HouseKeep

Disastrous! We booked a 4.5 hour service for a 70m2 flat that was fairly clean, much longer than was reasonably needed. It is unclear whether the cleaner did anything at all. We reached out to the client service team and after several days of back and forth, they refused to finish the job. Definitely we will strongly avoid any more business this company.

I would not trust the good reviews here to be actually genuine. I booked an end of residency clean recently when I moved to America from London. Because some of the cupboards were left with some stuff in them (food, cleaning products etc) I added another room to inflate the price to reflect this. So the bill came to £390 for a one off clean in a one bedroom flat. Expensive, but needed to be done. In the US, I get an email saying they estimate 20 black bags needed and state an extra £250 charge because of clutter and £10 per black bag. So an extra £450, making the bill £840, which is just ridiculous. I wrote back saying I'd added ann extra room on the booking to cover the clutter. They responded saying that was noted and they'd reduce the bill by £24. What an absurd, made up number. I did a new quote on their website, without adding the extra room and it came up with £58. I responded saying I don't want my extra room cost to be "noted", I want it taken off the bill if they're going to add charges. Then I send a photo of the black bags and there's around 16 black bags, very lightly packed, clearly to inflate the price. On their own website it states that cleaning involves removing black bags. They clearly didn't count on me being friends with everyone on my street and having CCTV footage of everything and photos. So they are making up costs, inflating the price and trying to take advantage of the fact that I've left the country. IMO this is fraud and theft. Stay well clear of this company, they should be absolutely ashamed of themselves.

Booked a cleaner and heard nothing. The day prior to the booked clean I followed up and asked to confirm arrival time as I had a virtual meeting. I also specified if the cleaner could not arrive before my meeting time I needed to re-schedule ( this was within the required time to do so). It was ignored. I heard the following day from the appointed cleaner and she could not arrive before my meeting and she had not been told I would need to re-schedule in this case. Housekeep denied receiving my message for 3 weeks and then found it on their system. Despite this they are trying to charge me for the clean and are bombarding me with threatening e-mails and texts in the middle of the night.

Never Use there service because they just platform to Book Maid Service and all Maids not own by this company. I made many time Booking there website and mark time specific time as per there system but maid not come on time every time receive some excuse. Today I receive call from Cleaner she told I can come 11:00 AM and I book for 1:00 PM. I told her not possible because this time no one home than I receive call from company and they told we cancel your booking because your Housekeeper accident totally lie because within 1 minute early I talk her. I suggest you people don't trust this company and Not book though this company if you really want cleaning.

Do not use this company ever. I arranged for a cleaner using the app and on the day 2 cleaners arrived I assumed sent by Housekeep (one male one female). The female cleaner sprayed Viakal on my stainless steel Samsung fridge and took the surface off - leaving the fridge door looking a mess. I was told by the male cleaner that the female cleaner was not even meant to be there and not to report the damage. I reported the damage once I'd spoken to Samsung and found out the repairs would likely be in excess of £700.
Housekeep have taken a week to let me know that there's nothing they're prepared to do except give me a £300
Credit on my account. I have no intention Of ever using them again so said I expected them to pay Samsung for the damage. They are not interested in resolving and take zero responsibility. Unprofessional untrustworthy untrained con artists. I now have to consult lawyer and start a claim. Stressful and unnecsssary.

Cleaner damaged our brand new carpet, lied about it, and the company refuses to take responsibility. A disgrace.

Allow into your home at your own risk.

DO NOT USE ESPECIALLY IF YOU ARE EXPECTING GUESTS AND REALLY NEED A CLEANER. They have cancelled me twice, both in the last minute while I have made plans for the day. When I asked to reschedule they keep asking what's the latest time I can do. Is it so difficult to understand that people simply haven't got all the time to wait for a service that may or may not happen?

Unfortunately this did not happen. We booked an end of tenancy clean but there was a miscommunication and so we had to find another service provider. However, Housekeep kindly provided a full refund. Appreciate your assistance, Josef and Rachel.

I am company in Las Vegas, NV trying to hire cleaners. I paid for 3 months a head and they cancel my account less than a month in because i was recruiting too often. I ask for a refund and i have not heard from them at all. I would not recommend anyone going here to recruit because they will take your money and cancel your account.

I used housekeep for a clean, the cleaner damaged my property, I was not offered a refund and only partial credit.

The cleaner arrived for a 4 hour clean. We gave him clear instructions to focus on dusting and cleaning the bedrooms.

We left him to it and after 3 hours checked in on him and he had spent all 3 hours in the kitchen.

He used limescale remover to clean the oven, microwave and job (despite this not being requested and any decent cleaner knowing that would be damaging to those surfaces).

I then asked him to please get to the bedrooms. Which he then did. He told him he was going to need to stay longer to finish the job.

When he left, he had scuffed the walls in the bedrooms and failed to use any cleaning products in the bathrooms or bedrooms. He had also broken the hoover.

We needed to clean thoroughly the house after he left to prevent damage to our oven, tidy up after his mess and clean the scuffs and we then had to replace the hoover he had broken (we have no idea how he broke it!).

Mistakes happen, housekeep clearly can't vet all their cleaners. However when making this complaint they informed me that the maximum they would be able to compensate would be to allow 2 hours of free cleaning. Additionally they may be able to provided some account credit for the hoover.

