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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Fantastic experience. Delivered as described. Will use again
The fabric samples have helped me decide how to proceed with our redecorating project.
We love houzz and usually find quality products at great prices. This mirror event was an aberration in our experience. The houzz team handled everything professionally and promptly. We will definitely continue to shop with Houzz.
I had to return the items as they ended up being too large for the space
We were going for a beachy look and this coffee table works perfectly! It's from reclaimed wood and has the nail holes and imperfections that give it character. The description was completely accurate. The price made this a great value. Shipment and delivery were as promised, with good communication. We're very happy with the whole experience!
Flawless. Showed up at the beginning of the delivery interval. Unloaded unpacked assembled and cleaned up in less than 30 minutes.
I love Houzz, because it is so easy to order through them
Houzz.com is a wonderful place to shop
Saw this table set in many other places, but Houzz was selling for $110 less! Much appreciated!
Houzz always has a great selection, and great prices, and I always like to shop here when I can because once I exceeded my return window and Houzz helped me anyway!
I am constantly looking and always hesitant to pull the "buy" trigger, but I'm so glad I did! I've been looking for a midcentury/modern remodel for my son's bedroom. I couldn't be happier with the style and quality of the furniture I bought. The website made helpful recommendations and the furniture is exactly as described and what I was expecting.
Great experience with ordering and delivery. I wish I had price checked before ordering but I usually get great deals from Houzz. I paid 399.00. On sale locally for 189.00
The site is easy to navigate and the payment methods offered are convenient.
Returns is kind of a pain, and the address is wrong. Otherwise, it's great.
The bench is nice looking, functional, comfortable and arrived well.
I bought this for over my new kitchen island. It is the perfect size, attractive but not not an in your face statement. I love that it has a cover on the bottom so you don't see the light bulbs and the light is diffuse.
I initially received the wrong color for two chairs, but getting two other chairs to replace them was super. They even scheduled a pick up for the wrong ones to be returned so I didn't have to lug them or find someone to bring a truck to help me. The replacement ones came earlier than expected and I love them, Well made and instructions easy. A good value for the money.
I do like shopping on Houzz with all the great items offered and great customer service when one of the items is not quite up to par.
This is my second order from the website. Items have been just as described and best prices I've found.
The piece is just what I expected and not hard to assemble in an afternoon.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

