HouzzReviews 1,787

I will admit when I'm wrong. My service contract for the advertising was up and I forgot the fine print that said you need a written cancelation 30 days prior or you will automatically be enrolled in another year of the program. So I call and canceled and after discussions with my Houzz client manager, I was billed for four months of fees for early termination. I was fine with that (not happy but it was my fault for not reading the fine print). Five months later they are still billing me, they won't return emails or phone messages. At least my credit card company allowed me to block them from charging me anymore. I'm sure I'll be getting a call from Houzz soon, now that they can't get there money. Would recommend memorizing the contract Houzz makes you sign before proceeding. And just to be fair I was on Houzz for over 6 years and loved the platform, but I will probably be closing my profile since this is how they do business.

Jack Delaney is one of the most honest, hard working and creative contractors that I know. Jack did a project for me that demonstrated his skills, his ability to work on a schedule, his ability to involve me in decisions and also to give his ideas, as well. Jack's work is meticulous! He tells the customer what will be done each day and when the project will be finished and he truly stays with the schedule. He estimates the cost and allows payments to be made on a schedule. He sticks to his prices which are fair. I would recommend Jack as one of the very best!

HOUZZ sold me a USED Security Camera as new. After weeks of communication, HOUZZ was not helpful. How would you know if your HOUZZ product was "USED" not new?

Let's start from the beginning.
I ordered a NEW Maximus Floodlight Camera Motion-Activated HD Security Cam Two-Way Talk and Siren from HOUZZ. The HOUZZ vendor was Mooseled. Great buy!

The delivery service sent an email that my Security Camera was delivered but I had not received it. Calling the delivery service, I got the address to which "my camera" was delivered--- the county Jail! That has never been my residence! They refused to deliver the camera to my home. I had to retrieve the pristine unopened package from the Sheriff's Office!

Next step was to have the camera installed. But, the mounting bracket was not in the new-box package. My installer spent considerable time setting up a makeshift bracket and getting it hooked to power. Then the big surprise! Once powered, we called KUNE to activate the camera but were informed that this was a used camera. It was already registered to someone else. It was locked and could not be activated.

We spent weeks asking HOUZZ for a remedy. HOUZZ only wanted the camera back before any exchange. But, returning the camera before receiving a new (really new) one, would need 2 service calls --- one to take the USED camera down, deal with open wires and another to install the NEW camera.

I tried every kind of bargain for weeks. Finally, I offered my credit card as guarantee to receive the new camera and then return the old. No good. I offered to buy a second "new" camera so they could send it and I could replace my old with one service call. Then I would return the USED Camera and install the second new camera somewhere else. Not even a response.

I have talked to other people who have had problems with HOUZZ. Mine was with HOUZZ vendor Mooseled. I ask you, "How would you know if your HOUZZ product was new or used--- unless you discovered it was already registered to someone else"? Would you receive a used product in a factory box and presume it was new?

I am very disappointed and share my experience for your judgment and your information. Make an informed decision when purchasing from this company

I signed up as a professional contractor wanting to increase my leads and overall local exposure. While they promised quite a bit, I did not see the return I was hoping for.
In 6 months I received 5 calls and only 1 was a direct lead. The others were either an inquiry for services I did not offer or were directed to me from a designer.

I opted to discontinue my subscription early and pay the fees ( cut my losses and chalk it up to a lesson learned). I was due to complete my payoff 2 months prior to my annual renewal. And despite my numerous emails to clarify that my payments were being counted toward my early pay off, the payments were never stopped. I was over charged $400 bucks which is a small thing to a large company. You would think that sending emails with screen shots of emails proving my point would help, right...? Nope!
I was given the excuse that management didn't see things my way! So I asked to speak with management about the matter giving all possible ways of contact. Hear I am 8 days later without a response of any kind response.!
I am sure that my experience is not the case for all contractors but it is a sad thing to just be ignored.

Never shall I use such as service to with such poor customer service.