This took them all week to do and by which point the hoover had been replaced.

I had no trust in this company to provide a cleaner who would not damage our property so I had to decline as I will not be using the credit.

My advice is to always go local, don't use this company

Absolutely dreadful service. Cleaners provided were rude and belligerent, and, when asked why they'd jammed a door on leaving, began shouting "Not my problem, we not pay".

The lounge carpet was so poorly cleaned that I had to return and clean it myself with carpet shampoo. And, despite the fact it was an end-of-tenancy clean at a cost of £390, the organisers refused to provide any form of compensation.

Avoid this, they are rude, unkind and provide an awful service.

Cleaned for about fifteen minutes having paid for a three hour clean. Caught the cleaner sitting on my bed texting. Watched on cctv that they leaved two hours early.

Cleaners did a decent job but the customer service for the company is a nightmare to deal with. Would recommend finding a good cleaner who you can communicate with directly.

We booked housekeep for an "end of tenancy" clean for an 8am to 9am start. At 8.55am they called to say they were running late and would be a couple of hours delayed (alarm bells already ringing). The two cleaners turned up at 11am and walked them around the house pointing out what to do and what not to do - the instructions were quite clear. At 1:30pm they called me to say they were finished (alarm bells ringing again). When i went to the flat I was astonished at the appalling job they had done - the work was disgraceful. The clean cost me £300 - so that works out at about £60/hour per cleaner for a a totally crap job. I complained and asked for another cleaning team to come and do the job as I didnt want the same crap cleaners back. This request was denied so I got another cleaner to do it properly. I asked Housekeep if they thought the service they provided was value for money. My customer service rep told me he thought it was. Decide for yourself - but what ever you decide DO NOT USE THESE CLEANERS. For the money they charge, I'll come clean your place. NB Pictures are of my cleaners finishing the job they didnt do.

Housekeep is a bad company with no service - meaning no good cleaner. Forget about ANY customer service. On top of that they dont refund your money - cleaners are not good and then also no refund. They over charge you which is issue at their end but still no refund will be given. They say it goes to your housekeep account. If you dont have good cleaner why would I book another cleaning with you. I had to give 1 star only because then it lets you write the review other wise not worth 1 star. Stay away and save your money. Highly overpriced too.

This does not exist. There are in Canada. These clients are not real. They are Frauds! They will get the information from you with your credit card or debit card. There is no clients whatsoever. Stay away from this company. They're under review my bank shut them down right away. There is no housekeeping jobs. They are a fraud, even when we find out when people did finally reach out, they were never put on the site. They were wondering why we were asking for house cleaning they are scamless Canadians fraud read the rest the reviews there is no housekeeping jobs. This is scamless they put your face out there and for predators.

While I am not surprised to see that reviews for this company are already low, I am surprised people are not complaining that much about how difficult it is to actually get rid of their services.
I am currently trying to cancel my plan for having a clean in my house every two weeks - turns out it is absolutely impossible to do so, there is NOTHING on the website that allows you to cancel your cleans smoothly.
You can only choose options to have a clean in a new address or cancel your cleans one by one.
If you want to fully end your plan, which I am trying to do as I am now out of the country, what you have to do instead is CALL CUSTOMER SERVICE, which of course is never available and never picks up the phone...
This company is an absolute SCAM, please avoid using their services. Any other company that works on a subscription basis has a specific section on its website to enable customers to cancel their regular services.

Signed up to Housekeep on basis of discounted first clean offer which they then refused to honour. Poor clean and terrible customer service. Avoid!

We booked a cleaner to attend our property last year. We gave clear information on the website as to how to contact us and what needed doing. Unfortunately, the cleaner did not attend and so I immediately contacted Housekeep to advise them that we did not want anything further to do with the company. An agent from the customer service team responded to say that they had telephoned (when no calls were received on my mobile and there was no voicemail) but offered a further clean "from a cleaner with a reliability rating of 4.8 out of 5!" – It does beg the question as to the reliability rate of the other cleaners. I promptly responded to th agent to repeat my request and I asked for my details to be deleted from their system; I didn't want excessive, irritating marketing emails. You can imagine the surprise when I checked my credit card statement to find that Housekeep had deducted money twice for cleans that did not happen. Apparently, they added "credits" for future cleans on my account. That is despite me saying I did not want their services. I have been in touch with their customer service department now on two occasions (lasting 50 minutes) and spoken with P and now N. P promised to email me with a resolution, and when I did not receive this, I spent 30 more minutes on the phone to N who assured me that a member of the senior team will contact me later. He was evasive and unhelpful.

This company has a well-designed website but is let down by cleaners who don't turn up and a customer service team that is unhelpful.

We did manage to find a wonderful cleaning company who does what she said she would when we first met her. She is efficient, polite and a lovely person to deal with. I would be happy to share her details with you.

I shall update this site if I receive the refund.

Hired them for an "End of a Tenancy" clean. They charged me £200 (2 cleaners came for 6 hours - approx £33/hour - and did an absolutely abysmal job - see the pictures). Their normal charge is £35 for 2 hours for a "clean" for one cleaner. They argued that End of Tenancy is a "special clean" - Rubbish! They charged me double for half the job and when I sent them the pictures (some below) - they said they tried to ring me. And as painters were coming the following day - I had to do it all again myself with my son. They offered me a £25 discount - what a joke. I would advise against using this company.