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Really frustrated with this company.
1) Cleaners that are away for weeks on end and yet no one else is rebooked to come and provide your service.
2) Cleaners that are not professional and will barely touch the place. We had maggots found in a rug in our flat literally hours after a cleaner had been. I've had to ask repeatedly that even basic tasks like hoovering be done in all rooms.
3) Our bathroom sink was damaged and no apology or warning given by the cleaner, we just came home late to find the sink jammed with water in it.
4) Same cleaner does not always come to clean so no guaranteed standard of service.
5) No ability to speak to staff on the phone to deal with these issues, just told everything must be done by email.
Worst 'Cleaning service' ever. They cancel on last minute and don't even bother sending replacement cleaners. They hang up the phone / don't respond and once even still charged me although knowingly the cleaner hadn't turn up.
Cleaners are being sent long distances across town, so they're always in a rush to finish their job earlier than the time booked and are mostly very inattentive/lazy to really do a great clean. I don't blame the cleaners, even if some of them still try harder than others. I blame housekeep that put up their prices (while not passing on a penny to their housekeepers).
Easy to use and friendly, professional cleaners. Great customer service team always available and willing to help.
I can book in cleans at my convenience and the service is 5 stars. The customer support team are very helpful as well.
Having a regular cleaner has really made my life easier, she always does a great job and leaves my home wonderfully clean! The Housekeep website is really easy to use, and the staff are extremely helpful. 10/10!
Been using Housekeep for almost a year now. Our cleaner is personable, reliable and very capable! Whenever she's away we can secure a cover cleaner thru the account too which is pretty helpful!
The housekeeper was experienced and friendly (Housekeep actually meet all of the housekeepres in person too, which is great).
The online booking system makes it really simple to book cleans, reschedule with the same houeskeeper and also leave instructions.
Love coming home to a sparkling house. Our housekeeper has become a part of the family and we look forward to her visits every week. Very impressed with Housekeep's customer service as well which provides quick and helpful solutions.
What a service! Simple to use and manage your cleans, and my cleaner is brilliant! Love coming home after she has been - so clean and tidy!
I have a regular cleaner every two weeks and they are great! I have recommended Housekeep to many of my friends because it is so easy to book. When our cleaner went on holiday for a couple of weeks at Christmas Housekeep arranged a cover cleaner for us so that I still had a clean as usual.
Super experience over a few years when some terrific cleaners. Id highly recommend Housekeep to customers and cleaners.
Having used Housekeep now for a couple of years, I couldn't recommend the company any more. The customer service is excellent, and I love the cleaners I have had. Housekeep makes having a clean, tidy house very easy, all of the click of a button!
The online account is quick and easy to use and every cleaner has left my flat spotless. Definitely recommend!
I have used Housekeep on numerous occasions and have always had a great clean. The housekeepers are fantastic and also excellent customer service
My flat gets turned into a shining hotel room every other week, so that part of it is going very well. I'm not quite sure how my cleaner does it, but I thank her.
First cleaner left after 6 months, but they found me a new one within two weeks so everything just carried on as usual.
Love Housekeep. Really easy to book online and all the cleaners I have booked with have been amazing
Great cleaners and responsive customer service. Would highly recommend if you're looking for a cleaner in London.
I have had only a good experience with Housekeep and their cleaners since I set up my account. Anamaria comes every week and she does a fab job. Even when she went on holiday, I could pick a different cleaner who helped me get my home ready for guests.
Thank you!
Ive used a few of these services now and housekeep is the best by far. My cleaner is amazing & the website is really easy to use
Booked a cleaner for once a two weeks but my first booking has been canceled as cleaner was not able to show up. Rebooked another one for enxt day as one of. As well no one show up or bother to inform me. So 2 days was literally sitting and waiting for someone to show up but been just fooled. Do not waist time on this website! Cleaner cost 25£ for 2 hours + extras but in this price you can get a proper cleaner somewhere else for sure!