-California painting contractor

Save your time and patience. I was sketchily being sold the ProService marketing package for Houzz. I was told I could hold the introductory price with a credit card without being charged until I conducted my own research. I was charged two weeks later without consent and it's been nearly a month and they have not refunded me, even though I had been told it would be done immediately. I was also told that I signed contracts, which none have yet to be sent to me.
The level of ethics in this company is so low, its beyond me. Be careful if you are considering working with them. After reviewing the potential contract that I could have signed, there is a lot of sketchy clauses. Beware.

We are a building material manufacturer and our Houzz sales representative pitched us on their "local exposure platform". We were interested in driving potential customers to visit 2 of our showrooms in 2 geographic areas. I let the sales rep know we do not install or provide any labor we just sell materials at factory direct prices, customers need to find their own contractor. A month into the advertising plan I notified the sales rep as well as our "client success manager" that we are getting irrelevant leads for people wanting work performed on their house which is not even in the same category of the materials we manufacturer. They have worked harder to try to keep us locked in their contract than just just admitting this is a complete wrong fit for our business and we should have never been on this advertising platform. We just wanted to cancel and not get billed any further now they are trying to force us to continue paying them for something they know is not relevant for us. We know have to pay our attorney to fight this contract and we'll probably seek all funds back. Stay away from Houzz Pro+ it's the most expensive from of advertising we have ever done and they force you into their contract.

This is the worst client experience I have had in the past year. Huge issues with their credit card co which is a direct reflection on Houzz. They chose Comenity as their partner. Nothing but troubles in trying to purchase an item with their 12 months payment plan. Transferred back and forth from Houzz to credit card company. I finally told the credit card company to cancel my card that I had applied for online and I am not purchasing my $1500 buffet from Houzz but paying more at Wayfair. Best additional $200 I have ever spent not to do business with Houzz. This was my first attempt to do business with Houzz as I shop Wayfair and I will never make a purchase with this sub par company based on my experience. Don't waste your time here-Wayfair knows what they are doing and they have a professional credit card issuer in Amex.

I have ordered from houzz with no major problems. Ordered a bed on here July 8th. Delivery was slated for 7/15-7/22 after this time passed called numerous times. No on had any idea what was going on. One customer service rep said they don't house the warehouse - ok but they sell it so stand by the delivery - and if vendor doesn't keep to it maybe find another vendor. I finally told them to cancel the order then get a call a week later from the delivery company that it will be here today. 9-1 is delivery window - in meantime i get a text and email with the refund of the order? So which is it? Call up Houzz - customer service told me i could cancel but it is slated for delivery today - i said ok - can you give me a discount (they did give me a discound of 10% originally since it was so late) he said they couldn't give me more - i said ok you would rather have me cancel the order than try and give me another 5-10% discount - yes mama - i have never had such a problem ordering furniture from an online source - this has never happened with the other furniture websites i have used before.

Take your money elsewhere.
My experience has recently been nearly identical to the other reviews on here. When I first started, we received leads and our account manager would call regularly trying to increase our exposure and offer to do whatever they could to enhance our profile. A short while later that customer service stopped and so did the leads. There definitely isn't any branding help with this site and no ROI. They just recently did a bait and switch to get money out of us. They said they would deliver more services if we didn't block them from charging us anymore. The additional services amounted to virtually nothing, more poor and slow customer service trying to get an answer on what more they would do for us, and then after all that, in order to get the additional services they wanted us to sign up for another 12 months with no guarantee of more work, ad assuredly based on their performance thus far, no better customer service.
Stay far, far away. Branding as a service is too nebulous to quantify and definitely not happening with Houzz after a couple of years.

Susan is a very tall enter designer, not to mention positive, energetic and fun to work with. I was a little stressed about the process of my bathroom remodel, but she really kept things running smoothly. Her contractors were very fairly priced and did excellent work. She helped me decide where best to splurge and where to stay within reason, keeping me on budget. Susan listened to my preferences, but urged me a little out of my comfort zone resulting in a spectacular master bathroom. I love the final product and would highly recommend Susan and her team to anyone looking for a designer.