. Weeks went by and I never heard anything. When I called to check on the status they told me that the order was cancelled. I was never notified of this. They told me it was due to the fact that the headboard was now out of stock. Many follow up phone calls after that, I come to find that Houzz has no idea of when the headboard will be back in stock as their manufacturer has not answered their phone calls or inquiries. Why would they cancel an order and not let me know and why not put the headboard on back order if it is out of stock? Bottom line is that there is no new headboard to be had, so now I am stuck with a soiled discolored item. To top it off, I also ordered from Houzz a kitchen table. They delivered it with only one delivery person. He could not get the table to my kitchen by himself and had to have my husband help him. Why would you send one person to deliver an extremely heavy item? Oh and the table had a chip underneath to boot! We aren't even bothering to get a replacement as I want to be done with this nightmare of a company. I wouldn't so much as order a throw pillow from Houzz!

I purchased a headboard from Houzz in June 2018. It arrived damaged. They told me it would be replaced very soon, and to keep the damaged piece until the new one arrived and could be installed. 3 months later I was still dealing with the issue. I was shuffled from person to person at Houzz (at least 10 different customer service reps). Nobody ever knew what had been promised (several people told me the 200 lb headboard would just have to be dropped off on my porch and not assembled because it was a "replacement" item). It was literally the worst customer service I have ever had. They need to assign ONE person to deal with orders that need special attention, and they need to keep their word. They had no issues with having me own their problem. I will never shop there again. EVER.

I am so disappointed in my interaction and purchase through Houzz. Purchased a king size comforter, it's way too small for our king bed and the return is costing us 1/4 of the purchase. I will never again purchase through houzz. This is a disgrace. I found the same comforter (larger extra large king) o at bed bath and beyond for 40.00 less, free shipping and free return if it doesn't fit. Great site for ideas. Horrible site for purchasing.

Not good. They will charge you for return shipping and it is expensive! Just wasted $200 on something that didn't work. Didn't want to help me at all. And if the product arrives damaged after you return it they still charge you for the product! DO NOT order from this site unless you have seen the product in real life and just happen to find it cheaper here which is probably still not the cheapest. Continue shopping other places. Their stuff really is not good deals.

I recently purchased a Carmel Nickel/Lucite Shelf Product from Houzz; the item was beautiful, exceeding my expectations. Within two weeks of ordering, Houzz dropped the price from $407 to $220. I contacted customer service to ask about a credit for the price difference. They responded promptly, but denied my request even though I was still within the 30 day return period. My advice... shop elsewhere. This was my first order, and last, from Houzz.

PROS BEWARE!

HOUZZ is a total scam.

They offer Professional Designers Marketing Services. They convince the "PRO" to sign up for a year for thousands of dollars. The calls that are received are mostly for tiny jobs that are not enough to offset they thousands invested in their Marketing Services. A year after signing up over the phone, HOUZZ starts automatically charging the PRO a monthly fee ($250 per month) in my case. I never authorized it. I have called HOUZZ every few days for a month and the rep on the phone knows nothing and cannot help and offers to have someone call back. THEY NEVER DO. I FINALLY got a hold of my account rep via email who said she cannot even talk to me for 2 weeks, and said if I cancel, I will be assessed a Termination Fee. I already paid for the year, and never continued beyond that. There is no one to talk to AND THERE IS NO CANCELATION OPTION in the Advanced Settings of the PRO Account (if you search how to cancel, it gives instructions, but the instructions are false, there is no "deactivate account" setting. I had to dispute with my credit card company. I have wasted so much time on this. I will never work with HOUZZ as a PRO again, nor will I ever purchase from them. Once you give them your credit card details, they hold on to it and charge you without permission. I spoke to someone in the Philippines just now, and she said (like all the other reps) there is no one available to assist me, she will forward my message. ENDLESS CYCLE of getting NO WHERE.

There is a reason Amazon is King of online buying and that is because they make the customer experience easy. If a wrong item is sent by mistake or if an item arrives damaged, you simply press a couple of buttons and set up a UPS pickup. No printer needed. Simple. No hassle. HOUZZ on the other hand? OMG. NEVER again will I shop on this site! It's really too bad because they have great variety and excellent prices but it's simply not worth the struggle to get things returned... things that are THEIR mistake or because of damages! I have waited two weeks and barely a response... and the one response I did receive asked me for the same thing I'd already submitted. Three items ordered... two damaged (and not because of shipping, but because of quality) and one incorrect item not even close to what I ordered. They make is SO difficult. Do NOT waste your time unless you are comfortable keeping any item that arrives damaged or unless you're willing to keep an item that is totally different from what you ordered. I'm sure things go smoothly sometimes, but I am not willing to take another chance with HOUZZ. Like I said, there's a reason Amazon is King.

First of all people who need to return items because they simply changed their minds or didn't like the color absolutely should pay for return shipping. It states it on your Order people! You all need to read everything. Also, maybe onceyou receive your packages you should look at them right away and not a month later. Like who does that? I always look at my orders received right away to prevent such issues. This is online ordering these things are expected. Any damage I receive they always take care of me. You can't blame the middle man as Houzz is a marketplace for sellers and vendors that Im told so they have to wait on those vendors while they are trying to work on customers behalf. Cut them some slack, I've called and got great service. Maybe go to a store if it suits you better.

I purchased several items for a kitchen remodel in March anticipating starting the kitchen immediately. Well, the contractor ran into significant delays and started the remodel in June/July. When they finally opened the items I purchased from Houzz, the range hood was damaged (dented, yet box was in good shape, so it was PACKED and SENT damaged), and the faucet leaked. Of course I was outside of their one month to return an item. I went through months of contesting directly with Houzz and through my credit card company, to no avail. If you even think for a minute you may have any problems with installation causing delays, DO NOT ORDER FROM THIS COMPANY. Awful to work with. Avoid at all costs.