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Worst experience ever. This company is unable to deliver the service they advertise online. Their cleaners are no-show. Here is the drill: you book a visit several days before, they confirm via email, then two hours before the visit, you receive an email such as "The cleaner is unable to work", or "The cleaner is feeling unwell". No prior warning. No cover sent. No alternative provided. Wants to hear a fun fact? Even the replacement visit I booked after the initial cancellation WAS CANCELLED! It took me 5 weeks (resulting in 3 cancellations out of 5 bookings) to realize this wasn't going to work out. Conclusion? Avoid this company at all cost. Service is about average when they actually show up. Mediocre customer service. Don't lose your time and energy.
Have been using Housekeep for a couple of years and am really happy with the service. I like the ease of paying online, and that I can login to make special requests. My flat is always immaculately clean, and shirts are ironed - five stars!
The first thing the cleaner did was to break the bathroom mirror that falls on the sink and breaks it too. She didn't speak at all English, she left 5 minutes after that happened.
The company doesn't want to compensate explaining this is the cleaner's liability then I have to claim it back from the cleaner herself.
The cleaner's position: this is my mirror fault! And she doesn't have money anyway.
That cost me over £500!
