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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Easy ordering. Good delivery. Haven't installed yet to rate the light but it looks nice.
My experience was okay. I have no complaints with this order. Some things are of good quality & reasonably priced while others are not.
So easy to find the right furniture and appliances to. Make our home amazing. The prices are great
Easy to navigate and selections are great! A A A + + +
Ordered bath ottoman. Was delivered without delay. Product was as described.
Ease of shopping. Lots of options and filter works great. Check out a breeze.
Light is excellent, but dimmer switch should have a longer cord so that it does not compete with or displace sheet music on the stand.
Received product in timely manner.
Love the chairs.
I also ordered in wrong size and they quickly help me set up return and I ordered correct size.
Bought a set of swing arm lamps, one for each side of the bed in the master bedroom. They looked and worked great. Then we rearranged the furniture in the adjacent sitting room and decided we needed lighting. Bought a second set of the lamps, and not only do we have reading light in both areas now, I think the rooms are pulled together with the continuity of the matching lamps. We're pleased.
Because of construction delays, I did not realize that no shower door was delivered with the "Shower Package". It was past the 30 window of registering a complaint. After several back and forths...the Houzz team did get the shower door for me. Thank you...
I always love shopping on houzz. They have a great selection and competitive prices.
Great products! Can't wait to use it on the walls.
Ordered a sample and was here in a couple days. Everything is self explanatory and easy to figure out how much wall covering you will need.
I'm sick of having to do these reviews….marketing is out of control …who's making money on these surveys? Get a real job.
High quality bathroom cabinet with lots of mirrors and lights. Love it.
Was able to find what I needed and the shipping was fast.
Found what we needed at a good price
Excellent search engine--you showed me what I was looking for instead of wasting my time. Houzz shows different price points and you can see the difference. I splurged on this one and I'm glad I did.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

