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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Nevada
1 review
0 helpful votes
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Construction operations
February 13, 2024

Fantastic experience. Delivered as described. Will use again

Date of experience: February 13, 2024
Arizona
1 review
0 helpful votes
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Good Stuff!
February 13, 2024

Haven't hung my drapes yet, but they look great and good quality!

Date of experience: February 13, 2024
Ohio
1 review
0 helpful votes
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Great samples
February 13, 2024

The fabric samples have helped me decide how to proceed with our redecorating project.

Date of experience: February 13, 2024
Georgia
1 review
0 helpful votes
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Great site
February 20, 2024

We love houzz and usually find quality products at great prices. This mirror event was an aberration in our experience. The houzz team handled everything professionally and promptly. We will definitely continue to shop with Houzz.

Date of experience: February 12, 2024
Vermont
1 review
0 helpful votes
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I had to return the items as they ended up being too large for the space

Date of experience: February 12, 2024
Maryland
1 review
0 helpful votes
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We were going for a beachy look and this coffee table works perfectly! It's from reclaimed wood and has the nail holes and imperfections that give it character. The description was completely accurate. The price made this a great value. Shipment and delivery were as promised, with good communication. We're very happy with the whole experience!

Date of experience: February 12, 2024
New York
1 review
0 helpful votes
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Smooth as silk
February 12, 2024

Flawless. Showed up at the beginning of the delivery interval. Unloaded unpacked assembled and cleaned up in less than 30 minutes.

Date of experience: February 12, 2024
Texas
1 review
0 helpful votes
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Ordering the products
February 12, 2024
Updated review

I love Houzz, because it is so easy to order through them

Date of experience: February 12, 2024

I love Houzz
January 29, 2024
Previous review

I love Houzz.

Date of experience: January 28, 2024

Houzz.com is a wonderful place to shop
April 19, 2021
Previous review

Houzz.com is a wonderful place to shop

Date of experience: April 19, 2021
Pennsylvania
1 review
0 helpful votes
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Best Ever
February 12, 2024

It was the right size exactly what I needed the right color I'm very pleased and will order from you again

Date of experience: February 11, 2024
New Jersey
1 review
0 helpful votes
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Great price for an item much higher elsewhere
February 12, 2024
Updated review

Saw this table set in many other places, but Houzz was selling for $110 less! Much appreciated!

Date of experience: February 11, 2024

Houzz always has a great selection, and great prices,...
December 10, 2021
Previous review

Houzz always has a great selection, and great prices, and I always like to shop here when I can because once I exceeded my return window and Houzz helped me anyway!

Date of experience: December 10, 2021
Georgia
1 review
0 helpful votes
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I am constantly looking and always hesitant to pull the "buy" trigger, but I'm so glad I did! I've been looking for a midcentury/modern remodel for my son's bedroom. I couldn't be happier with the style and quality of the furniture I bought. The website made helpful recommendations and the furniture is exactly as described and what I was expecting.

Date of experience: February 11, 2024
California
1 review
0 helpful votes
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Great experience with ordering and delivery. I wish I had price checked before ordering but I usually get great deals from Houzz. I paid 399.00. On sale locally for 189.00

Date of experience: February 11, 2024
Maryland
1 review
0 helpful votes
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It's always easy with Houzz
February 11, 2024
Updated review

The site is easy to navigate and the payment methods offered are convenient.

Date of experience: February 11, 2024

Returns is kind of a pain, and the address is wrong
November 13, 2023
Previous review

Returns is kind of a pain, and the address is wrong. Otherwise, it's great.

Date of experience: November 13, 2023

I like Google Pay
November 5, 2023
Previous review

I like Google Pay.

Date of experience: November 5, 2023
New York
1 review
0 helpful votes
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Nice bench!
February 11, 2024

The bench is nice looking, functional, comfortable and arrived well.

Date of experience: February 11, 2024
California
1 review
0 helpful votes
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Perfect light
February 11, 2024

I bought this for over my new kitchen island. It is the perfect size, attractive but not not an in your face statement. I love that it has a cover on the bottom so you don't see the light bulbs and the light is diffuse.

Date of experience: February 11, 2024
Maine
1 review
0 helpful votes
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Great service and product
February 11, 2024

I initially received the wrong color for two chairs, but getting two other chairs to replace them was super. They even scheduled a pick up for the wrong ones to be returned so I didn't have to lug them or find someone to bring a truck to help me. The replacement ones came earlier than expected and I love them, Well made and instructions easy. A good value for the money.

Date of experience: February 11, 2024
South Carolina
1 review
0 helpful votes
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Customer service is great!
February 11, 2024

I do like shopping on Houzz with all the great items offered and great customer service when one of the items is not quite up to par.

Date of experience: February 11, 2024
Arkansas
1 review
0 helpful votes
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Second order and great items
February 10, 2024

This is my second order from the website. Items have been just as described and best prices I've found.

Date of experience: February 10, 2024
New York
1 review
0 helpful votes
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Product delivered in great condition, well packaged. We love these chairs.

Date of experience: February 10, 2024
Ohio
1 review
0 helpful votes
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The piece is just what I expected and not hard to assemble in an afternoon.

Date of experience: February 10, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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